Emirates Holidays UAE Reviews 

574
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 86 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the seamless and well-organized holidays, often highlighting the exceptional service provided. People frequently commend the staff for being professional, attentive, and helpful throughout the entire process. The booking experience is often described as easy and efficient, with many appreciating the knowledgeable agents and clear communication. However, some customers also noted dissatisfaction with communication and the handling of issues, particularly concerning refunds for cancelled trips. These individuals reported difficulties in obtaining refunds and felt that their concerns were not adequately addressed, leaving their travel plans uncertain.

What people talk about most

Holidays

Reviewers mention positive feedback about holidays, with many consistently satisfied with the overall... See more

Service

Clients share positive opinions on service, consistently highlighting the seamless and well-organized nature... See more

Staff

Users describe positive interactions with staff, highlighting their professionalism, attentiveness, and... See more

Booking process

Consumers find the booking process to be positive, with many reviewers describing it as seamless, easy, and... See more

Customer service

People report positive experiences with customer service, highlighting the professional, precise, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Emirates Holidays to book my recent visit to Dubai. The attendants at the Emirates Holidays office in Nairobi are phenomenal. I was booked in Business Class and at Aloft Hotel, Deira. The cost... See more

Rated 5 out of 5 stars

It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was... See more

Rated 5 out of 5 stars

As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless We had lots of baggages and they provided th... See more

Rated 5 out of 5 stars

Emirates Holidays executes on its promises more consistently than many operators. They also provide support “at every step”. Everything was coordinated really well. The hotels they select tend to be o... See more


Company details

  1. Tour Operator

Written by the company

Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 800 4969 to talk to one of our experienced and knowledgeable consultants about your next holiday.


Contact info

4.8

Excellent

TrustScore 5 out of 5

574 reviews

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4.8

All reviews

(574)

89 reviews in the last 12 months

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Rated 5 out of 5 stars

Holiday to Sri Lanka…

Just back from a holiday to Sri Lanka and extremely happy with the service we received throughout. The booking process, airport and hotel representatives, transfers and the holiday resort itself (which was accurately described in the information on the Emirates Holidays website) were all exceptional. We will definitely be booking our next vacation through them.

December 12, 2024
Unprompted review
Rated 5 out of 5 stars

Great selection of flights and hotels…

Great selection of flights and hotels available. Good package price compared to individual booking and 24 hour customer care if problems arise. We had not heard from the transfer company about our pic -up time but the Emirates Holidays team confirmed this for us on WhatsApp chat.

December 8, 2024
Unprompted review
Rated 5 out of 5 stars

The best vacation agents

Third time with Emirates Holidays…and we will keep counting. The concept is simple:
- they preselect locations (hotels) of high quality for you so when you reach your destination there are no surprises.
- the agents have personally visited the places they send you so during booking they can consult you properly.
- the entire trip is arranged by them, including possible internal flights, local transportation etc. you check in your luggage once in the airport and you find it in your room.
- i have the impression they get the best rooms from each hotel (or i am lucky for a third time in a row..)
- the staff is excellent, polite and well trained
- the price is fair

The formula is excellent, fully recommended for exploring new destinations without risks. This is the concept of real holidays in my view

My experience: Two times in Maldives and one in Thailand

November 30, 2024
Unprompted review
Rated 5 out of 5 stars

Seamless service

The seamless service and translation of what's on paper into reality were a joy to witness. It was all smooth, from the airport transfers to accommodation check-in.

December 4, 2024
Unprompted review
Rated 5 out of 5 stars

What made my Holidays Fantastic

What made my Holidays fantastic was that I was met on my arrival in Dubai at the Airport. From there I was taken to the Hotel in A comfortable car. The hotel was nice, clean and Comfortable. The Staff were very helpful, Friendly And made me feel at home. I think that I will recommend This experience for All of You thinking of A nice Holiday in Dubai. Thanks.

