EcoReflect Windows Direct  Reviews 148

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 147 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, friendliness, and efficiency, highlighting their politeness and dedication to high-quality work. Many people are very satisfied with the service provided, noting the smooth and stress-free process from initial consultation to installation. The quality of the products, including windows and doors, is frequently described as excellent, with consumers appreciating the craftsmanship and the positive impact on their homes. However, some customers also noted issues such as damage to property during installation and a lack of follow-up paperwork. A few other people felt that the sales staff could be arrogant, and there were instances of manufacturing defects like paint peeling from frames and dust trapped in window units. Some reviewers also experienced delays in installation and poor communication from the office side.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Many customers praise the installation teams for being... See more

Service

Customers consistently note positive experiences with service. Many reviewers highlight the professionalism,... See more

Quality

Reviewers express high satisfaction with the quality of products and workmanship. Many customers praise the... See more

Product

Clients share positive opinions on product quality. Many reviewers are extremely satisfied with their new... See more

User experience

Users describe positive interactions with the overall experience. Many customers highlight the smooth,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely fantastic service from start to finish. The team did an amazing job installing our new windows and doors - everything looks perfect and feels high quality. They were friendly, punctual, and... See more

Company replied

Rated 5 out of 5 stars

Excellent experience all around. The installers were skilled, courteous, and worked efficiently to get everything done to a high standard. The new windows and doors look fantastic and have really impr... See more

Company replied

Rated 5 out of 5 stars

From the moment that Richie & Connor arrived they was polite, considerate & very hard working. The whole process was very smooth and both men made sure everything was clean and tidy before they left.... See more

Company replied

Rated 5 out of 5 stars

Thank you team - great experience from start to finish. Really helped guide us through different door options using their catalogue and a solid finish. Will reach out again when we get our windows don... See more

Company replied


Company details

  1. Window Installation Service
  2. Aluminum Supplier
  3. Door Supplier
  4. Double Glazing Installer
  5. PVC Windows Supplier
  6. Window Supplier

Written by the company

With over 20 years of experience in the glazing industry, EcoReflect Windows is a premier provider of high-quality double glazing, doors, and conservatories across London, the South East, and surrounding areas. We’ve built our reputation on a foundation of expert craftsmanship and local trust. We understand the unique architectural styles of our region and provide bespoke solutions that enhance both the beauty and the thermal efficiency of your property. When you choose EcoReflect, you’re choosing 20 years of proven reliability and a commitment to a greener, warmer home.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

148 reviews

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1-star

Replied to 22% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

WONDERFULL SERVICES

November 11, 2025
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi Gul

Thank you for your amazing review! We're thrilled to hear that you found our services wonderful. Your feedback truly motivates us! If you need anything else, just let us know!

Regards
EcoReflect

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Rated 5 out of 5 stars

Just had windows and doors done from…

Just had windows and doors done from EcoReflect, was really happy with the outcome.
Professional and m experienced; arrived on time, cleaned up after themselves and left me with a smile on my face.

November 10, 2025
Unprompted review
EcoReflect Windows Direct  logo

Reply from EcoReflect Windows Direct

Hi

Thank you for your fantastic review! We're so glad to hear that you’re happy with your new windows and doors. Our team always strives for professionalism and a positive experience, so it’s wonderful to know we made you smile. If you need anything else, just reach out!

Regards
EcoReflect

Rated 1 out of 5 stars

Order cancelled but they kept my depositor 6.000£

I ordered new windows from them and paid a £6,000 deposit. The very next day, I cancelled the order, but to this day I have not received my refund. They ignore my emails and phone calls and clearly do not care about their customers.
If you want to save yourself stress and money, stay away from this company. I will be taking legal action against them.
Also this is ex company called HOMESTYLE WINDOWS INSTALLATIONS LIMITED

October 23, 2025
Unprompted review

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