There charging over the last year has not been correct and has changed several times without my knowledge. The BT/EE Guides looked into this very thoroughly, explained what it should be and helped me... See more
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All I wanted to do was renew my 24 mths contract for the Broadband, and look at TV/Entertainment packages. This has taken my almost 2 weeks in several calls and sadly 2 non-return calls from EE. All... See more
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Kimberley was excellent, couldn't ask for a more polite and patient lady. Id hoped to get a tv also , id looked online put it in basket and tried to purchase it at the agreed 24 month with insurance p... See more
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Great communication with colleague on the phone. I was disappointed the price couldn’t come down further ( for my mobile and broadband) as you have better rates for new customers and would like to see... See more
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Company details
About EE
Written by the company
EE is one of UK’s largest subscription businesses, backed by the UK’s biggest and fastest mobile network, offering superfast connections in more places than any other operator. Built on the foundation of decades of mobile and broadband leadership, EE is on a mission to be the most personal and customer-focused technology brand in the UK by playing a more meaningful role in customers’ lives, with a suite of exciting products and services open to all UK consumers, available via a new ‘EE ID’ digital platform.
EE’s mobile network continues to receive extensive recognition including UK's best overall network by RootMetrics® every year since 2014, as well as being named Network of the Year at the 2022 Mobile Industry Awards.
EE is committed to offering first class service in the industry and has over 400 stores across the UK. EE remains the only mobile provider to answer 100% of customer calls in the UK and Ireland and was recognised as the UK’s Best Large Contact Centre by the UK Customer Experience Awards 2018 and Welsh Contact Centre Awards 2019.
EE was awarded The Sunday Times’ Best 100 Companies to Work for in 2018 and 2019, as well as being named Best Employer 2018 by the European Contact Centre & Customer Service awards. EE won Best Repair Service and Best Network Provider at the Mobile Industry Awards in September 2023 and was recognised as the provider that does more than any other to deliver a great service.
EE is part of BT Group's Consumer business unit which provides products and services to all of BT’s consumer customers in the UK.
Follow us on: Facebook at: www.facebook.com/ee Twitter at: www.twitter.com/ee YouTube at: www.youtube.com/ee LinkedIn at: www.linkedin.com/company/ee-uk
Contact info
United Kingdom
- ee.co.uk
4.2
Great
71K reviews
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Reply from EE
Glad to hear it. Thanks so much for taking the time to leave us a review. We really appreciate it, Andrew.
Take care - Sam
Reply from EE
We are glad our efforts were helpful, Michael. Thank you for your feedback.
Take care - Sam
Roco was very professional …
Roco was very professional understanding of how frustrated I was with the problems I was having .
Although it took time we had a resolution at the end of the call.
May 20, 2026
Reply from EE
Hello, Christine. We're glad we could help resolve your issues. We appreciate you sharing your positive experience with us. - Dan
Excellent explanation of my options …
Excellent explanation of my options and a fair deal.
May 20, 2026
Reply from EE
Hello, Paul. We're glad we could clearly explain your options and offer a fair deal. Thank you for your feedback. -Dan
Arrun was helpful
Arrun was helpful, patient and kind. He answered any questions i had and made sure i understood everything he said
May 15, 2026
Reply from EE
Hello, Judy. We're so glad our team member, Arrun was helpful, patient, and ensured everything was clear for you. Thank you for your kind words - Dan
Fast clear answer to all questions…
Fast clear answer to all questions posed..knew product and all options. Offered alternatives if available. Took time to clearly explain everything in detail and laymans terms so fully understood. Couldn't fault my advisor at all..great service.
May 20, 2026
Reply from EE
Hello, Thomas. We're so pleased to hear our team provided such clear and helpful service. We appreciate you sharing your positive experience with us and are glad everything was explained thoroughly. - Dan
Reply from EE
Hello, Lee. We are so glad our guide provided exceptional assistance. We appreciate your kind words. - Dan
Be carefull with EE
Be carefull with EE , When ee sold me the package they said it's the best speed 1000mb/s at the hub . in the house the said broadband will get at least 700mb download speed WiFi and minimum of 100mb download speeds I have never had any of those speeds over WiFi . It's the biggest scam you have to use a wired connection to get the speeds they state
I will never use them again and they won't let you out the contract
May 20, 2026
Unprompted review
Reply from EE
Hello. Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks – Dan
Excellent customer service and very…
Excellent customer service and very knowledgeable. Able to provide a range of information on a range of services and saved me money in the process. Very pleased with the experience.
