I used Emirates Holidays to book my recent visit to Dubai. The attendants at the Emirates Holidays office in Nairobi are phenomenal. I was booked in Business Class and at Aloft Hotel, Deira. The cost... See more
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Review summary
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It was a great experience to deal with emirates holiday, specially thanks Mr.Amer. He was trying to give us a good deal for tickets, hotels and transportation from Dxb to Turkey (IST). Everything was... See more
As first time visitors to Dubai we expected to feel tensed, but thanks to Emirates Holidays our arrival and pickup to the hotel and Drop off was seamless We had lots of baggages and they provided th... See more
Emirates Holidays executes on its promises more consistently than many operators. They also provide support “at every step”. Everything was coordinated really well. The hotels they select tend to be o... See more
Company details
Written by the company
Built around a team of extremely passionate destination experts, Emirates Holidays is the tour operator of the internationally renowned Emirates airline. Specialising in Dubai, Indian Ocean, South East Asia and South Africa. We provide premium, tailor-made holidays to a wide range of amazing long haul destinations all wrapped up with flights on award-winning Emirates. Visit us on emiratesholidays.com, where you can find our very latest holiday offers, research your holiday by destination and make bookings, or call us on 800 4969 to talk to one of our experienced and knowledgeable consultants about your next holiday.
Contact info
Emirates Holidays Travel Store, Emirates Building, Sheikh Zayed Road, 2nd Interchange, Business Bay, Dubai Water Canal, Dubai, U.A.E.
- 8004969
- ekhcustomerrelations@emirates.com
- emiratesholidays.com/ae_en
4.8
Excellent
573 reviews
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Wonderful Stay in Jordan
Emirates Holidays provided me with excellent service from inquiry to booking flights and accommodation seamlessly as well as a wonderful tour planned and executed with utmost care and full attention to details.
May 10, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Wadih,
Thank you for choosing Emirates Holidays for your recent trip, and for taking the time to share your positive experience with us. We are thrilled to hear that we provided you with such exceptional service from start to finish!
We appreciate your kind words about our attention to detail. We strive to make the booking process as easy and enjoyable as possible, and we are glad that you have found our services to be hassle-free.
We look forward to welcoming you back on board soon to create another unforgettable holiday experience for you.
Kind regards,
Candiana
Emirates Holidays
Emirates Holidays - reliable as always
I have booked three separate trips through Emirates Holidays, and each experience has surpassed my expectations. From the seamless booking process to the outstanding customer service, every aspect of my travel was handled with professionalism and care. The hotels recommended by Emirates Holidays have consistently been top-notch, combining comfort with luxury in a way that truly enhances the travel experience.
One of the standout features of using Emirates Holidays is its cost-effectiveness. Despite the high standards of accommodation and service, the packages offered are competitively priced, offering significant savings without compromising on quality. This aspect alone makes Emirates Holidays a top choice for both budget-conscious and luxury-seeking travellers.
Moreover, their attentiveness and commitment to customer satisfaction have left a lasting impression on me. Each trip was personalized, and their team was always ready to assist with any inquiries or adjustments, making me feel valued and well cared for throughout my travels.
If you're looking for a travel service that offers luxury, comfort, and value, look no further than Emirates Holidays. Highly recommended for anyone wanting a hassle-free and enjoyable travel experience!
May 3, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear James,
Thank you so much for taking the time to share your experiences with Emirates Holidays. We're thrilled to hear that we've been able to consistently exceed your expectations across multiple trips.
Your kind words about our seamless booking process, outstanding customer service, and top-notch accommodations truly mean the world to us. We strive to provide each of our travellers with a personalized and hassle-free experience, and we're delighted to hear that we've achieved this with you.
It's wonderful to know that you've found our packages to be both cost-effective and luxurious. We understand the importance of offering value without compromising on quality, and we're glad to hear that you've found this balance in our offerings.
Customer satisfaction is our top priority, and we're always here to assist you with any inquiries or adjustments you may have. Your continued trust in Emirates Holidays means everything to us, and we can't wait to help you create many more unforgettable travel memories in the future.
Thank you once again for your glowing recommendation. We look forward to welcoming you on your next adventure with us!
Kind regards,
Candiana
Emirates Holidays
Seamless Travel Experience with Shafiqa…
Seamless Travel Experience with Shafiqa at Emirates Holidays in Sri Lanka
I recently had the pleasure of booking my travel arrangements through Shafiqa at Emirates Holidays in Sri Lanka, and I must say, the experience was nothing short of exceptional. From start to finish, Shafiqa demonstrated a level of efficiency and professionalism that truly made my trip planning process effortless.
