A sharp decline in delivery performance. Agents didn't show up, instead reported failed attempts "out of business hours" (probably running out of time) and after two fake attempts returned the shipmen... See more
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Parcel was delivered exactly when it said. It was left over the gate in the garden as requested and not at another address somewhere. This is not the 1st time ive had a delivery from them + all have b... See more
Company replied
Quite horrible. I edited my address 3 times (it was correct the first time) and added information like next to the store X and such and still they failed to deliver, after 2 tries I called them again... See more
Company replied
Driver was going to post package too the wrong address, the good thing is he called me , can they not see that the names of the street is on the wall and sign posts , also why do they not use Google... See more
Company replied
2.5
Poor
271K reviews
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Medicamento mas a demora para entrega
Medicamento mas a demora para entrega, leva muito tempo!
May 21, 2026
Unprompted review
Reply from ecoscooting.com
Prezado cliente,
Lamentamos que tenha tido uma experiência negativa com o nosso serviço de entrega. Para ajudá-lo a resolver a sua ocorrência, disponibilizamos os nossos contatos de atendimento ao cliente.
● E-mail: customersupport@ecoscooting.com — por favor, mencione Trustpilot no assunto do e-mail.
● Telefone: +34 912159369.
Se preferir, por favor, forneça-nos o seu número de rastreamento e tentaremos oferecer uma solução melhor.
Equipe de Atendimento ao Cliente da Ecoscooting.
Ricardo is a real gem
Ricardo is a real gem - I had to leave the island unexpectedly and he kept my package for me. Thank you very much for efficient service 😊
May 21, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Since Temu have changed from CTT to eco…
Since Temu have changed from CTT to eco scooting the delivery time is disgusting things I ordered for my holiday just one example will have to be returned when I enquired about parcel it is apparently stagnant in a warehouse ?????????????
May 21, 2026
Unprompted review
Reply from ecoscooting.com
Dear Customer,
We regret that you have had a bad experience with our distribution service. To help you resolve your incident, we provide our customer service contacts.
Email: customersupport@ecoscooting.com And please mention Trustpilot in the title of the mail.
Telephone number: +34 912159369.
If you prefer, please provide us with your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Care Team.
I didn’t receive my package whatsoever
I didn’t receive my package whatsoever! I had 3 notices in the app saying I missed the delivery, yet I was at home all the time and didn’t see anybody nor received any call or similar. I even called and they said I was going to have a new delivery try.
This was two days ago. Just now I received an email saying my package was delivered (???)
This was my first bad delivery experience…
May 20, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
Phone number: +34 912159369. Alternatively, please provide your tracking number, and we will try to offer you a better solution.
Ecoscooting Customer Support Team
What a desgrace !!!SCAM!!!!
What a desgrace !!!SCAM! UR PARCEL will never get delivered. Called 8x with instructions...they tell that they will call u 20 minutes before, and they dont call u...and then say u werent at home. And u will never get ur package!!!!
May 20, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
Phone number: +34 912159369. Alternatively, please provide your tracking number, and we will try to offer you a better solution.
Ecoscooting Customer Support Team
I have not received the package but it…
I have not received the package but it shows delivered. When I call they don’t answer
May 19, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (Please mention Trustpilot in the email subject line.)
Phone number: +34 912159369.
If you prefer, please provide your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Support Team
They says it was delivered at reception…
They says it was delivered at reception but there is no reception in my building even the delivery guy didn't provide and picture as a proof or any phone call made by the delivery guy to me even i asked my neighbor on my floor did they receive anything they said they receive nothing such a poor service lost my money my products its like a stealing the products
May 18, 2026
Unprompted review
Reply from ecoscooting.com
Dear Customer,
We regret that you have had a bad experience with our distribution service. To help you resolve your incident, we provide our customer service contacts.
Email: customersupport@ecoscooting.com And please mention Trustpilot in the title of the mail.
Telephone number: +34 912159369.
If you prefer, please provide us with your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Care Team.
Incompetent Company. They are a scam
In all honesty, if your order is ever assigned to this delivery company, just prepare yourself for a stressful and frustrating experience. The lack of communication, poor customer service, and repeated failed delivery attempts are honestly unbelievable.
I contacted customer support multiple times — at least 3 to 4 times — spoke to several different agents, requested repeatedly for the courier to call me, provided my phone number every single time, begged, pleaded, and waited patiently. Yet on every occasion, they still updated the tracking saying I was “not at home,” which was completely false.
On the last three delivery attempts, I literally stayed by my door all day, constantly checking outside and refreshing the tracking page, waiting for the courier or even a phone call. No one came. No one called. Yet somehow the delivery status would still claim I was unavailable.
This has been one of the most nerve-wracking, irritating, and exhausting delivery experiences I’ve ever had. And after searching online, I can see that several other people have experienced the exact same thing. Honestly, I genuinely do not understand how this company is still operating.
All customer support does is send copy-and-paste apologies with no actual improvement or solution. I have ordered from many companies and had deliveries from many couriers before, and I have never experienced anything this bad. I confirmed my address, confirmed my phone number, and asked every customer service agent to make sure the courier contacted me, but still nothing happened.
Without a doubt, this has been the worst delivery company experience I have ever had. If your order ever gets assigned to them, be prepared for delays, frustration, and wasted time.
