Package not received. Courier rang bell and left when we answered within 1 minute. Notice posted on TEMU as delivered. Not. Said left at reception.??? Went to Charter. No package. Spent E28.89. to re... See more
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O estafeta é um profissional muito simpático. Eu dar-lhe-ia nota máxima sempre. The delivery person is a very friendly professional. I would always give him top marks.
Company replied
I just got some dreadful news.. Temu informed me that my package has been transferred to Ecoscooting. Oh no! The last delivery by them, which was 5 days late, was delivered to the wrong house... i... See more
Company replied
Although the first two deliveries failed, the service department managed to make a third and successful delivery after a number of emails back and forth. If you remain polite, the service department t... See more
Company replied
2.5
Poor
273K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
My package is marked as 'out for…
My package is marked as 'out for delivery,' but no one has shown up for several days. Customer service has been of no help. The latest update is that the package was lost in the warehouse."
I have already contacted your customer service, to no avail!
Shipping number: 297880000090871288
I refuse to waste any more time; all I want is my shipment or a statement from you confirming that the shipment has been lost. I only wish to be contacted via email. Your customer service already has all my details.
May 27, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención al cliente.
● Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en el título de email.
● Número telefónico: +34 912159369.
Equipo de Atención al Cliente de Ecoscooting.
Excelente entrega.
May 27, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Esperamos haberle ofrecido una buena experiencia con nuestro servicio de reparto. Si llega a tener algún inconveniente le ponemos a su disposición nuestros contactos de atención al cliente.
● Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en el título de email.
● Número telefónico: +34 912159369.
Equipo de Atención al Cliente de Ecoscooting.
Failed to deliver my parcel + lied
Failed to deliver my parcel, it started off by saying my address was invalid and I contacted support to understand why, I gave them my valid address I use everywhere, a few days later it failed delivery because it was "invalid", contacted them one more time, they told me they were gonna deliver it to a pickup point! They did not, instead the next day they sent it back to origin, I'm now messaging back and forth with my seller because of the incompetence of this carrier. Avoid at all costs
May 27, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención al cliente.
● Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en el título de email.
● Número telefónico: +34 912159369.
Equipo de Atención al Cliente de Ecoscooting.
Because I did not to order but you…
Because I did not to order but you always deliver if oky you can cansell this product I did not order anymore pleased don't send me again.....thanks
May 27, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
Phone number: +34 912159369. Alternatively, please provide your tracking number, and we will try to offer you a better solution.
Ecoscooting Customer Support Team
Ecoscooting had my Temu parcel for 6…
Ecoscooting had my Temu parcel for 6 days in a depot within 30 minutes of the delivery address. On contacting their Customer Service, I was asked for my “patience and understanding while they were processing my parcel”. After complaining that it was not delivered on time, Ecoscooting returned my parcel to Temu stating failed delivery attempts. My delivery destination was a Post Office that is exactly shown on Google Maps. No previous courier has failed to find it. I have asked for Ecoscootings complaints book but my request has been ignored. Despicable service
In response to the reply from Ecoscooting…. I have repeatedly contacted your customer service only to be fobbed off each time. I simply want your complaints book as your service has been totally unsatisfactory.
May 22, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
Phone number: +34 912159369. Alternatively, please provide your tracking number, and we will try to offer you a better solution.
Ecoscooting Customer Support Team
very polite
May 26, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Excellent company and delivery person
Excellent company and delivery person
Very polite and professional
May 26, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
I don't have it
I never received my package but I received an email that it's been delivered.
May 23, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestro servicio de reparto. Para ayudarle a resolver su incidencia le ponemos a su disposición nuestros contactos de atención al cliente.
● Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en el título de email.
● Número telefónico: +34 912159369.
Equipo de Atención al Cliente de Ecoscooting.
Everything arrived fine
Everything arrived fine, but there is one thing that arrived not working. The big machine did not work. Can you reply to me or not?
