Eglobal 

I wrote the review below 18 months ago, and scores of similar critical reviews about eGlobal appear on this website. Yet still naive folk buy from them, rather than a UK alternative, and another tale of woe appears on Trust Pilot, even from buyers who have read previous reviews. Can anyone explain this phenomenon?
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22 Aug 2018
Support your local store
Am amazed that so many of eGlobal's punters have read the reviews on this website, then go ahead and buy because it is cheaper than purchasing from a UK store. Almost inevitably, giving eGlobal's renowned customer service, it all ends in tears, and another bad review appears.

Here in Hythe, Kent we have an excellent electrical store which I imagine does charge a bit more than eGlobal. However, if it is a sizeable product they will deliver it, and where appropriate, install it. Should anything go wrong, a local phone call suffices, or a walk to the shop where they will speedily resolve the problem.

It is a shame that those reviewers who boast about how much they save through taking the risk of buying of these Chinese charlatans, do not do more to support their local High Street. OK, some towns no longer have an electrical store. Why do you think this, I wonder?

Do not buy from this company!
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Do not buy from this company. To cut a long story short, I ordered two lenses 3 months ago and I still have no lenses & no refund. They don't answer my emails and my credit card company would not pay as it is more than 120 days since I ordered these lenses.

Make sure you contact your credit card company as soon as possible and do not wait for Eqlobal to refund you.

Placed an order online but after 2 weeks and 2 phones calls the items were still not in stock. I had to chase them for updates and they didn't both to send an email regarding the order status.

Cancelled the order and filed a claim via paypal to get my money back.

Absolutely fuming!, no sign of my order it was ordered on the 9th December 2019. Should have been delivered long by now. Still waiting do NOT recommend anyone to be ordering from her got a JBL charge 4 speaker which costs 123.00 euro not cheap. Really getting annoyed with how long its taking to come and no email from customer service or info on how long more I will be waiting for it.

Ordered a S9+ and came after 2 weeks! I marked it down as the response from the tracking was a bit slow to begin with!
I have my product here and is all genuine.
Thanks Eglobal 😁

Do not buy from this company. To cut a long story short, I ordered a phone on 8/11, and now it is 16/12 and I still have no phone. Luckily I paid with paypal and got a full refund. Waste of everyone's time. They may look a few quid cheaper but it really is not worth it. Do yourself a big favour and buy the phone you want elsewhere.

No phone, no help and more then a month sins ordering.

Here you can get help hopefully against companies that do not keep what they promise. China consumer association. cca. cn/En/Index.html

Do not use!
No communication. Take 1000 days to dispatch items.
Don't respond to emails.
Worst. Company. Ever.

No phone, no help and more then a month sins ordering.

Here you can get help hopefully against companies that do not keep what they promise. China consumer association. cca. cn/En/Index.html

SCAM SCAM SCAM

To be fair I had bought several smaller items from eGlobal without a problem. So I decided to buy an expensive camera through them given the saving was about 20% off the list price. The item was lost in delivery by their courier myHermes. Because I hadn't taken out insurance with them they offered me compensation of only £10 on a purchase of nearly £1000. It was PayPal who eventually gave a full refund.

DO NOT BUY ANYTHING FROM THESE CROOKS. They have lied to me consistently about the delivery of an item; they have claimed through their tracking system that my item was on its way and, today after 8 days of updates implying that the item was in transit, they inform me that there is a problem with the shipment.

I wish I had read these reviews before being suckered into purchasing from them. I am now hoping to resolve it via my credit card company.

They sent me fake headphones!

The headphones do not charge properly, it’s a SCAM!

Requested a partial refund on PayPal leaving 30% of the value to them as a gesture of good faith and they seem to have denied it.

DO NOT BUY FROM THIS STORE!!!

You will only lose money!

Phone came in a reasonable amount of time, they gave me a tracking number and kept it updated. The phone was sealed and brand new and looks great! I'm happy and though they are definitely not a scam, always pay through paypal to keep yourself safe.

Regret so much buying a Samsung phone from this company. Not able to make calls apparently due to no signal, no matter where I was. Sent the phone back to them for supposed repair. Even though it was under warranty, I had to pay for the return back to Hong Kong. They said that the signal was fine and advised me to look at a YouTube video to prove that was the case. It wasn't even my phone they were testing in the video. They asked if I wanted the phone back ???? Well of course I did but had to pay them £30 or they wouldn't return it. I asked them if they used a Samsung registered repairer and they said they had their own warranty department which I took to mean they took it to some little repair man around the corner. I must admit I even wondered if they undertook repairs by looking at YouTube videos. Also their so called warranty is only for 1 year and not 2 as Samsung phones have.

Tried the phone on its return as they were adamant it was working but it was just the same. Contacted Samsung support in this country who carried out tests on the phone and confirmed there was a fault with the phone and were going to help but on finding out the serial number they said I should contact Samsung in Asia.
This has taught me to always buy from a genuine UK company in future.

Still waiting for my lens that was faulty for repair back in April, it's now 2nd of September and Nothing. The lens apparently got lost by the courier which they claimed to be delivered and that's a big lie.
I raised the issue with both the courier and eglobal central the case still unsolved. does anybody know how to escalate the claim against this company in the UK and EU.

DO NOT USE for buying a phone. Didn't realise this isn't a UK site, first mistake. Having waited 3 wks to get my phone (was ok with that I guess as £70 cheaper for a Galaxy S8), however quickly became apparent that there was a signal issue with the phone. Checked same SIM in different phone, no problem, so concluded it was the phone. Contacted Samsung and long story short they confirmed that the phone was an Australian spec phone.
Contacted eglobal who arranged for me to send (paid by me) phone to their UK warranty repair centre. Again long story short, after many emails and even their own video that despite showing the phone had markedly different signal strength to their test phone, they concluded it was a reception issue and nothing to do with the phone. Utter rubbish, charged me £30 to return a phone which is completely unreliable in terms of reception, so is essentially a small tablet!
In summary Samsung said Australian phones operate at different frequencies to UK.
Pay the extra and buy a UK spec phone.

Having hunted for a specific pair of wireless earphones I wanted, I was happy to find them for 50GBP cheaper than UK on eGlobal UK and ordered straight away. Despite all the negative reviews on here and without checking on here first, I'm glad to report that my item turned up from HK to UK within 5 days after they shipped it. It would have been 3 days but Hermes dropped the baton this end by not being able to locate my address.

Obviously, like others, I was quite worried to find so many negative reviews here after ordering but I have nothing but good things to say about eGlobal. They kept me informed of every stage of the process and came through with the item and no customs. The earphones are not released in UK for a number of weeks so quite happy I jumped the gun and paid less.

I have been waiting since 15 May for my order and it is now 11 June, only to be told yet again that "the case is still under review and customs still have your [my] parcel". This is the same story I received from eglobal on 3 June, 8 days ago. No further details have been provided as to the reason it is being held by customs or whether eglobal is working to resolve the issue. I am just left wondering what if anything will happen next. I have also had to send multiple emails to get any sort of response. My order number is #7522576

Like other reviewers I ordered a phone before fully checking out the company, I was in a rush. Didn't realise it was based in Hong Kong. After 3 days my order was still processing. A polite email solicited a prompt response that the item was out of stock and would take another few days. I quickly followed the cancellation process and eglobal acknowledged the cancellation and said the credit card payment was only reserved so no money was actually taken. Now bought from John Lewis for £30 extra but I think I had a lucky escape.