First and foremost, Shafiqa's communication skills were outstanding. She listened attentively to my travel preferences and requirements, taking the time to understand exactly what I was looking for in terms of flights, accommodation, and visa arrangements. Her clear and concise communication ensured that every detail was accounted for, leaving me feeling confident and reassured throughout the booking process.
One of the aspects that impressed me most about Shafiqa was her attention to detail. She meticulously handled every aspect of my travel itinerary, ensuring that all flights, accommodations, and visa arrangements were seamlessly coordinated. Her thorough approach left no room for error, and I felt completely at ease knowing that my travel plans were in capable hands.
Moreover, Shafiqa's efficiency was truly remarkable. Despite the complexity of my travel requirements, she managed to navigate the booking process with ease, securing the best possible options within my budget and timeframe. Her swift response times and proactive approach meant that any queries or concerns were addressed promptly, allowing for a smooth and stress-free experience from start to finish.
In addition to her professionalism, Shafiqa's friendly and personable demeanor made the entire experience enjoyable. She went above and beyond to ensure that my travel needs were met, providing helpful recommendations and insights along the way. Her genuine enthusiasm for her work was evident in every interaction, and it made all the difference in creating a positive and memorable experience for me as a customer.
Overall, I cannot recommend Shafiqa at Emirates Holidays in Sri Lanka highly enough. Her efficiency, attention to detail, and exceptional customer service truly set her apart, and I am grateful for her invaluable assistance in planning my trip. Thanks to Shafiqa, my travel experience was seamless and stress-free, and I look forward to booking with her again in the future.
May 5, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Imthiyaz,
Thank you so much for taking the time to share your wonderful feedback about your experience with Shafiqa at Emirates Holidays in Sri Lanka. We're thrilled to hear that Shafiqa's exceptional service made your trip planning process effortless and enjoyable.
Shafiqa truly embodies the professionalism and efficiency that we strive for at Emirates Holidays. We're delighted to hear that her clear communication, attention to detail, and proactive approach left you feeling confident and reassured throughout the booking process. It is wonderful to know that she was able to seamlessly coordinate all aspects of your travel itinerary, ensuring a stress-free experience from start to finish.
We couldn't agree more that Shafiqa's friendly and personable demeanour sets her apart. Her genuine enthusiasm for her work shines through in every interaction, and we're delighted that her helpful recommendations and insights added to the enjoyment of your travel experience.
Thank you for recommending Shafiqa so highly. We're incredibly grateful for your kind words and thrilled to hear that she made such a positive impact on your journey. We can't wait to pass along your feedback to her and celebrate her outstanding service.
We look forward to the opportunity to assist you with your future travel plans and to providing you with another seamless and memorable experience.
Kind regards,
Candiana
Emirates Holidays
Emirates Airline consistently impresses…
Emirates Airline consistently impresses with its top-notch service and exceptional infotainment system, making every flight a pleasure. The attentive and professional staff ensures that every passenger's needs are met, contributing to a superb flying experience. The wide range of entertainment options available keeps one engaged throughout the journey. I thoroughly enjoyed my recent flight with Emirates and would highly recommend them to anyone looking for a comfortable and enjoyable air travel experience.
May 3, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Oumer,
It is fantastic to hear about your positive experience with Emirates.
Our commitment to top-notch service and exceptional entertainment truly sets us apart. It's great to know that the professional service received from our staff on board made your flight a pleasure, and the wide range of entertainment options kept you engaged throughout the journey.
Thank you for sharing your recommendation. Your endorsement means a lot to us, and we are grateful for your trust in recommending Emirates.
We look forward to the opportunity to welcome you on board for more memorable journeys in the future.
Kind regards,
Candiana
Emirates Holidays
JA Ocean View
Everything worked smoothly and professionally. The pick up and drop off was efficient and timeous which is appreciated after a long flight. The 24 hr check in is a welcomed bonus. The JA Ocean View team were attentive and very pleasant to deal with. The hotel catering was first class.
April 27, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Ken
Thank you for your wonderful feedback about your recent holiday with Emirates Holidays. We're delighted to hear that everything worked smoothly and professionally for you.
We're glad the pick-up and drop-off service was efficient and timely, especially after a long flight.
We're also pleased to hear that the team at JA Ocean View was attentive and pleasant and that you enjoyed the first-class catering at the hotel.