October 28, 2024
Unprompted review
Rated 2 out of 5 stars

Awful communication

Our daytime flight EK22 from Manchester was cancelled after an issue during take off. These things can happen but it’s what happens after a problem which matters!

For the record, I have never in 50+ years of flying had a worse experience than the journey from Manchester to Dubai. We booked the seats we needed on both outbound and return flights to accommodate my medical condition. I accept nobody could have foreseen the aborted take off in Manchester but the events which followed were awful

1. No communication about what was happening, where to go, what our options were, where we would fly from. No one from Emirates accompanied our bus journey to London Heathrow and the driver took us to terminal 2 when we needed terminal 3

2. We paid £206 to select our seats on the flights. We requested, not for comfort but to accommodate my medical condition, seats on the right window side of the plane so I could sit without my leg/foot being knocked by another passenger - we were seated separately on the middle seat of 4 where I was adjoined each side by a stranger, the one on the right of me knocked my foot painfully three times during the flight so I could not sleep anyway.

3. We eventually arrived at our hotel on Thursday morning just before 1030 having missed the first night of our 5 night break.

4. No indication has yet been given as to how much statutory compensation each passenger is due for the 13 hour delay in leaving the UK. I would hope this will be forthcoming and compensation swiftly made

All in all, a very distressing time for me and my wife.

November 13, 2024
Unprompted review
Rated 5 out of 5 stars

Everything went well

Everything went well. The only issue I believe was during the time of booking as my ticket took a while for me to receive it. Thankfully, the staff was attentive when I reached out thru email.

October 6, 2024
Unprompted review
Rated 5 out of 5 stars

well organized trip to Phuket- thank you EMIRATES HOLIDAYS

I visited Emirates Holidays offices in Dubai and the staff was fantastic! they helped me organizing the tickets, they recommended accommodation and provided tips on things to do there and places to avoid with Kids, for someone who never went there, it was much needed!! they are very positive and well knowledgeable. when we arrived there in the hotel, we got a welcome letter informing us that a representative will visit us the next day. Wicky was there in the morning she offered all the trips they have, amended the taxi return and recommended things to do. she shared her contact for any emergency and we DID speak to her and she was always available. In summary Emirates Holidays really represent the high end services that Dubai promise and they made our stay memorable

October 21, 2024
Unprompted review
Rated 5 out of 5 stars

Emirates Holidays are the best for booking Maldives trips

I've used Emirates Holidays 3 times for Maldives vacations and I believe they're the absolute best for that. I've tried other booking services and you can't get the comprehensive information you get from Emirates Holidays elsewhere. They have the flights, they have the people on the ground in Male to ensure your entire journey from booking to arriving home is smooth and safe and you get what you paid for.

October 30, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent , Trustworthy Service

Yeah , from the date of first call to booking office in Colombo and the whole journey and back to home all were very well planned and organized . Even post returned , agent called and inquired about our experiences which is a testament to how the Emirates treat their customers . Inflight experiences unmatchable. We would definitely continue our future travels with Emirates Holidays.👍👍👍

October 22, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent I would love to use Emirates…

Excellent I would love to use Emirates again in the future God bless you

October 3, 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Irene

Thank you for your kind words! We're thrilled to hear you had an excellent experience and look forward to welcoming you back for future holidays.

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

10/10

10/10

Great Resort (Anantara - The Palm Dubai)
Great Service
Great Location
Great Family Holiday

Thank you

September 21, 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Ross

Thank you for your fantastic review! We’re thrilled to hear you had a perfect family holiday at Anantara The Palm Dubai. It’s great to know that the service, location, and overall experience met your expectations. We look forward to helping you plan your next memorable trip!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

Our first time using Emirates holidays…

Our first time using Emirates holidays and it won't be our last.Our stay at The Anantara Dubai The Palm was excellent.The food was excellent and the staff,superb ,with nothing too much trouble.Seamless transfer between the airport and resort.
Already planning our return next year.

