Nice selection, good prices. What I was NOT happy with was the poor experience I had with a question I asked your support team before I ordered. I asked about NON-metal bracelets and which are ok to... See more
Company replied
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Review summary
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Reviews shaping this summary
Was a bit disappointed with the black ring. Pictures looked matt black but it is shiny and almost has a black/bronze hue. Also the ring is relatively thin so the edges are quite sharp. Fingers are tak... See more
Company replied
I have made two purchases with Elegatto and have been extremely happy with their products! The first item I purchased was the wrong size. I was able to easily exchange it with no issues and the exchan... See more
Company replied
I accidentally purchased a bracelet that was in "pre-order" status, which I assume means it's not currently in stock. So, I reached out to the customer care team and asked if the order could be switch... See more
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Company details
- #93 of 116 best companies in Fashion Accessories Store
Written by the company
Elegatto is a men's accessory brand based in Los Angeles. Founded in 2017 by California entrepreneurs and designers with a mutual love for uniquely designed and well-made jewelry. We have a mission to provide premium quality accessories at affordable prices and allow each man to find a jewelry piece for any occasion and style. We believe that everything you touch and everything that touches you have texture. Touch is arguably our most enjoyable sense at — Elegatto, we craft jewelry with that sensation in mind. After all, what will life be without the sense of touch
Contact info
120 E 8th street, 90014, Los Angeles, United States
- support@elegatto.com
- elegatto.com
3.6
Average
452 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The size guide is not correct
The size guide is not correct, I made the order depending on it and I got a wrong size, to return the order back or exchange it. I have to bear the shipping charge which is higher than the product itself as I'm outside US.
October 21, 2025
Reply from Elegatto
Thank you for your feedback. We’re sorry to hear about the sizing issue you experienced. We want to help resolve this for you.
Please contact our support team, and they’ll be happy to assist you further with your return or exchange.
We appreciate your patience and hope to make this right for you.
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I was surprised with product quality
I was surprised with product quality. I ordered Argos bracelet, it really looks cool. Love it!
The only downside is putting in and removing the lock.
October 20, 2025
Reply from Elegatto
Thank you so much for your kind words about the Argos Steel Link bracelet, James. We’re happy to hear you love its design!
We appreciate your honest feedback about the locking mechanism as well. Your input helps us improve. In the meantime, please reach out to our customer support team if you need any assistance on how to wear it. Thanks again for choosing us!
misleading delivery information
I was sent a notification through email and text that my order was delivered, when in fact it's NOT! I call this misinformation.
October 24, 2025
Reply from Elegatto
We sincerely apologize for the confusion regarding your order status, Ranel. According to our records, USPS marked your package as delivered, which triggered the notification you received. Occasionally, carriers may scan packages as delivered a bit early while they’re still in transit.
We recommend waiting a few more days to see if your order arrives. In the meantime, we’ve sent you an email to follow up—please check your inbox and reply there if you still haven’t received your package or need further assistance. We’re happy to help resolve this for you.
Thank you for your patience and understanding.
I have ordered 5 bracelets from ya'll
I have ordered 5 bracelets from ya'll. I like the fact that you can get a size. You get your order pretty fast too. The quality of the bracelets are very good. I'm sure I will order more at some point.
October 21, 2025
Reply from Elegatto
Thank you for being a valued customer and for sharing your positive experience, Amy! We're delighted to hear you've been pleased with your bracelets and that our sizing options have worked well for you. It's gratifying to know you've noticed both the quality of our craftsmanship and our efficient shipping process. Customer satisfaction like yours is what motivates our team every day. We're honored by your loyalty and look forward to serving you again whenever you're ready for your next piece. Wishing you many happy moments wearing your bracelets!
Great company and customer service
I had a bracelet that broke not long after receiving it. I contacted customer service and sent a picture of the item. They responded quickly and gave me a store credit which converted the cost of the original item. I ordered something a little different this time but it covered it completely. Very professional service and well appreciated
October 24, 2025
Reply from Elegatto
Thank you for taking the time to share your experience with us, Robert! We sincerely appreciate your understanding regarding the bracelet issue and are delighted we could provide a satisfactory resolution. It's wonderful to hear that our team handled your situation professionally. Your patience and kindness throughout the process mean the world to us, and we're truly grateful for customers like you. We hope your replacement item brings you joy for years to come!
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It is taking forever for the products…
It is taking forever for the products to arrive and have no tracking number working. So Inpaid and have no clue where my products are
October 28, 2025
Reply from Elegatto
We sincerely apologize for the delay and any frustration this has caused, Panos. Your order was shipped out on time, but as it’s an international shipment sent via standard shipping, delivery times can vary due to carrier processing or customs clearance. Unfortunately, tracking updates may also be limited during transit.
