Prices are best in class when I compared to other websites. But at payment page convenience fee was added approx 3k which is at higher side.
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EaseMyTrip is one of the leading online travel platforms. Founded in 2008, the company provides a wide range of travel services including flight bookings , hotel reservations, holiday packages, bus tickets, train tickets, and cab services. Known for its zero-convenience-fee model on flight bookings, EaseMyTrip focuses on offering cost-effective travel solutions backed by 24/7 customer support via multiple channels such as calls, emails and chats. The platform serves millions of travelers through its website and mobile app, emphasizing transparent pricing, secure payments, and a user-friendly booking experience. Our global footprints strengthens our sourcing for flights and hotels globally. EaseMyTrip aims to make travel planning simple, affordable, and accessible for everyone.
Contact info
110092, New Delhi, India
- easemytrip.com
3.8
Great
21K reviews
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0 star
Rating: ⭐
Title: FRAUD: Admitted "Bait Advertising" for Student Fares
Review: > Absolute fraud. I booked a "Student Fare" specifically for the extra 10kg baggage. After paying, they issued a standard "Saver Fare" with 0 extra baggage. When I called their support, the staff actually admitted on record that they put "Student Fare" labels just for advertising and they can't actually fulfill it. This is a deliberate bait-and-switch scam. I have the call recording and screenshots of the selection vs. the ticket. Students, stay away—they will take your money and leave you with a massive excess baggage bill at the airport. Filing a formal complaint with NCH and CCPA today.
May 8, 2026
Reply from EaseMyTrip
Dear Elvis,
As per our telephonic conversation, we would like to inform you that your booking was successfully created under the Saver Fare as per the fare option selected at the time of booking.
Furthermore, we would like to inform you that the booking was made under Indigo Airlines policy guidelines. As per the airline’s policy, student fare benefits such as additional baggage are applicable only when the booking is made directly through the airline’s official portal. In case the booking is made through a travel agency platform, the additional baggage benefit under the student fare is not applicable.
Furthermore, the applicable baggage allowance associated with your selected fare has already been added to your booking accordingly.
Should you require any further clarification or assistance, please feel free to reach out to us.
Absolutely horrible and unreliable…
Absolutely horrible and unreliable service. I had booked cab 5 days in advance, because I was travelling with my elderly grandparents and my 6-year-old child and wanted a stress-free journey.
However, on the day of travel, I was shocked to learn — only after calling customer support myself — that my booking had been cancelled by the vendor TaxiBazaar associated with EaseMyTrip. What is even more disappointing is that I was never informed about this cancellation through any call, message, email, or app notification.
Despite clearly explaining my situation and the urgency, the customer support team showed no responsibility or concern. They simply kept apologising and said they could not arrange any alternative cab immediately. I even requested them to take an hour to check and provide any alternate option, but they did not even make a genuine effort to help.
If advance bookings cannot be trusted, then there is absolutely no point in using this app. The entire experience was stressful, unprofessional, and extremely frustrating. The app may show attractive offers and discounts, but the service is completely unreliable when you actually need it the most.
I would strongly advise people not to depend on this app for any important travel plans unless they are prepared to face last-minute cancellations, poor communication, and zero customer support.
May 5, 2026
Unprompted review
Reply from EaseMyTrip
Dear Snehal,
As checked, your cab booking was cancelled by the cab service provider. Please note that such cancellations are beyond the control of EaseMyTrip.
Furthermore, we are pleased to inform you that the full refund amount has already been processed to the original source of payment. The refund should reflect in your account within 5–7 working days, depending upon your bank’s processing timeline.
Should you require any further assistance, please feel free to reach out to us.
Reply from EaseMyTrip
We appreciate you taking the time to share your positive experience with us. We're happy to hear that doing business with us was easy.
Love the discount.And easy to book.
May 7, 2026
Reply from EaseMyTrip
We're glad you found booking easy and appreciated the discount. Thank you for your positive feedback; it means a lot to us.
Reply from EaseMyTrip
We're so glad the booking process was simple and swift, and that you found our platform easy to navigate. We appreciate your positive feedback!
Reply from EaseMyTrip
Hi,
We would like to inform you that our portal is directly synchronized with the airline system; therefore, the airfare displayed on the airline’s website is reflected similarly on our platform.
Upon investigating your case, we found that your booking was successfully confirmed with the correct airfare charged as per the airline fare available at the time of booking. Additionally, we observed that you had applied the EMTNCF coupon code during the booking process, due to which no convenience fee was charged on your booking.
We’re also pleased to share that EaseMyTrip offers a wide range of discounts and exclusive deals across various booking categories. To explore our current offers, please visit: [EaseMyTrip Deals Page](https://www.easemytrip.com/deals.html?utm_source=chatgpt.com)
If you require any further assistance, please feel free to connect with us directly. We will be happy to assist you.
Reply from EaseMyTrip
We're glad you enjoyed your experience booking through our site. Thank you for sharing your positive feedback with us; we appreciate it.
easy filling up the form
May 6, 2026
Reply from EaseMyTrip
We're happy you found the form easy to fill out. We appreciate you taking the time to share your experience with us.
Comfort level was good
Comfort level was good. Bit late but duly and timely received messages which is appreciated 👍. Good job guys keep it up. Hooray 🎉🎉
May 7, 2026
Reply from EaseMyTrip
We're happy to hear that you found our service comfortable and appreciate the timely updates. We are always working to improve our delivery times, and we appreciate your positive feedback. Thank you!
I am expecting an immediate response,
I am expecting an immediate response,
I have not got any mail confirmation about my ticket cand boarding pass.
May 8, 2026
Reply from EaseMyTrip
Dear Manohar,
Upon checking your booking, we found that your ticket has already been confirmed, and the ticket details were shared on your registered email ID as well as via SMS.
Please note that boarding passes are issued after web check-in, which can be completed directly through the respective airline’s portal during the check-in window.
Additionally, we attempted to reach you on your registered contact number; however, the call went unanswered. We request you to kindly share a convenient time for a callback at +91 9711099197 so we can assist you further.
smooth booking process
May 7, 2026
Reply from EaseMyTrip
We're happy to hear that our services and booking process is smooth. We appreciate you taking the time to leave us feedback.
Very convenient and helpful and fast…
Very convenient and helpful and fast services
May 8, 2026
Unprompted review
Reply from EaseMyTrip
We're happy to hear that our services were convenient, helpful, and fast for you. We appreciate you taking the time to leave us feedback.
Reply from EaseMyTrip
Thank you for your valuable feedback. We are delighted to know that you had a good experience with EaseMyTrip.
Your support and appreciation motivate us to continue providing the best possible service.
got very less fare & bank offer
May 7, 2026
Reply from EaseMyTrip
We're happy you found great fares and offers. Thank you for your positive feedback; it means a lot to us.
Easy to book and cheaper than others
May 8, 2026
Reply from EaseMyTrip
We're happy booking was easy, and our prices were more economical than others. We appreciate your positive feedback.
My concern was well addressed.
My concern was well addressed. Thanks so much!!!
May 8, 2026
Unprompted review
Reply from EaseMyTrip
We are so glad that we were able to address your concern effectively. Thanks for your positive feedback; we appreciate it very much!
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