May 23, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Delivered very quickly and at a great…
Delivered very quickly and at a great price, many thanks
May 23, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
The delivery girl left the package…
The delivery girl left the package there in the middle after saying she had rung the doorbells, even though neither of those two doors is mine. She seemed to be in a big hurry and left the package right there, and when I went to pick it up, it was gone—someone had taken it. She didn’t make sure in any way that I received it, and in the end I didn’t get my package. Someone else must have it instead of me.
May 23, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestrto servicio de reparto. Para
ayudarle a resolver su incidencia le ponemos a su disposición rquestros contactos de atención a
cliente.
Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en
el título de email.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimientoe intentaremos ofrecerle una
mejor solución.
Equipo de Atención al Cliente de Ecoscooting.
Tracking says delivered but it's not
Tracking says delivered, I have never received the package, no one rang the bell, no one called...
May 23, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestrto servicio de reparto. Para
ayudarle a resolver su incidencia le ponemos a su disposición rquestros contactos de atención a
cliente.
Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en
el título de email.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimientoe intentaremos ofrecerle una
mejor solución.
Equipo de Atención al Cliente de Ecoscooting.
Poorest performance ever
A sharp decline in delivery performance. Agents didn't show up, instead reported failed attempts "out of business hours" (probably running out of time) and after two fake attempts returned the shipment to seller. Contacting customer support didn't change anything. On first contact you get emphatic messages promising maximum help. Nothing happens. Next day you learn that two attempts have been made (sic!) and that's it. Company rules for id further attempts.
May 22, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestrto servicio de reparto. Para
ayudarle a resolver su incidencia le ponemos a su disposición rquestros contactos de atención a
cliente.
Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en
el título de email.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimientoe intentaremos ofrecerle una
mejor solución.
Equipo de Atención al Cliente de Ecoscooting.
Los paquetes no fueron entregados…
Los paquetes no fueron entregados parquet no established en casa
May 23, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestrto servicio de reparto. Para
ayudarle a resolver su incidencia le ponemos a su disposición rquestros contactos de atención a
cliente.
Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en
el título de email.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimientoe intentaremos ofrecerle una
mejor solución.
Equipo de Atención al Cliente de Ecoscooting.
Quite horrible
Quite horrible. I edited my address 3 times (it was correct the first time) and added information like next to the store X and such and still they failed to deliver, after 2 tries I called them again and they said sorry but the address was wrong, and I explained again where it was and that the address was correct. Ecoscooting then said they would be trying again and I would recieve the package in 7 weekdays. After I hung up I recieved an email saying that they were going to return the item to the sender.
May 22, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestrto servicio de reparto. Para
ayudarle a resolver su incidencia le ponemos a su disposición rquestros contactos de atención a
cliente.
Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en
el título de email.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimientoe intentaremos ofrecerle una
mejor solución.
Equipo de Atención al Cliente de Ecoscooting.
Reply from ecoscooting.com
Lamentamos las molestias causadas y nos aseguraremos de proporcionarle un mejor servicio de aqui en adelante.
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Não recebi o artigo
Não recebi o artigo. Onde está ele? Por favor, envie-me uma fotografia.
May 22, 2026
Unprompted review
Reply from ecoscooting.com
Prezado cliente,
Lamentamos que tenha tido uma experiência negativa com o nosso serviço de entrega. Para ajudá-lo a resolver a sua ocorrência, disponibilizamos os nossos contatos de atendimento ao cliente.
● E-mail: customersupport@ecoscooting.com — por favor, mencione Trustpilot no assunto do e-mail.
● Telefone: +34 912159369.
Se preferir, por favor, forneça-nos o seu número de rastreamento e tentaremos oferecer uma solução melhor.
Equipe de Atendimento ao Cliente da Ecoscooting.
Always excellent service from this…
Always excellent service from this company.
Well happy.
May 22, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Very poor experience with them
Very poor experience with them. Got notified of 3 delivery attempts which could not be the case as I was at the house at the times they said it was tried. No telephone call either to alert me of delivery.The item has been returned to origin now so a long wait again 😡
May 15, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
Phone number: +34 912159369. Alternatively, please provide your tracking number, and we will try to offer you a better solution.
Ecoscooting Customer Support Team
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