Thank you for choosing Emirates Holidays. We look forward to helping you plan your next seamless and enjoyable holiday.
Kind regards,
Patrick
Emirates Holidays
Experience delivered with smile :)
April 7, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Maurizio,
Thank you for your kind words. We are thrilled to hear that you had a positive experience with us. Delivering great service with a smile is what we strive for every day.
If there's anything else we can assist you with, please don't hesitate to let us know. We're here to help.
Kind regards,
Candiana
Emirates Holidays
Family vacation
We booked a family trip with Emirates Holiday. The holiday was planned perfectly in every aspect, and the kindness and helpfulness of our reservation officer Mr. Ephrem was superb.
March 27, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Customer,
Thank you so much for sharing your experience with us.
We are delighted to hear that your family trip with Emirates Holidays was a memorable one. It is fantastic to know that Mr. Ephrem provided exceptional service and made your booking experience smooth and enjoyable. We'll make sure to pass on your kind words to him.
Thank you again for choosing Emirates Holidays. We look forward to welcoming you back on board soon to create another unforgettable travel experience for you.
Kind regards,
Candiana
Emirates Holidays
Excellent service covering the full…
Excellent service covering the full package. Good communication. High quality arrangements
April 5, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Erik,
Thank you so much for taking the time to share your wonderful feedback.
We're delighted to hear that you're pleased with our service. We strive to provide excellent communication and high-quality arrangements to ensure our customers have a positive experience.
We look forward to the pleasure of assisting you with your future travel plans. Your feedback is invaluable as we continue to strive for excellence in our services.
Kind regards,
Candiana
Emirates Holidays
Reply from Emirates Holidays UAE
Dear Ahmed,
Thank you for sharing your feedback about the holiday packages we offer at Emirates Holidays. We're delighted to hear that we were able to meet your expectations and that you found our all-inclusive package to be great value for money.
Kind regards,
Candiana
Emirates Holidays
First Family Trip
It was my first time to travel with family and first time to Dubai, hence didn't know much of what to do in Dubai. But the Emirates staff helped, advised and gave options and helped us plan our trip itinerary. We made couple of changes before finalizing the itinerary, but throughout the whole process, the staff were friendly, understanding of our needs and accommodative.
There was no queue at the airport. Our Flight took off as scheduled and arrived as scheduled. No delays :).
The Airhostesses were friendly. It was my son's first international flight ever and he was in love with every bit of sweet gestures from the staff. They gave him free bag pack and coloring book. They even took a photo with him and gave him that as a souvenir. We have hung it on our fridge. One of the best memories to cherish. Thank You soo much.
When we arrived in Dubai, I would received a message and an email for the transfers, excursions etc a day before as a reminder which was fantastic. The drivers were punctual at all times. Our trip was seamless and stress free and that's what a vacation should be about...worry-free!!
All in all we enjoyed our vacation thoroughly and now that we are back home we keep reminiscing how beautiful our vacation was. We will definitely keep going with Emirates for our future destinations.
March 31, 2024
Unprompted review
Emirates staff where very helpful…
Emirates staff where very helpful assisting with our booking and providing options . the whole holiday was a very pleasant experience , The hotel we stayed in Rome NH Centro Rome was very clean well located and in a quiet beautiful area , the rooms where a little small but modern clean and had all the amenities and as we have two children we booked connecting rooms.I would recommend the hotel and Emirates package holidays to anyone , good value for money.
April 4, 2024
Unprompted review
Amazing Service by Emirates Holidays
The experience was great from the ticket booking, to communication, to meet and greet.
The transfer services well planned and on time making our holiday memorable
The choice of the resort and hotel was exceptional meeting our needs.
Everything was well planned to perfection will definitely choose Emirates team over and over anytime.
April 1, 2024
Unprompted review
Great value
Great value. I usually book directly but EH provided a big saving. Customer service were very helpful and efficient. My only criticism was the inability to change my trip once I had begun the holiday.
March 30, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Jack
Thank you for choosing Emirates Holidays and for taking the time to share your feedback with us. We are delighted to hear that you found great value in booking with us and that our customer service team was helpful and efficient.
We understand your concern regarding the inability to change your trip once it had begun, and we apologize for any inconvenience this may have caused. Your feedback is important to us, and we will take it into consideration as we continuously strive to improve our services and policies.
Thank you once again for choosing Emirates Holidays, and we hope to have the opportunity to assist you again in the future.
Kind regards,
Patrick
Emirates Holidays
Best Tour Operator!
Everything perfectly organized. It started already with the booking experience. Easy and quick. Reception at the airport and transfer to the island smooth and fast.
