We went to the company as we had discussed with them on the phone.The procedure was painless and quick.The ladies to attended to us gave us as much information as they could.Were were satisfied with t... See more
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See what reviewers are saying
Had a test done 😂 I obviously knew he was my son's dad but he had doubt because a photo he had showing dad with dark hair son with blonde hair and people said no he can't be yours 🙄 any way me n son... See more
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I did the Ancestry DNA test, was not was advertised or what i wanted. No mention of ethnicity or country breakdown like other DNA tests. Meaningless results, the ancestry map shows i'm European.... See more
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A dog test - we homed an unknown breed of lurcher last November. This guy has changed our lives for the better and he seems to have a magical effect on everyone he meets. We were delighted to find out... See more
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Company details
Information provided by various external sources
EasyDNA UK specialises in the provision of fast, accurate and accredited DNA testing services which include paternity, relationship, ancestry, forensic health and clinical DNA testing. With over 13 years experience we are one of the world's leading DNA testing service providers offering our services worldwide.
Contact info
United Kingdom
- info@easydna.net
- easydna.co.uk
3.8
Great
206 reviews
Replied to 100% of negative reviews
Typically takes over 1 month to reply
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I did the Ancestry DNA test
I did the Ancestry DNA test, was not was advertised or what i wanted. No mention of ethnicity or country breakdown like other DNA tests.
Meaningless results, the ancestry map shows i'm European.
Also did not seem to pick up my 1/4 Jewish ancestry. (Mother 48%).
The ancestry map look so general it could be for any European person.
The only details it provided was a STR DNA profile, which is meaningless unless your a geneticist.
Left totally unsatisfied.
August 25, 2017
Unprompted review
Reply from EasyDNA UK
Dear Client.
We are sorry to hear that you were not satisfied with the result of your ancestry test. We are however surprised at your comments about the result. On our website we provide very detailed information about the test including a sample copy of the result and the map. This means that you could easily see the breakdown of information we provide with the result and decide whether it was detailed enough or not for your liking. We were also available via phone, email or live chat to answer any questions in advance before placing the order should our information have not been clear enough.
We therefore believe that given we provide complete information about the test, the purchase decision by yourself was taken in full knowledge of what information you would be receiving. Unless of course this information was not reviewed carefully in advance in which case the comments on this review are in our opinion unfair.
We also offer an advanced ancestry test called GPS Origins that provides a more detailed breakdown of origins by country which may have suited your requirements better. Complete details of this test including a sample report are provided online making comparison between our various offerings easier.
Having said all this, we still would like to see if we can make your experience better and we are happy to offer the GPS Origins test with a discount if interested to explore your ancestry further. We invite you to review our website again and kindly contact our team if interested.
Regards
easyDNA UK
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Wrong results (said boy and it's a girl)
Wrong results. I did the test in week 15, I followed the instructions, they told me it was a boy. The result is definitively wrong (healthy girl saw in the fetal scan at week 22).
I am waiting for the refund.
August 14, 2017
Unprompted review
Reply from EasyDNA UK
Dear client,
The baby gender test is a highly sensitive test and even the slightest male contamination can result in an incorrect result. Whilst we have no doubt that you followed our instructions when collecting the sample, it is impossible to obtain the result of Boy when you are having a Girl unless there has been external contamination. The test is run with control samples to ensure that the actual testing was done correctly and if there had been an issue with the actual test it would have been flagged by the laboratory.
In addition, please note that at the moment there is no conclusive evidence you are having a girl. There may be cases where ultrasounds provide an incorrect result when it comes to baby gender as you can see through this link - http://www.nhs.uk/chq/pages/1642.aspx?categoryid=54&subcategoryid=128. This is especially possible with baby boys and is often due the genitals not being well visible (due to the position of the baby) or the sonographer not being able to determine the shape of a penis and scrotum between your baby’s legs. Just because the sonographer could not see a penis, it does not mean the baby is going to definitely be a girl.
We provide a very clear refund policy which involves a full refund if the result of the test is incorrect – even though there is potential contamination. However, this can only be done against definite proof of gender post birth.
We invite you to get in touch with us once your baby is born and we will happily provide a refund should the test result be confirmed as wrong.
Test pack and results both arrived promptly
Test pack arrived promptly and good detailed instructions allowed a successful test to be taken easily.
Results arrived in good time and the report is very well outlined and written so as to allow you to understand each section of the findings in order.
Actually makes for a very good read!
August 4, 2017
Unprompted review
Straightforward no fuss company
Fantastic company to use, website straightforward use, kit sent out quickly, easy to use. Kept updated with progress throughout and results delivered quicker than expected. Couldn't be more happier.
June 23, 2017
Unprompted review
Reply from EasyDNA UK
Hello Amanda, thanks for leaving this great review. We have always been a customer first company and carefully streamlined everything to provide the top notch service you received. All the best.
thank you for your help definitely …
thank you for your help definitely reccomened x
May 29, 2017
Unprompted review
Reply from EasyDNA UK
Thank you for leaving a review. We are glad to have been of help and appreciate you for recommending us!
