Eliza Wills Jewellery Reviews 141

TrustScore 4.5 out of 5

4.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Beautiful gold vermeil chains bought for my daughter for Christmas. Lovely packaging in the form of individual boxes for each chain. The outer box was also a lovely touch but somewhat marred by the de... See more

Rated 5 out of 5 stars

The earrings were bought as a present for my Daughter (for Christmas), I'm sure she'll love them. From initially ordering to receiving them, the process was very simple and straightforward. On... See more

Rated 5 out of 5 stars

I ordered a truly gorgeous necklace as a birthday present for one of my favourite girls. It was the only Pisces constellation necklace I could find with the closest resemblance to the position of the... See more

Rated 5 out of 5 stars

I wanted to buy one of the charms for my wife for the Roth of our baby, but his due date was very close to the end of Aquarius. I asked the seller if I could buy an Aquarius and a Pisces charm and p... See more


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

141 reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent quality and service

Very fast delivery. Well packaged.

Upon opening found the earrings to be prettier than the photos and presented in a lovely little box.

Excellent, exceeded my expectations.

May 22, 2024
Rated 5 out of 5 stars

The jewellery I purchased is a…

The jewellery I purchased is a absolutely stunning! The quality is amazing, I ordered my charm and two days later it was delivered! I couldn't believe how fast it was, I'm so happy with my new charm, would recommend to anyone 😊

May 7, 2024
Rated 1 out of 5 stars

I recently ordered an 18 inch gold…

I recently ordered an 18 inch gold herringbone chain, I liked it alot so I ordered another gold
herringbone chain ,but now ordered a 22, inch .date,3-28-24, it just was delivered on 4-13-24,however it wasn't a 22 in. it was another 18 in! I have emailed 3 times , used what was written to contact u. Home/Eliza Wills jewelery Havent heard from anybody until this rating came up on my email.When I ordered this last time, it didnt say out
of stock,now it does,but it has taken 16 days,i know its from UK,I didnt get any notice it was out of stock,or a choice ! I also was to get 10% off on 2 nd purchase dont know if that got taken off,I believe this chain was for 69$ the order #38313 ,I really would appreciate something to happen,i read reviews regarding customer service,not so good so hope this ends on a good note! Please send this to people who can take care of this,or my only alternative is contacting my credit card comp.Also this amt.should be credited on my card on file.I do want to say, if there is a 22 in yellow chain, I still would like it be sent ,but plz notify me first, I appreciate your consideration in resolving this issue in a timely manner ,but there has to be better communication on your end ,Thx Deb Harm 303-951-5416

April 2, 2024
Eliza Wills Jewellery logo

Reply from Eliza Wills Jewellery

Hi Deb

Thanks for taking the time to leave us a review and please accept our sincerest apologies that your emails were never responded to, please be assured this is not the norm - it seems we experienced a failure in communication from our website to our emails resulting in yours falling in our junk folder by mistake - we have now resolved this issue.

With regards to your second chain being the incorrect length, our system is showing a regular length chain was requested in both of your orders, this is also reflective in the price as both orders are for the same amount, we do apologise if this wasn't made clear enough when placing the order.

Please feel free to email us at hello@elizawills.com if you wish to discuss this further.

Eliza Wills

Rated 5 out of 5 stars

Highly recommended!!!

The necklace got delivered very quickly and it is absolutely stunning! I never had a golden one before but it is the right length and seems quite sturdy! Will purchase more from this seller, quality is fantastic!

March 28, 2024
Rated 5 out of 5 stars

Great all round experience

Ordered silver chain for my daughters bday, good selection , arrived quickly in a lovely little box , very happy with my purchase would recommend to all, not yet given to my daughter as birthday end of April

March 19, 2024
Rated 5 out of 5 stars

TOP MARKS

I ordered a truly gorgeous necklace as a birthday present for one of my favourite girls. It was the only Pisces constellation necklace I could find with the closest resemblance to the position of the main stars. Very well packed and presented in its Eliza Wills Jewellery box. Purchased with express shipping on 1 March / dispatched with tracking on 4 March / delivered by Royal Mail on 5 March. I am sure the receiver will LOVE IT.

March 5, 2024

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look