EcoReflect Windows Direct  Reviews 147

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency, highlighting their politeness and dedication to high-quality work. Many people are very satisfied with the service provided, noting the smooth and stress-free process from initial consultation to installation. The quality of the products, including windows and doors, is frequently described as excellent, with consumers appreciating the craftsmanship and the positive impact on their homes. However, some customers also noted issues such as damage to property during installation and a lack of follow-up paperwork. A few other people felt that the sales staff could be arrogant, and there were instances of manufacturing defects like paint peeling from frames and dust trapped in window units. Some reviewers also experienced delays in installation and poor communication from the office side.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Many customers praise the installation teams for being... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the professionalism,... See more

Quality

Reviewers express high satisfaction with the quality of products and workmanship. Many customers praise the... See more

Product

Clients share positive opinions on product quality. Many reviewers are extremely satisfied with their new... See more

User experience

Users describe positive interactions with the overall experience. Many customers highlight the smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish. The team did an amazing job installing our new windows and doors - everything looks perfect and feels high quality. They were friendly, punctual, and... See more

Company replied

Rated 5 out of 5 stars

Excellent experience all around. The installers were skilled, courteous, and worked efficiently to get everything done to a high standard. The new windows and doors look fantastic and have really impr... See more

Company replied

Rated 5 out of 5 stars

From the moment that Richie & Connor arrived they was polite, considerate & very hard working. The whole process was very smooth and both men made sure everything was clean and tidy before they left.... See more

Company replied

Rated 5 out of 5 stars

Thank you team - great experience from start to finish. Really helped guide us through different door options using their catalogue and a solid finish. Will reach out again when we get our windows don... See more

Company replied


Company details

  1. Window Installation Service
  2. Aluminum Supplier
  3. Door Supplier
  4. Double Glazing Installer
  5. PVC Windows Supplier
  6. Window Supplier

Written by the company

With over 20 years of experience in the glazing industry, EcoReflect Windows is a premier provider of high-quality double glazing, doors, and conservatories across London, the South East, and surrounding areas. We’ve built our reputation on a foundation of expert craftsmanship and local trust. We understand the unique architectural styles of our region and provide bespoke solutions that enhance both the beauty and the thermal efficiency of your property. When you choose EcoReflect, you’re choosing 20 years of proven reliability and a commitment to a greener, warmer home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

147 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 22% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Highly recommend

Ecoreflect are competitively priced with quality standout products. It was a smooth and swift process from sales to measuring and then fitting. We are very pleased with the finished result Craig and Lee are real grafters with great attention to detail.

February 18, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Mr Bottomley

Thank you so much for your wonderful review! We’re thrilled to hear that you found our pricing competitive and our products to be of high quality. It’s great to know that the entire process, from sales through to fitting, was smooth for you. Craig and Lee truly appreciate your kind words about their hard work and attention to detail. We’re delighted that you’re pleased with the finished result, and we look forward to serving you again in the future!

Regards
EcoReflect

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Rated 5 out of 5 stars

Very happy with the job these guys done…

Very happy with the job these guys done very professional would definitely recommend

February 12, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Kieyen

Thank you so much for your kind words! We’re thrilled you’re happy with the job and appreciate the recommendation.

Regards
EcoReflect

Rated 5 out of 5 stars

Had my window fitted good price am very…

Had my window fitted good price am very pleased with them they clean up any mess that they made very happy customer.

October 1, 2025
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Susan

Thank you very much for the 5★ review! We’re thrilled your window fitting went well and that you’re pleased with the price and tidy cleanup. Glad to have you as a very happy customer — thanks for choosing us!

Regards
EcoReflect

Rated 5 out of 5 stars

Fast and reliable

Peter arrived on time, he was very respectful and professional. While he was repairing our garden door, he always made sure to not to let our cats out. I will definitely use his company in the future when I need them. Sandor

January 30, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Sandor

Thank you for the great review, Sandor! We're glad Peter was punctual, respectful, and careful with your cats while repairing the garden door. We appreciate your trust and look forward to helping you again in the future.