We understand how important it is to receive your order, and we’d be happy to look into this further for you. Please contact our Customer Support team directly, and we’ll do our best to assist you.
Thank you for your patience and understanding.
Reply from Elegatto
Thank you for your feedback, Ole-Petter! We're glad you found our shipping information clear and helpful. Providing transparent communication about delivery timelines is important to us, so we truly appreciate you noticing this effort. If you ever have any questions about an order's status, our customer service team is always happy to help. We appreciate you choosing us for your purchase!
Easy to navigate the web site and…
Easy to navigate the web site and purchase process was nice
October 22, 2025
Reply from Elegatto
Thank you for your wonderful feedback, Mohamed! We're ladyou found our website easy to navigate and enjoyed the purchase process. Creating a seamless shopping experience is so important to us, and it's incredibly rewarding to know we've succeeded. We truly appreciate you taking the time to share your experience and for choosing us for your purchase. Looking forward to your next purchase!
Reply from Elegatto
Thank you so much for taking the time to share your experience, Sam! We're thrilled that your order arrived on time and that you're happy with your purchase. Customer satisfaction is our top priority, and feedback like yours motivates our team to keep delivering great products and service.
We truly appreciate you choosing us and hope to serve you again soon!
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The product is of inferior quality not…
The product is of inferior quality not like those shown online. I will never buy again.
October 20, 2025
Reply from Elegatto
We’re sorry to hear about your experience, Chang. We take your feedback seriously. To help resolve this, please contact our Customer Support team directly. We’d be happy to assist you further. Thank you for allowing us to make this right.
Reply from Elegatto
What a wonderful review to receive, Niamatullah. Thank you! We're absolutely delighted you love your purchase and appreciate you taking a moment to share these kind words. Knowing we've created something you find beautiful and awesome means everything to our team. Here's to many more gorgeous pieces in your future!
Great customer service
Great customer service, great product quality, and fast delivery. All around great company!
October 27, 2025
Reply from Elegatto
Wow, thank you so much for your fantastic review, Jeff! We're absolutely thrilled to hear you had such a positive experience with our customer service, product quality, and delivery speed. Reviews like yours make our team's day and motivate us to keep delivering the best possible experience. We truly appreciate you taking the time to share your kind words and for choosing our products.
Well the only reason I purchased this… to replace a broken bracelet!!
Well the only reason I purchased this second bracelet is because the 1st one broke. I emailed your customer service a couple of times to have a replacement one sent to me but you never responded back. So, your bracelet is great but your customer service is not good at all.
October 20, 2025
Reply from Elegatto
Thank you for your feedback, Sandy. We have sent you a follow-up and response to your previous emails, but it appears we never received any reply from your side. Please kindly check your spam or junk folder, as our emails may have been filtered there.
We appreciate your understanding and thank you for your feedback. If you have any further questions, please don't hesitate to reach out.
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I don't write reviews!
October 20, 2025
Reply from Elegatto
We truly appreciate you taking the time to leave a review, Peter. Especially since it’s not something you usually do! We’re glad parts of your experience resonated, but we’d love to know how we could’ve earned those extra two stars. Your feedback helps us improve, so feel free to share more details with our customer support team. Either way, thank you for giving us a chance!
Must say
Must say, the Elegatto cards eat down, very sleek!! 🤏🏽🤏🏽 (this comment is coming from someone very dear to me)
And the bracelets are out of this world.
September 29, 2025
Reply from Elegatto
Wow, thank you for such a glowing review, Peter! We’re glad that you love the Elegatto cards and the bracelets. Your kind words mean the world to us! If there’s ever anything else we can do to keep the magic going, just let us know.
Item was received and it was just what…
Item was received and it was just what I was looking for!
October 20, 2025
Reply from Elegatto
Thank you for your positive feedback, Vickie! We’re happy that the item met your expectations. If you ever need anything else, don’t hesitate to reach out. We appreciate your support!
Reply from Elegatto
Thank you for your lovely feedback, Javier! We're glad to hear that you found our shopping experience straightforward. If you ever need assistance or have any questions, we're here to help. We appreciate your support!
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Reply from Elegatto
Thank you for your feedback, Gilda. Yes, you can initiate an exchange through our website's Returns Center. Simply visit the Returns Center, enter your order details, and follow the instructions.
If you need any assistance or have further questions, please feel free to reach out to our customer support team.
Great Customer Service.
October 10, 2025
Reply from Elegatto
Thank you for your kind review, Michael! We're thrilled to hear you had a positive experience with our customer service. If there's anything else we can assist you with, please feel free to reach out. We appreciate your support!
Reply from Elegatto
Thank you so much for your kind words, Brian! We're glad to hear that you’re happy with the quality and delivery of your order. If you need anything else or have any questions, please don't hesitate to reach out. We appreciate your support!
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