May 19, 2026
Reply from EE
Hello, Carla. We're so glad to hear you had such a positive experience and that we could help you save money. Thank you for your kind feedback - Dan
Something Different
I wasn't given the hard sell from the rep. All was clearly explained about EE about the benefits etc. I agreed to join EE there and then and completed everything on my mobile. All in all, a good experience.
May 20, 2026
Reply from EE
Hello. We're so glad to hear you had a good experience joining us. It's wonderful that everything was clearly explained and you found the process easy. Thank you for your positive feedback. -Dan
Your guide was great
Your guide was great, having to change my contact so that we tv works all over the house is not good. I can’t imagine range extenders are massively expensive and would think provision of one of your core value add products would as the priority. How would I explain this to friends and colleagues asking whether I would recommend moving from sky?
May 20, 2026
Reply from EE
Hello, Paul. Thank you for taking the time to leave a review.
We appreciate you sharing your experience with us and have taken your feedback on board.
Thanks – Dan
Excellent service friendly staff
Great service and good staff been as 8 had left you and now come .
May 20, 2026
Reply from EE
Hello, Maryann.
Thanks for the review, we appreciate your feedback. - Dan
Not the best.
EE changed my sim without asking/my permission and then would not let me change it unless I paid off my phone contract. I even asked what other deals/prices can they do for me if I do pay my phone contract off and they said they could not look. I ended up paying my phone contract off and then asked for my PAC code as the app was not letting me, they said they could not help! I ended up going to Three and they helped me navigate and sort out EE’s webpage to transfer where the EE staff could not. I transferred from EE who I have been with since I’ve had a phone to Three today. Expensive prices, hardly any benefits…
May 20, 2026
Unprompted review
Reply from EE
Hello, Danni. Thanks for taking the time to leave a review. It’s disappointing to hear that your experience hasn’t been what you’d hoped for.
We’d like to better understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks - Dan
Vaue for money friendly advisor…
Value for money friendly advisor package explained well .good customer service
May 16, 2026
Reply from EE
Hello. We appreciate your feedback! We are so glad our advisor provided excellent service and explained your package well. - Dan
Just easy to upgrade
May 20, 2026
Reply from EE
Hello, John. We are happy to hear upgrading was easy. We appreciate your positive feedback. - Dan
Upsetting a 91 year old.
For the second time they have sent out equipment to my 91 year old father in law, who has early stages of dementia. The first time was to return a tablet, which a sales person sent him, with a new contract, which apparently he agreed to by clicking on a non-existent email link and a phone call. Now it is a selection of phone stuff! Customer services is long winded, they promised that no sales would go through without my notifications....wrong! They apparently don't do cold calling...wrong. They wouldn't ring up a vulnerable person...wrong! I am dreading having to go through hours of explaining, reiterating what should already be in place. I don't know what they are playing at, but I am having to calm down an elderly gentleman again, due to EE mistakes.
May 20, 2026
Unprompted review
Reply from EE
Hello. Thanks for taking time to stop by and leave us a review to let us know that you’ve not had the best experience. It would be great to help turn things around and discuss what's happened further.
If you give us a call on 150 from an EE mobile, or 07953 966 150 from any other phone, you'll be able to speak with one of our guides for help, including raising a complaint about the experience you've had. If you remain unhappy, you can request to take your complaint further.
For other ways to contact us, please visit our website: https://ee.co.uk/contact-ee
Thanks - Dan
Moved from EE to Tesco mobile wish I’d…
Moved from EE to Tesco mobile wish I’d have done it years ago. This company is an absolute rip off with hidden costs and the extortionate amounts taken for roaming.
May 17, 2026
Unprompted review
Reply from EE
Hello, Leah. Thanks for taking the time to leave a review. We’re sorry to hear that your experience hasn’t met expectations.
We’d like to understand what’s happened and see how we can help. Please give us a call on 0330 123 1105 and one of our guides will be happy to support you.
For other ways to get in touch, please visit our website: https://ee.co.uk/contact-ee
Thanks - Dan
As long as everything goes ahead as…
As long as everything goes ahead as promised, then it easy to switch to what seems like a better package than my previous provider.
May 20, 2026
Reply from EE
Hello, Neal. We're so happy to hear you're looking forward to your new package! We're confident you'll be pleased with the switch. - Dan
Reply from EE
Hello, Philip.
Thank you for taking the time to leave a review.
We appreciate you sharing your experience with us - Dan
Reception is normally fine but
Reception is normally fine but, sometimes, pixelation occurs.
May 17, 2026
Reply from EE
Hello, Alan. Thank you for taking the time to leave a review.
We appreciate you sharing your feedback with us - Dan
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