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Very fast service & no problem
Very fast service & no problems, good price too!
May 5, 2017
Unprompted review
Reply from EasyDNA UK
Hello Leia, thanks for leaving your review. All the best, EasyDNA
So simple
This was a tricky situation for me and my family, but Easy DNA made it easy! Very fast service, we received the tests at two separate locations within 2 days. I had questions which the telephone staff were very patient and efficient at answering. I would easily recommend this company, the price is cheap but the service is 1st class.
February 11, 2017
Unprompted review
Reply from EasyDNA UK
Dear Collen great to read your feedback . We are happy you have found the service provided by us worth of mention.
Best regards
EasyDNA
Easy professional service, 100% satisfied
EasyDna was very professional and trusted. Their customer service centres were helpful and the step by step instructions were simple. Thank you!
February 3, 2017
Unprompted review
Reply from EasyDNA UK
Thanks a lot for your feedback and for having chosen easyDNA.
Quick and easy to understand report …
Quick and easy to understand report.
December 31, 2016
Unprompted review
Reply from EasyDNA UK
Thanks a lot for your feedback and for having chosen easyDNA. We are only too glad to have been of help!
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Excellent service.
The service was impeccable! I hadn't an X chromosome test with a potential half sister, the test results came back over a week before they were due. The custermer service is great too. I have used this company twice. Friends and family have too, we all share the same positive experience. Great company!
October 10, 2016
Unprompted review
Reply from EasyDNA UK
Hi Leanne, Thanks a lot for your feedback and for having chosen easyDNA. We are only too glad to have been of help and happy to read that your family and friends have also used our company !
Best wishes
The EasyDNA Team
good service
I think that EasyDNA UK is an excellent agent who served for their customers, It is a good startpoint!! really recommend to potential persons.
September 24, 2016
Unprompted review
Reply from EasyDNA UK
Dear client, great to read your feedback . We are happy you have found the service provided by us worth of mention.
Best regards
EasyDNA
Reply from EasyDNA UK
Thanks a lot for your feedback and for having chosen easyDNA.
Excellent service
Would highly recommend very quick service kit sent out in discrete packaging, we were kept informed on progress every step of the way and even received results soon error than expected. Many thanks
September 14, 2016
Unprompted review
Reply from EasyDNA UK
Hello Jayne. Many thanks for your EasyDNA review. Always nice to read reviews by customers like you.
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Fast reliable and convienient
Received my results within 3 days which included a bank holiday weekend!
August 31, 2016
Unprompted review
Reply from EasyDNA UK
Hello Martin, Thanks a lot for your feedback and for having chosen easyDNA. We are only too glad to have been of help!
Thank you Easydna
Thank you for the professional, discreet, non judgmental way you assisted me in finding out my son's paternity. I would thoroughly recommend Easydna.
March 20, 2016
Unprompted review
Good efficient service
Never had reason to use a DNA testing service before so didn't have the first idea who to choose. This is a good, genuine company, with real people who don't mind talking to you on the phone if you have questions. Results were back promptly - not the result we expected, but that's not Easydna's fault! Would definitely use them again.
February 17, 2016
Unprompted review
Reply from EasyDNA UK
Thank you so much for your kind comments towards easyDNA. We are happy that our service has met your expectations and that you have found it worthy of mention.
Excellent Customer Service
My experience with EasyDNA was without any issues. Instructions were clear, process was fast. Overall Im a very happy customer.
February 6, 2016
Unprompted review
Reply from EasyDNA UK
Dear Julie, we thank you for choosing easyDNA and are happy to see that you regard our services worthy of mention. Our customers’ experiences with the company are of utmost importance to us.
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Highly recommended!!!
I have recently utilized easyDNA's services for my medical enquiry. I have to say that they are very well organized.
Everything is well explained in their website, and whether you have any doubts they are very quick in responding to email requests.
I placed my order online, I received all the necessary kit at home in a day and once I sent it back I have got a very quick response.
I strongly recommend EasyDNA to anybody who is in need.
December 10, 2015
Unprompted review
Reply from EasyDNA UK
Thanks a lot for your feedback and for having chosen easyDNA. We are only too glad to have been of help!
Fast and easy
Fast, great communication and easy to understand instructions to do the swab. Delivered results before their usual turnaround time.
November 23, 2015
Unprompted review
Reply from EasyDNA UK
Thanks a lot for your feedback and for having chosen easyDNA. We are only too glad to have been of help!
So easy to do!
I used Easy DNA Australia to test whether my twins were identical, and what a pleasant, easy, affordable and quick way to do it.
Thanks Easy DNA.
November 19, 2015
Unprompted review
Reply from EasyDNA UK
Dear Janet, We are indeed glad you have found our service worthy of mention and that we have made your experience smooth and uncomplicated. Best regards, easyDNA
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