September 18, 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Chris

Thank you for sharing your wonderful experience with us! We're delighted to hear that your stay at Anantara Dubai The Palm exceeded your expectations and that the seamless transfers and superb service made your holiday memorable. We can’t wait to welcome you back next year for another fantastic stay!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

Emirates holidays any day!

Emirates holidays provided an amazing experience for our short trip. Great room, great and timely support from drivers at airport pickups. It was seamless!

Emirates holidays any day!

September 24, 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Theresa

Thank you for your kind words! We're thrilled to hear that your short trip with Emirates Holidays was seamless and enjoyable, from the room to the timely support from our transfers. We appreciate your trust and look forward to making your next journey just as memorable!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

The perfect blend of Luxury, Value and Unforgettable Experiences!

This is the second time I’m using Emirates Holidays and I love it!
It’s a great package for a luxury comfortable trip with a very good pricing and a good benefit for skywards.
The selection of the hotels in the destinations is very good and the experience is too notch. From the holiday selection on the website that is user friendly to the stay including the service of having someone to help you with booking activities based on your interest.
Highly recommend!
Already planning the next one… 😄

September 19, 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Sana

Thank you for your glowing review and for choosing Emirates Holidays again! We’re thrilled to hear that your experience was a perfect blend of luxury, value, and unforgettable moments. It’s wonderful to know that you enjoyed our carefully curated hotels and Skywards benefits, and we’re glad the booking process was smooth and user-friendly. We’re excited to help you plan your next adventure!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

The best airline in the world i am so…

The best airline in the world i am so proud of you , thank you for all the services you provide us

With all due respect, Your happy customer,

Salama Alremeithi

April 20, 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Salama

Thank you for your heartfelt feedback! We’re truly honored to be recognized by you, and we’re delighted to know that you had such a positive experience. Your pride and appreciation mean a lot to us.

We look forward to welcoming you on board again soon!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

Outstanding !

I really enjoyed the trip with Emirates holidays, trip was very well arranged, they took care of all details

Employees were polite & professional, no single mistake during the flight and the trip

Special thanks to Nadia & Alice from Emirates Holidays ( AlAin branch )

I will always choose Emirates

September 4, 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Salem

Thank you for your fantastic feedback! We're thrilled to hear that you enjoyed your trip and that every detail was well taken care of. It’s great to know our team, especially Nadia and Alice, left such a positive impression on your experience. We truly appreciate your kind words and look forward to welcoming you on many more Emirates Holidays adventures!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

Easy handling and clear booking through…

Easy handling and clear booking through Emirates Holidays. He was at the required level and they won my satisfaction

September 5, 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Shaikha

Thank you for your feedback! We're delighted to hear that you found the booking process with Emirates Holidays easy and clear. It’s wonderful to know we met your expectations and earned your satisfaction. We look forward to assisting you with your future travel plans!

Kind regards,
Patrick
Emirates Holidays

Rated 5 out of 5 stars

Amazing experience with emrates holidays

Me and my family love flying emrates and emrates holidays just makes the whole experience even better. Me and my family have flown to many destinations with emrates holidays for example our recent trip to singapore and many previous flights to Bangkok pucet maritus dubi and had an excellent experience we highly recommend emrates holidays to every one and will definitely be flying to many destinations in the future.

September 1, 2024
Unprompted review
Emirates Holidays UAE logo

Reply from Emirates Holidays UAE

Dear Elias

Thank you so much for your kind words and for being a loyal Emirates Holidays customer! We are thrilled to hear that you and your family have enjoyed your experiences with us across so many incredible destinations, from Singapore to Bangkok, Phuket, Mauritius, and Dubai.

It’s wonderful to know that our holiday packages enhance your travel experience, and we truly appreciate your recommendation. Your trust and satisfaction mean the world to us, and we are excited to continue being part of your future adventures!

Kind regards,
Patrick
Emirates Holidays

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