Been using this company for over a year now. I have never had anything but a perfect experience. Have ordered devices and heated tobacco, always delivered extremely fast and free! I have been very gra... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been using ET for years and they've never made a single mistake on wrong product, pricing, delivery times, quality, packaging...nothing. Also, their website is super easy to use. The re-orde... See more
I order at 6:58pm, expecting to miss the next day delivery. Within minutes, I received an email saying it has been dispatched and within about another hour or so, it was with Royal Mail. Just received... See more
Can highly recommend ET for all your vaping needs. I switched to them from another Company whose customer service was appalling. 18 hours after ordering it was delivered and well packaged. I will not... See more
Company details
Information provided by various external sources
Vape shop The Electric Tobacconist® is the UK's number one e-cigarette store, stocking over 100 brands. Our online vape shop stocks vape kits, vape tanks, vape pens, box mods and e-liquid.
Contact info
United Kingdom
- electrictobacconist.co.uk
4.4
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Hands down ET has the best customer…
Hands down ET has the best customer service I have ever experienced from an online retailer.
I had a traumatising situation because of the DPD couriers. ET was very quick to respond to my emails, they were able to give me some store credit for the delay. After a few days of waiting for DPD to deliver it was obvious that they have misplaced my parcel somewhere in their depot. ET was able to quickly reship my order using Royal Mail, and I received it successfully the next day without any issues.
Thank you ET Team, you will keep having me as a customer as long as you sell Terea and keep the amazing Customer Service! 🙌
January 17, 2026
Unprompted review
Will order again
Great customer service, quick reply regarding a missing order(lost by Royal Mail or stolen)
Issue resolved quickly.
Thanks James.
January 14, 2026
Unprompted review
Reply from The Electric Tobacconist UK
Hi Lee, thanks for taking the time to leave us a review. We're very sorry to hear you didn't appear to receive your order. We've checked your information in our system, and unfortunately, you haven't contacted us about this issue. The quickest way to get in touch with us is via the Help Desk on our website. However, one of our team members has contacted you directly by email to help resolve this as soon as possible. Best Regards - ET Team
Cannot fault this company whatsoever
Cannot fault this company whatsoever! Everytime I order, I recieve my juice the next day. Well packaged and great price
January 10, 2026
Unprompted review
“Today I waited for my scheduled…
“Today I waited for my scheduled delivery, but it was not delivered. Upon checking the delivery status, it stated that delivery was unsuccessful. Meanwhile, an order I placed with another company was delivered the following day
Order Reference: ET6066721-947
Order Date: 26/12/2025 2:10PM
Tracking Code: FI776130509GB
Delivery Method: Royal Mail 24 Tracked
📋 Tracking History
Delivered by
Deptford DO
29/12/2025
01:34 PM
Due to be delivered today
Deptford DO
29/12/2025
07:32 AM
Unable to Attempt Delivery
Southwark DO
28/12/2025
02:50 PM
Due to be delivered today
Southwark DO
28/12/2025
01:14 PM
Item Received
Croydon MC
28/12/2025
04:27 AM
Item Received
Midlands Super Hub
27/12/2025
09:45 PM
Sender dispatching item
27/12/2025
02:12 PM
December 28, 2025
Unprompted review
Reply from The Electric Tobacconist UK
Hi Mansour, thank you for providing further information to our Trustpilot Information Request. One of our team has now contacted you directly via email. We can confirm that your ET order was successfully delivered on the 29th of December, along with the proof of delivery. Our team has forwarded the delivery image provided by Royal Mail. We'd recommend checking with any other household members in case they took your order in for you. If you require any further assistance, please don't hesitate to get in touch with us. Best Regards - ET Team
Bad customer service
Buying from them is ok until you contact customer service . I’ve emailed them twice now telling them about the faulty rechargeable batteries and no reply.
I’ve given them all my details and my order number and I’ve had no response from them. Very bad customer service and product
December 14, 2025
Unprompted review
Reply from The Electric Tobacconist UK
Hi Sarah, thanks for taking the time to leave us a review. We're sorry to hear you had trouble with some batteries and didn't appear to hear back from us. I can confirm our Customer Service Team responds to all queries within a few hours during our office opening times. Unfortunately, we're unable to locate your details in the system with the name provided. Please respond to our Trustpilot information request, and we'd be happy to look into this for you. Best Regards - ET Team
Excellent company
Excellent company
Been buying regularly from here and always had a really good service .
Good products
Fast delivery
November 30, 2025
Unprompted review
Fast delivery and arrived undamaged
Fast delivery and arrived undamaged , flavours are fantastic and customer service is far superior to the blu website where I used order my vape pods.
November 21, 2025
Unprompted review
THIS COMPANY NEVER LETS ME DOWN .
THIS COMPANY NEVER LETS ME DOWN NO MATTER WHAT OR WHATEVER I BUY THEY NHAVE NEVER LET ME DOWN .