May 18, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (Please mention Trustpilot in the email subject line.)
Phone number: +34 912159369.
If you prefer, please provide your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Support Team
Call me when you are outside my door
Call me when you are outside my door! Por favor
May 18, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (Please mention Trustpilot in the email subject line.)
Phone number: +34 912159369.
If you prefer, please provide your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Support Team
5 stars great communication and…
5 stars great communication and delivered at time
May 18, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Perfect delivery
Parcel was delivered exactly when it said. It was left over the gate in the garden as requested and not at another address somewhere. This is not the 1st time ive had a delivery from them + all have been excellent. 5* service.
May 18, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Parcel delivered to the wrong address
Parcel delivered to the wrong address! Followed up with customer service who asked me to talk to my neighbours or the sales platform that sent the item. Not super helpful as that put me in a doom loop as the seller said talk to the courier. Luckily the owner of the house 1/2km away, who I didn’t know, kindly brought me the mid-delivered item and all was well. Never had a problem before this: the driver was obviously having a bad day. Bit disappointed about the customer response…
May 18, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve this issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
Phone number: +34 912159369. Alternatively, please provide your tracking number, and we will try to offer you a better solution.
Ecoscooting Customer Support Team
We do not have a reception so there did…
We do not have a reception so there did they leave it
May 15, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help resolve your issue, please contact our customer support team.
Email: customersupport@ecoscooting.com (Please mention Trustpilot in the email subject line.)
Phone number: +34 912159369.
If you prefer, please provide your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Support Team
The delivery man was rude and would…
The delivery man was rude and would called me telling me to go down, instead of doing its work and enter the apartment to deliver the package
May 18, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We hope you had a positive experience with our delivery service. Should you encounter any issues, please contact our customer support team.
● Email: customersupport@ecoscooting.com (Please include Trustpilot in the email subject line.)
● Phone: +34 912159369
Ecoscooting Customer Support Team
Nothing was delivered
Nothing was delivered. It is the second parcel with false delivery from your company.
May 16, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestrto servicio de reparto. Para
ayudarle a resolver su incidencia le ponemos a su disposición rquestros contactos de atención a
cliente.
Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en
el título de email.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimientoe intentaremos ofrecerle una
mejor solución.
Equipo de Atención al Cliente de Ecoscooting.
Absolutely scandalous service
Absolutely scandalous service. This is already the second package they marked as “delivered” even though I never received anything. At this point I honestly don’t understand how this company is still operating.
Customer support is completely useless and incredibly incompetent. The operators seem more lost than the packages themselves. No real help, no accountability, no solutions — just copy-paste answers and endless frustration.
I would never recommend EcoScooting to anyone. If you value your time, money, and peace of mind, stay away.
May 15, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestrto servicio de reparto. Para
ayudarle a resolver su incidencia le ponemos a su disposición rquestros contactos de atención a
cliente.
Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en
el título de email.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimientoe intentaremos ofrecerle una
mejor solución.
Equipo de Atención al Cliente de Ecoscooting.
Driver was going to post package too…
Driver was going to post package too the wrong address, the good thing is he called me , can they not see that the names of the street is on the wall and sign posts , also why do they not use Google map to find the street
May 15, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestrto servicio de reparto. Para
ayudarle a resolver su incidencia le ponemos a su disposición rquestros contactos de atención a
cliente.
Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en
el título de email.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimientoe intentaremos ofrecerle una
mejor solución.
Equipo de Atención al Cliente de Ecoscooting.
THE PACKAGE HAS NOT BEEN DELIVERED
THE PACKAGE HAS NOT BEEN DELIVERED, BUT A DELIVERY DATE HAS BEEN GIVEN. UNFORTUNATLY I HAVE TO OPEN AN ACCOUNT TO CONTACT FRUUGO.I DONT WANT AN ACCOUNT I JUST WANT MY PARCEL
May 15, 2026
Unprompted review
Reply from ecoscooting.com
Estimado cliente,
Lamentamos que haya tenido una mala experiencia con nuestrto servicio de reparto. Para
ayudarle a resolver su incidencia le ponemos a su disposición rquestros contactos de atención a
cliente.
Correo electrónico: customersupport@ecoscooting.com Y por favor mencionar Trustpilot en
el título de email.
Número telefónico: +34 912159369.
Si lo prefiere, por favor, facilítenos su número de seguimientoe intentaremos ofrecerle una
mejor solución.
Equipo de Atención al Cliente de Ecoscooting.
i have not recieved the package
May 14, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help you resolve your issue, we have provided the following customer support contacts:
Email: customersupport@ecoscooting.com (Please mention Trustpilot in the email subject line.)
Phone number: +34 912159369.
If you prefer, please provide your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Support Team
I don’t received my parcel where
I don’t received my parcel where
Is it my parcel
May 14, 2026
Unprompted review
Reply from ecoscooting.com
Dear customer,
We regret that you had a negative experience with our delivery service. To help you resolve your issue, we have provided the following customer support contacts:
Email: customersupport@ecoscooting.com (Please mention Trustpilot in the email subject line.)
Phone number: +34 912159369.
If you prefer, please provide your tracking number and we will try to offer you a better solution.
Ecoscooting Customer Support Team
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