Regards
EcoReflect

Rated 5 out of 5 stars

Beautifully installed windows

Beautifully installed windows, fast and reliable service. Everyone within the company was very helpful, frindly and professional! You guys are the best!!!! Thank you!

February 12, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Orsolya

Thank you so much for the 5★ review! We’re delighted the windows were beautifully installed and that our team was helpful, friendly, and professional. We really appreciate your kind words—thank you!

Regards
EcoReflect

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Rated 5 out of 5 stars

High Quality window fitting

Fantastic service from start to finish. The team was professional, friendly, and really knowledgeable. The windows were fitted perfectly and everything was left clean and tidy afterwards. The job was completed on time. I’m really pleased with the results and would highly recommend this company to anyone looking for high-quality window fitting.

February 14, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Susan

Thank you for the great review! We’re thrilled our team provided professional, friendly, and knowledgeable service, and that your windows were fitted perfectly and left tidy. We appreciate your recommendation and are glad you’re pleased with the results.

Regards
EcoReflect

Rated 5 out of 5 stars

Professional window company

The team in Ecoreflect are very professional and polite...they covered all areas with dust sheets, and cleaned after the job was done..beautiful job and first class product...
Thank you very much everything...

February 4, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Peter

Thank you so much for your kind words! We're thrilled to hear that you had a positive experience with our team at Ecoreflect. It's great to know that our attention to detail and professionalism made a difference for you. We truly appreciate your feedback and look forward to serving you again in the future!

Regards
EcoReflect

Rated 5 out of 5 stars

Had a 2 doors and 4 windows changed and…

Had a 2 doors and 4 windows changed and I'm very happy with the result.Old house so wasn't easy to install new modern windows,involved some modifications but Peter if i remember well his name was very professional and made a really good job.Very happy,fully recommend them!

February 6, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Posan

Thank you so much for your wonderful review! We’re thrilled to hear that you’re happy with the new doors and windows in your home. It’s great to know that Peter's professionalism and skill made a positive impact during the installation process. Your recommendation means a lot to us. If you need anything else in the future, don’t hesitate to reach out!

Regards
EcoReflect

Rated 5 out of 5 stars

High quality work

I am very satisfied with Peter’s work replacing our old windows and doors. He carried out the job with great precision and delivered a truly perfect result. Peter was exceptionally polite, professional, and clearly very knowledgeable. I highly recommend both Peter and the company to anyone looking for high-quality workmanship.

February 2, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Gabor

Thank you for your fantastic review! We’re delighted to hear that you’re satisfied with Peter's work on your windows and doors. His precision and professionalism truly shine, and it’s wonderful to know you had such a positive experience. Your high recommendation means a lot to us! If you need any further assistance, feel free to reach out.

Regards
EcoReflect

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Rated 5 out of 5 stars

We are extremely pleased with the work…

We are extremely pleased with the work Peter did while replacing our old windows and doors. His attention to detail and craftsmanship were outstanding, and everything was completed to a very high standard. Peter was courteous, reliable, and very professional throughout the entire process. I would gladly recommend both him and the company to others.

February 13, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Orsi

Thank you for your lovely review! We’re so pleased to hear that you were happy with Peter's work on your windows and doors. His attention to detail and professionalism are truly commendable, and it’s great to know you had such a positive experience. Your recommendation means the world to us! If you need anything else, don’t hesitate to reach out.

Regards
EcoReflect

Rated 5 out of 5 stars

Great experience

Great experience! Had 3 windows fitted, done a beautiful clean job...the fitters was great and helpful...I would recommend them to everyone who looking for the easy and professional window company...

February 13, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Zoltan

Thank you so much for your kind review! 🙏 We're thrilled to hear about your great experience with the installation of your windows. It's wonderful to know that our fitters provided helpful and professional service. Your recommendation means a lot to us, and we truly appreciate it! If you need anything else, just let us know.