I SUGGEST YOU GIVE THEM A TRY , YOU WILL NOT BE DISAPOINTED .
November 21, 2025
Unprompted review
Faulty Product
Electronic tobaccionist have provided decent service on 3-4 occasions preeviously.
However on this occasion. They told me to check the fire button. I pressed what I thought was this but they Tia told me it was wrong then went onto describe the button I had pressed but did not tell me where the fire button was!!!!!!! The she told me to post the faulty items back to her so they can test them.
Unfortunately I have terminal cancer which does not enable me to get to a post office( and there are not many in this neck of the woods about 50 north of Inverness). Tia told me Royal Mail will collect the item but I have never heard of this and I do not see why I should be put to the expense of returning a faulty item.
I do not expect to be made to jump through HOOPS!!!!!!!!!!!!!!!!
They have now come back to me to say on this occasion they will replace the faulty items. I live in hope just 🤞🤞🤞
October 10, 2025
Unprompted review
Reply from The Electric Tobacconist UK
Hi Chris, thanks for your review. We're very sorry to hear you had an issue with your batteries. We've reviewed your correspondence and can confirm the correct procedure was followed. In your initial email, you mentioned you pressed the fire button, but the battery wasn't working. Tia explained that there appeared to be some confusion, as this device is buttonless/draw-activated only and requested a photo of the fire button. The provided image showed the USB charger LED light, which isn't a fire button but indicates the device's battery level. The batteries were out of warranty; however, we wanted to resolve this for you, so we offered a free returns service with a convenient collection option from your address. Once tested, we planned to send a replacement. As you were dissatisfied with this, our team were understanding and arranged for replacement batteries to be sent out as a goodwill gesture. We're pleased we were able to resolve this for you and appreciate your patience. Best Regards - ET Team
Fast and epic
I've made an order around 13.00. I've got an e-mail in 15mins says that; irder has been dispatched. And my delivery arrived next day morning. That was excellent.
October 26, 2025
Unprompted review
Absolutely Fantastic Service
Absolutely brilliant at delivering next day and a great customer service from Scott this weekend with a little issue I had. Prompt responses to emails and professional and helpful. Thank you Scott.
October 19, 2025
Unprompted review
Excellent company fast and efficient every single time without fail……a refreshing change!!
Excellent company fast efficient and and top ordering process with next day delivery for every order placed before 6pm the day before…… they have never let me down ……I’m really impressed by this company
October 17, 2025
Unprompted review
Post was underpaid by this company
Post was underpaid by this company - I had to pay a further £5 in order for Royal Mail to leave my parcel. Due to Royal Mail writing the wrong date on the card they gave me ET are refusing to credit me with this money. Furthermore they are suggesting that I am lying about the matter. No happy and will not be using them again.
September 30, 2025
Unprompted review
Reply from The Electric Tobacconist UK
Hi Karen, thanks for taking the time to leave us a review. We're sorry to hear you feel this way, and it was certainly not our intention to offend or to suggest that you were being untruthful. For clarity, the card you received from Royal Mail was issued on 27th September, whereas your order was placed on 28th September. It was handed over to Royal Mail on 29th September and successfully delivered today (30th September), which is the earliest possible delivery date. In this case, the card would have been dated 30/09/25. Royal Mail’s tracking for your order does not mention any postage underpayment. Upon reviewing the screenshot you provided, we can see that a £5 postage payment was made today, meaning that particular parcel is due to be delivered on 2nd October. Royal Mail will not deliver parcels with outstanding postage until payment has been received. It is therefore likely that the parcel in question relates to a separate purchase from another retailer, and we would recommend contacting them directly regarding this matter. We thank you for your understanding. Best Regards - ET Team
Great site
Always easy to buy what I need , great deals and quick delivery.
September 28, 2025
Unprompted review
Dependable.
Dependable.
Excellent customer service, very helpful with good communication. Delivery times second to none.
What they say is what you get.
September 16, 2025
Unprompted review
Great response times.
Unlike most other online companies, the Electronic Tobacconist don't delay in resolving any issues with orders. They respond and resolve issues within minutes not weeks, or longer.
It's a pleasure doing business with them.
September 19, 2025
Unprompted review
Nordic spirit raspberry pouches
Nordic spirit raspberry pouches.
Great flavour. Ordering is easy and very fast delivery.
September 18, 2025
Unprompted review
Such a brilliant company!
I'm amazed by the range of items with great prices. The time from placing order to delivery is second to none! I recommend ET 100%
September 17, 2025
Unprompted review
Amazing service from this company
Amazing service from this company. Next day delivery even when I ordered on a Sunday add to that the great prices and I don’t think you can ask any more from their customer service. Thank you
September 15, 2025
Unprompted review
High Voltage Service
My dealings with ET so far (on the basis of my first two orders) have been faultless - easy to navigate website, competitive prices, prompt delivery. I would recommend them.
September 13, 2025
Unprompted review
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