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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, reviewers had a great experience with this company. Customers frequently praise the efficient delivery service, noting that items arrive promptly and often earlier than expected. Many people appreciate the competitive pricing, especially for hard-to-find components, and the overall smooth ordering process. Reviewers also highlight the good quality of the products received and the helpful communication from the company. However, some customers experienced issues with product accuracy, receiving items that were not as pictured or appeared to be used rather than new. There were also instances of delayed shipping, with some orders taking longer than advertised, and a few people reported unexpected customs charges without prior notification.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the speedy and... See more

Product

Consumers find product quality and ordering experience to be ambiguous. Many reviewers praise the good... See more

Order

Reviewers mention ambiguous feedback about order. Many customers praise the smooth and easy ordering process,... See more

Price

Reviewers highlight positive aspects of price. Many customers found the prices to be competitive and... See more

Service

People report ambiguous experiences with service. Many customers express extreme disappointment and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered two difficult-to-source ECC SODIMMs for my Lenovo server from ECPROF. They were sent promptly, well packaged and at a reasonable price. Thanks!

Rated 5 out of 5 stars

I recently purchased an Akasa Turing FX case from ecprof.com. This item was delivered to me on the 7th day following my payment as told. Well done!

Company replied

Rated 5 out of 5 stars

Second time I've purchased ECC RAM modules from ECPROF. Their prices are very reasonable and they carry these admittedly exotic components you can't get on more mainstream outfits like Amazon or Scan.... See more

Rated 5 out of 5 stars

Quick despatch of a product I couldn’t find anywhere else. Took care to ensure I knew it was ‘no return’.


Company details

  1. Telecommunications Service Provider
  2. Drives and Storage Service

Information provided by various external sources

Eccentric Professionals Limited (ECPROF) is one of UK’s top independent distributor for IT hardware, computer related and electronic products, and provides cutting edge technology solutions to multi-faceted industries in the government and public sector. ECPROF is operating in United Kingdom along with providing its services all over Europe. Equipped with a vast amount of experience and a portfolio in excess of 40,000 IT products from all the principal manufacturers, ECPROF is an independent distributor. This allows ECPROF to be able to provide the best pricing and delivery mechanisms for private businesses and public sector companies all over Europe. ECPROF’s Dedicated Customer Services and Sales Team are our core assets. Our Support team is present round the clock to provide our valued clientele with expert IT advice to maximize the performance outcomes and minimize the costs in a most cost-effective manner. Working with ECPROF ensures that you receive your IT products on time, even in emergency down-times and performance impacting critical scenarios. Our valued clients have informed us that this has greatly assisted them in making available scarce internal company resources and has allowed them to focus on core business interests. Along with ECPROF’s wide-ranging product portfolio, ECPROF has dedicated Sales professionals available who specialize in providing the most efficient and cost effective solutions to Academic, Healthcare and Governmental organizations. This specialization assures our clients that we will always be able to assist them in identifying the best solutions for their IT requirements. ECPROF's business philosophy is not restricted to simply the order stage. ECPROF realize that pre-sales and post-sales support is just as important to clients as placing an order. Therefore pre and post-sales support is an important component of ECPROF's business strategy, making us push the boundaries to exceed our customers’ expectations on every order.


Contact info

4.1

Great

TrustScore 4 out of 5

591 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 25% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 1 out of 5 stars

Absolute joke of a company

Absolute joke of a company. Ordered a £300 item that was shown as in stock with more than 200 available and paid extra for express delivery - 7 days later and they still hadn’t shipped it and I had to chase them up by phone. When they did ship it, they apparently shipped it to some random address in Birmingham instead of my address in London. Now on the 12th day, two weeks after I placed the order, I still don’t have my item.

May 8, 2025
Rated 5 out of 5 stars

Excellent service

Excellent service, speedy delivery and good pricing

April 10, 2025
ECPROF logo

Reply from ECPROF

Hi John,

Thank you so much for the 5-star review! 🌟 We truly appreciate your support and are so glad to hear you had a great experience.

We look forward to welcoming you back again soon!

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Rated 5 out of 5 stars

Great Service

Great Company, Excellent Service, Fast Delivery, 5 Star Company, Highly Recommended

March 5, 2025
ECPROF logo

Reply from ECPROF

Hi Steve,

Thank you so much for the 5-star review! 🌟 We're thrilled to hear you had a great experience. Your support means the world to us, and we look forward to serving you again soon!

Rated 5 out of 5 stars

Amazing service

Amazing service, as always, we will always use ECp . est and fastest service ever. Plaing the order and making the payment, all processes are seamless !! Keep doing the good work.

February 14, 2025
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Rated 2 out of 5 stars

carriage charge was incorrectly…

carriage charge was incorrectly advised, invoice paid in full then was held to ransom for further freight charges
they should have owned the mistake and sent the goods out of goodwill.
disappointing!!
on a slightly better note the goods finally arrived and where suitable for purpose.
not sure if i would use them again.

January 16, 2025
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Rated 5 out of 5 stars

Great service

Great service. From order to delivery the communications were great, and the fast FedEx delivery was unexpected but welcome. I'd buy from ecprof again.

January 21, 2025
Rated 5 out of 5 stars

Reliable team

The team at ECProf are extremely reliable. When they say they will do something, you can be sure they will.

December 12, 2024
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Rated 1 out of 5 stars

Absolute scammers don’t order

Absolute scammers. They accepted a return for a £70 item plus £10 shipping, unused and unopened. I simply changed my mind. They wanted to deduct money for a restocking fee, even though it hadn’t been opened. Made me jump through so many hoops to return it. It’s been three weeks and they have only refunded me £54 despite an email saying they’d refund everything bar shipping. DO NOT USE THIS COMPANY. Furious 😡

December 3, 2024
Unprompted review
Rated 5 out of 5 stars

Impressive service

Good price, fast delivery and exactly what I ordered - all very impressive for my first order. Would happily use ECPROF again.

December 2, 2024

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