Regards
EcoReflect

Rated 5 out of 5 stars

Perfect

Reliable and outstanding job they do! Fair price also! I am happy with their job top to bottom and i highly recommend it.

February 11, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Kutan

Thank you for your wonderful review! 👌 We're thrilled to hear that you found our work reliable and outstanding, and that you were pleased with the fair pricing. Your high recommendation means so much to us! If you need anything else in the future, don’t hesitate to reach out.

Regards
EcoReflect

Rated 5 out of 5 stars

Excellent reliability

Had excellent knowledge about the different services provided and listened to our needs to best advise on solutions!

November 11, 2025
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Thomas

Thank you for your wonderful review! We're glad to hear that our team was able to provide you with the knowledge and support you needed. Listening to our customers is a priority, and we're happy we could help you find the best solutions. If you have any more questions or need assistance in the future, feel free to reach out!

Regards
EcoReflect

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Rated 5 out of 5 stars

We recently had new windows


We recently had new windows and doors installed, and we’re very pleased with the results. The installation was done professionally, efficiently, and with great attention to detail. Everything was left clean and tidy, and the quality of the workmanship is excellent. Highly recommended.

January 22, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Nida

Thank you for your fantastic review! We're delighted to hear that you're pleased with your new windows and doors. It's great to know that our team's professionalism and attention to detail made a positive impression. Your recommendation means a lot to us! If you need anything else, just let us know.

Regards
EcoReflect

Rated 5 out of 5 stars

Great experience

Great experience, had all 9 windows fitted in 1 day and done a brilliant job. Lukas and Liam was great and would recommend the them to all the family who want to get the windows done

January 23, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Shiv

Thank you for your kind review! We're thrilled to hear that you had a great experience and that Lukas and Liam impressed you with their work. It's wonderful to know you would recommend us to your family. If you need any further assistance, just let us know!

Regards
EcoReflect

Rated 5 out of 5 stars

They are super clean and professional

They are super clean and professional. Definitely recommend them

January 26, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi

Thank you for your kind review! We're delighted to hear that you found our team clean and professional. Your recommendation is greatly appreciated! If you need anything else, feel free to reach out.

Regards
EcoReflect

Rated 1 out of 5 stars

AVOID AT ALL COST

AVOID AT ALL COST, THEY ARE SCAMMERS! They use high pressure sales techniques, refusing to leave my house without an order. After a deposit was paid we could not get in contact with them, they did not return calls or reply to emails and text. Eventually got my money back from the credit card company.

October 20, 2025
Unprompted review
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Rated 5 out of 5 stars

Great customer service

We had the pleasure of our windows being fitted by Lee and Craig. These guys were so professional. They ensured our items in our property was covered. The job was meant to take two days but they completed it in one day. Theses two chaps were very friendly, warming and full of life with amazing humor! I would 100% use them again.

January 15, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Tiffany and Yussuf

Thank you so much for your wonderful review! We're thrilled to hear that Lee and Craig provided such a professional and friendly experience while fitting your windows. It’s great to know they completed the job ahead of schedule and brought a bit of humor along the way. Your willingness to use our services again means a lot to us! If you need anything in the future, just let us know.

Regards
EcoReflect

Rated 1 out of 5 stars

Extreme arogance

The most arrogant sales person I have ever spoken with and i have 20yrs experience dealing with suppliers.
I was a sales lead and she hung up after being extremely rude over the phone.

January 8, 2026
Unprompted review
Rated 5 out of 5 stars

Beautiful work done,l love it

January 6, 2026
Unprompted review
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Reply from EcoReflect Windows Direct

Hi Gladys

Thank you for your lovely review! We're so glad to hear that you’re happy with the work done. If you need anything else or have more projects in mind, feel free to reach out!

Regards
EcoReflect

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