Mis artículos fueron entregados en la casa equivocada, a dos calles de la mía. El lugar donde se entregaron —Calle Cabo de la Nao, 31— se encuentra al final de la calle y, además, dos calles más all... See more
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Need to check language of recipient and call him accordingly in the same language that he speaks in, it was a stress situation when the courier couldn’t understand and I couldn’t explain. Also, please... See more
Company replied
My item has NOT been delivered, so why are you saying it has been. Where is my parcel??? Where has it been delivered to??? How do you dare to claim delivery has taken place. My RING camera confirms... See more
Company replied
I have ordered a waterfilter from Aliexpress, the product came with the ceramic filter broken. The ceramic filter is situated inside a "tin can" so I dont know if it is fractioned in the transport or... See more
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2.4
Poor
293K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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Package marked as delivered but never received
The delivery driver rang my intercom but never came up to my apartment or handed me the package. Shortly afterwards, the tracking information showed that my package had been delivered to my mailbox. However, I checked my mailbox, my front door and the building, and there was nothing. I have not received my package. This is unacceptable, and I expect an immediate solution.
November 9, 2026
Unprompted review
Parcel left in wrong post box
The driver called me whilst I was driving in my car. My wife spoke to him and explained that we were not at home. He left the package in the wrong post box. My neighbour does not live permanently at this address so I do not know when I can get the package.
Awful service.
Why did he not ask which was my post box?
November 9, 2026
Unprompted review
Reliable service
All good? Item delived through my gate on the day they said. 100%
November 9, 2026
Unprompted review
I haven’t received anything if you have…
I haven’t received anything if you have deliver it its to another person
November 9, 2026
Unprompted review
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
I was very surprised that the courier…
I was very surprised that the courier left my package on the mat in front of the front door. It’s a good thing an acquaintance found it and kept it safe for me.
November 9, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear that you had a poor experience with our delivery service. To help resolve this issue, please reach out to our customer support team using the contact details below:
Email: customersupport@ecoscooting.com (please include "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
The Ecoscooting Customer Support Team
Second time they don't even bother…
Second time they don't even bother calling for the delivery and straight up threw the package over the fence onto the ground on a rainy day.
November 9, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear that you had a poor experience with our delivery service. To help resolve this issue, please reach out to our customer support team using the contact details below:
Email: customersupport@ecoscooting.com (please include "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
The Ecoscooting Customer Support Team
The parcels were thrown over the fence
The parcels were thrown over the fence. Not delivered in a mailbox.
November 8, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear that you had a poor experience with our delivery service. To help resolve this issue, please reach out to our customer support team using the contact details below:
Email: customersupport@ecoscooting.com (please include "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
The Ecoscooting Customer Support Team
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should any issues arise, please feel free to reach out to our customer support team:
● Email: customersupport@ecoscooting.com (please include "Trustpilot" in the email subject line).
● Phone number: +34 912159369.
Ecoscooting Customer Support Team.
Incorrect delivery notification
I’ve just received a
message saying that the parcel has been delivered. But today is Sunday, and there was no one there to sign for it.
November 8, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear that you had a poor experience with our delivery service. To help resolve this issue, please reach out to our customer support team using the contact details below:
Email: customersupport@ecoscooting.com (please include "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
The Ecoscooting Customer Support Team
My frying pan is still Missing
My frying pan is still Missing. Where is it. Have you list it or isitstolen.
November 7, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should any issues arise, please feel free to reach out to our customer support team:
● Email: customersupport@ecoscooting.com (please include "Trustpilot" in the email subject line).
● Phone number: +34 912159369.
Ecoscooting Customer Support Team.
Did not arrived...
November 7, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear that you had a poor experience with our delivery service. To help resolve this issue, please reach out to our customer support team using the contact details below:
Email: customersupport@ecoscooting.com (please include "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
The Ecoscooting Customer Support Team
Always excellent service from our…
Always excellent service from our delivery guy. Professional service and respectful.
November 7, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should any issues arise, please feel free to reach out to our customer support team:
● Email: customersupport@ecoscooting.com (please include "Trustpilot" in the email subject line).