Emirates Holidays takes care from A to Z.
Amazing experience! Well done!
March 25, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Adi
Thank you for choosing Emirates Holidays for your recent trip, and for sharing your wonderful experience with us. We are thrilled to hear that everything was perfectly organized and that you found the booking process easy and quick.
It's fantastic to know that the reception at the airport and transfer to the island were smooth and fast, contributing to a seamless travel experience. At Emirates Holidays, we strive to take care of every detail from A to Z, ensuring that our customers have an amazing experience.
Kind regards,
Patrick
Emirates Holidays
Reply from Emirates Holidays UAE
Dear Husam,
I'm delighted to hear that you had a positive experience during your recent Emirates holiday. We look forward to welcoming you back again soon.
Kind regards,
Candiana
Emirates Holidays
Excellent trip
We had great time with emirates. All well organized
February 26, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Sultan
Thank you for choosing Emirates Holidays, and we appreciate you taking the time to share your positive feedback. We are delighted to hear that you had a great time with us and that everything was well organized.
Your satisfaction is important to us, and we look forward to providing you with excellent service on your future travels.
Kind regards,
Patrick
Emirates Holidays
Reply from Emirates Holidays UAE
Dear Hossam
Thank you for your kind words regarding our cabin crew. We appreciate your positive feedback and are delighted to hear that you found them perfect. Providing excellent service is our goal, and we are grateful for your acknowledgment.
We hope to have the pleasure of welcoming you on board again for another exceptional journey with Emirates Holidays.
Kind regards,
Patrick
Emirates Holidays
Best expeience
I was pleasantly surprised how smoothly everything went. From the time I booked to the time I came back home, everything was well organized and we felt pampered. Without forgetting that we also received a free upgrade when we arrived at the resort. Well done team Emirates Holidays, I will definitely book again soon!
February 14, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Andrea
Thank you for choosing Emirates Holidays, and we're delighted to hear about your pleasant surprise and smooth experience from booking to returning home. It's fantastic to know that everything was well organized, and you felt pampered throughout your journey.
We're thrilled that you received a free upgrade upon arriving at the resort, and your kind words motivate our team to continue delivering exceptional service.
Thank you for taking the time to share your positive experience, and we look forward to welcoming you again soon!
Kind regards,
Patrick
Emirates Holidays
Good day Emirates Holiday was a Pleasure
Good day Emirates Holiday was an absolute Pleasure thank you Dale. I very quickly referred family and they too have booked through Emirates Holidays. My only issue was I thought the 4* Hotel would have been better, not uncomfortable but staff spoke very little English and the cleaning of the room could have been better. Perhaps a little more investigation into the hotels can help your team. We did have a great time and thanks to Emirates Holidays, well done keep up the great deals. Looking forward to booking Shanghai in June.
January 20, 2024
Unprompted review
Reply from Emirates Holidays UAE
Dear Gabriella
Thank you for choosing Emirates Holidays, and we appreciate your valuable feedback. We're thrilled to hear that your experience with our agent, Dale, was an absolute pleasure and that you referred your family to book through us as well.
We apologize for any inconvenience you experienced with your hotel stay, and we appreciate your insights regarding the language barrier and room cleaning. Your feedback is crucial in helping us enhance our services, and we'll certainly take it into consideration for future improvements.
We're delighted that despite the minor concerns, you had a great time, and we're grateful for your kind words about our team's efforts and great deals.
Thank you again for choosing Emirates Holidays, and we look forward to being a part of your future travel adventures.
Kind regards,
Patrick
Emirates Holidays
Best service by Emirates Holiday agent
My agent Dale Hopcroft provided the best service for me. I received the quotation on time and he offered me the best deals compared to other travel agents. His quote was half the price and included everything that I requested. He was effective and corresponds was quick and communicated was on point. Excellent service from Emirates holidays agent 😊.
July 29, 2023
Unprompted review
Reply from Emirates Holidays UAE
Dear Precious
Thank you for your fantastic feedback! We're thrilled to hear about your positive experience with Emirates Holidays and specifically with our agent, Dale Hopcroft. We're delighted that Dale provided you with the best service, offering timely quotations and the best deals.
It's excellent to know that the quote was not only at a competitive price but also included everything you requested. We appreciate your kind words about Dale's effectiveness, quick correspondence, and on-point communication.
Your satisfaction is our top priority, and we're grateful for the opportunity to assist you.
Kind regards,
Patrick
Emirates Holidays
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