There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
Company replied
Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
Company replied
Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
71K reviews
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Helpful advisor
The advisor I spoke to was very helpful and patient (I have limited IT knowledge) taking me through the process of changing my broadband and digital phone supplier to EE.
May 16, 2026
Reply from EE
Hi Christopher,
We're so glad our advisor was helpful and patient in guiding you through the process of changing your broadband and digital phone supplier. Thank you for sharing your experience.
- Georgia
Managed to switch to EE broadband at a…
Managed to switch broadband at a reasonable price. Enjoyed chatting with customer service agent whilst he battled with accessing my BT account.
May 19, 2026
Reply from EE
Hi,
We're so glad we could help you switch broadband at a reasonable price. We appreciate you sharing your positive experience with us.
Thanks- Georgia
Reply from EE
Hi Matthew,
Thanks for taking the time to leave a review about your experience.
- Georgia
Reply from EE
Hi Ozoda,
Thanks for taking the time to leave a review about your experience.
- Georgia
Reply from EE
Hi Jamil,
Thanks for the great review!
-Linzi
Reply from EE
Hi Maria,
We really appreciate your lovely review.
Thank you!
-Linzi
Joe the broadband installer was very…
Joe the broadband installer was very good and very polite and efficient.Also caller handler i talked to(Adam_or Alex was very patient and helpful.There was an Andre call handler deserves a mention as well so all in all i was very impressed
.
April 25, 2026
Reply from EE
Hi Keith,
Thanks so much for letting us know how great our team has been!
-Linzi
Reply from EE
Hi there,
Thanks for such a lovely review.
-Linzi
Have had phone and Internet with them…
Have had phone and Internet with them for years. Any issues I've had have been sorted promptly by their customer service team who have all been very helpful
May 20, 2026
Reply from EE
Hi Jordan,
Thanks so much for the kind words about the service we provide.
-Linzi
Excellent
The customer service I spoke to was most pleasant and very helpful. Problem solved. Thanks 👍
May 20, 2026
Reply from EE
Hi Nour,
We're so glad our team was pleasant and helpful, and that your problem was resolved. Thank you for sharing!
- Georgia
Trying to get things sorted The guide was initially unable to…
The guide was initially unable to access the details of our new plan and we haven't been given an installation date yet. We've also been told that our activation date may well change. But at least we will be paying the same amount as last month while we're out of contract.
May 20, 2026
Reply from EE
Hi Carol,
Thank you for taking the time to leave a review. It’s disappointing to hear that your experience hasn’t been what you’d hoped for.
We’d like to better understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks - Georgia
Reply from EE
Hi Richard,
Thanks for taking the time to leave us a review about your experience.
- Georgia
A little difficulty in making contact…help
A little difficulty in making contact but very prompt response to my email. I can understand a little more of what I am using.
May 20, 2026
Reply from EE
Hi there,
Thanks so much for the feedback and review.
For ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
-Linzi
The process is too long
The process is too long, my call took 51 minutes to get ser up and then I am flooded by several e-mails each having to be read and then I am told the 6 digit codeis wrong so I have to start again, what a hassle
May 20, 2026
Reply from EE
Hi Bruce,
Thank you for taking the time to leave a review. It’s disappointing to hear that your experience hasn’t been what you’d hoped for.
We’d like to better understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks - Georgia
Excellent sales professional
May 20, 2026
Reply from EE
Hi Phillip,
Thanks so much for the wonderful review.
-Linzi
Very easy to trasnfer
May 20, 2026
Reply from EE
Hi Stephen,
Thanks so much for sharing your experience with us.
-Linzi
Chloe was fantastic throughout the…
Chloe was fantastic throughout the entire process. She handled our account and everything relating to our affairs professionally, clearly, and efficiently from start to finish. She was patient, helpful, and made what could have been a stressful situation much easier to deal with. Excellent customer service and a real credit to the company.
May 20, 2026
Reply from EE
Hi Paul,
We appreciate you sharing your positive experience. We are happy to hear that our team handled your account professionally, clearly, and efficiently. It's wonderful that they made a potentially stressful situation much easier.
Thanks- Georgia
Staff super friendly and helpful
Staff super friendly and helpful, sorted out my broadband and offered me a great deal with my moblie phone too.
Great service
May 19, 2026
Reply from EE
Hi Debi,
We're so glad our team was friendly and helpful, sorting your broadband and offering a great mobile deal. We appreciate your feedback!
Thanks- Georgia
Contracts all sorted
Today's experience was very good. Firstly a contract that I need to cancel was finally sorted. Then I was able to renew my contracts quickly and on a good deal.
May 20, 2026
Reply from EE
Hi Mrs Edwards,
We appreciate you sharing your positive experience. We're happy to hear that we could help sort your contract and that you renewed quickly with a good deal.
Thanks- Georgia
they took money out my account without…
they took money out my account without permission and there customer support told me to wait 21 days while they check whats going on then wait another week for the refund if i get it AVOID them!!!! trust me go with someone else!
May 20, 2026
Unprompted review
Reply from EE
Hi,
Thanks for taking time to stop by and leave us a review to let us know that you’ve not had the best experience with a payment. It would be great to help turn things around and discuss what's happened further.
If you give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, you'll be able to speak with one of our guides for help, including raising a complaint about the experience you've had. If you remain unhappy, you can request to take your complaint further.
For other ways to contact us, please visit our website: https://ee.co.uk/contact-ee
Thanks – Georgia
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