● Phone number: +34 912159369.
Ecoscooting Customer Support Team.
Repartidor perfecto
November 7, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Esperamos haberle ofrecido una buena experiencia con nuestro servicio de reparto. Si llega a tener algún inconveniente le ponemos a su disposición nuestros contactos de atención al cliente.
● Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en el título de email.
● Número telefónico: +34 912159369.
Equipo de Atención al Cliente de Ecoscooting.
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should any issues arise, please feel free to reach out to our customer support team:
● Email: customersupport@ecoscooting.com (please include "Trustpilot" in the email subject line).
● Phone number: +34 912159369.
Ecoscooting Customer Support Team.
No wonder you guys have been given just…
No wonder you guys have been given just one star..... you have just made me spend $60 on a shipment that was never delivered to my address..... your driver ( I bet he or she is a Colombian because of the accent of the person I spoke with this morning) did not even bother to give me a call to see if I was at home.... they could have tried and I could have given them instructions. Never again. You guys, if you need to succeed in Spain, you need to improve your service quality, recruit more dedicated people and provide them with proper training. Good luck!! but for now you just deserve one star. Have a chat with the owner of this company!! He / She should be aware of what is going on with this company.
November 6, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear that you had a poor experience with our delivery service. To help resolve this issue, please reach out to our customer support team using the contact details below:
Email: customersupport@ecoscooting.com (please include "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
The Ecoscooting Customer Support Team
Horrible customer service
Ive had a few deliveries go well with them, but recently 2 parcels in a row went missing without so much a word of their whereabouts, or any communication from the company.
Got an automated message from them over a week ago, replied, and have been waiting for any reply for a week.
November 5, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear that you had a poor experience with our delivery service. To help resolve this issue, please reach out to our customer support team using the contact details below:
Email: customersupport@ecoscooting.com (please include "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
The Ecoscooting Customer Support Team
Mis artículos fueron entregados en la…
Mis artículos fueron entregados en la casa equivocada, a dos calles de la mía. El lugar donde se entregaron —Calle Cabo de la Nao, 31— se encuentra al final de la calle y, además, dos calles más allá.
My items were delivered to the wrong house, 2 streets away from me. From where the item was delivered Calle cabo de la nao 31 is at the end of the street and then 2 streets up.
November 6, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para ayudarle a resolver su incidencia, le ponemos a su disposición nuestros contactos de atención a cliente.
Correo electrónico: customersupport@ecoscooting.com y por favor mencionar Trustpilot en el título del mail.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimiento e intentaremos ofrecerle una mejor solución.
Equipo de Atención al Cliente de Ecoscooting.
It took three attempts to deliver the…
It took three attempts to deliver the parcel because the address that the delivery 📦 company put on the parcel was incomplete and it took my intervention with emails and a phone call to sort
November 5, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear that you had a poor experience with our delivery service. To help resolve this issue, please reach out to our customer support team using the contact details below:
Email: customersupport@ecoscooting.com (please include "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
The Ecoscooting Customer Support Team
Failed delivery with no resolution
Your logistics department claims the merchandise has been delivered, but I have not received it; the tracking number is 081930000116389074. I have reached out via your customer service chat, but to no avail.
November 5, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear that you had a poor experience with our delivery service. To help resolve this issue, please feel free to reach out to our customer support team:
Email: customersupport@ecoscooting.com (please include "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
The Ecoscooting Customer Support Team.
I would rate it ZERO stars
I would rate it ZERO stars. The worst company I have ever dealt with. They do not deliver your package, they lie and say it's on the way, they do not answer the phone, and in live chats they claim you are talking to a person and it's always, always AI, no matter how many times you ask to speak to a person. Temu shoud be ashamed of using them. I would rather pay shipping fees that put up with this nonsense.
November 5, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We are sorry to hear that you had a poor experience with our delivery service. To help resolve this issue, please feel free to reach out to our customer support team:
Email: customersupport@ecoscooting.com (please include "Trustpilot" in the subject line).
Phone number: +34 912159369.
Alternatively, please provide us with your tracking number, and we will do our best to offer a better solution.
The Ecoscooting Customer Support Team.
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