Vanessa has been very helpful with assisting me with my paperwork during my move to Barcelona. very grateful
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Review summary
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What people talk about most
Based on these reviews
During my time living in Room R0465 at C/ dels Sants Just i Pastor, 3, 10, 2, Algirós, 46021 Valencia, under Enter Coliving, I had a positive experience. I am especially grateful to the support staff,... See more
Company replied
I would like to thank Vanessa and Sergio for their help with the paperwork! Nice team :)
Company replied
Good afternoon! I would like to share my experience of living in Enter Coliving. In general, can say that everything went well for me: I received the room that had rented in advance.... See more
Company replied
Company details
Written by the company
Coliving company based in Barcelona, Spain. Renting out rooms in completely furnished apartments with all conveniences included, and a community of international people with regular events 🛋.
Contact info
Poeta Cabanyes 14, 08004, Barcelona, Spain
- 936 06 79 53
- coliving@entercoliving.com
- entercoliving.com
3.1
Average
658 reviews
Replied to 54% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I’ve had such a great experience with…
I’ve had such a great experience with Enter Coliving! The team has always been kind, responsive, and supportive. Communication was smooth, and they made everything feel easy and professional.
A special thank you to Vanessa Zurilla for always being so helpful your customer service truly stands out. I’m really happy to be coming back again! 🧡
October 13, 2025
Unprompted review
Reply from Enter Coliving
Hi Winnie. Thank you so much for your kind words! We’re thrilled to hear that your experience with Enter Coliving has been so positive. It means a lot to know that our team could make everything smooth and easy for you.
Vanessa will be especially happy to read your message—she truly loves helping our residents! 🧡
We can’t wait to welcome you back and look forward to making your next stay just as wonderful.
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Not receiving my deposit
After Living with Enter Coliving from January until June this year, I was supposed to receive my deposit within two months of moving out, it is now already close to four months and I still have not received anything yet. Furthermore, I am being ignored by the company, when I try to contact them in any way. Be aware of this company!!! They way they treat me is terrible and illegal.
October 10, 2025
Unprompted review
Reply from Enter Coliving
Hello Sven,
We’re very sorry for the delay in returning your deposit. We’re aware there has been a hold-up and want to assure you that we’re actively working on it. Your deposit will be processed and sent to you soon.
We sincerely apologize for any inconvenience this has caused and truly appreciate your patience and understanding.
Deposit Refund
My deposit, which is 650 euro, was supposed to be refunded at the beginning of September. However, they have been delaying and stalling the process, giving excuses instead of concrete action, and failing to keep their promises. They have not fulfilled their legal obligations regarding the refund, and this is both unacceptable and unlawful.
September 2, 2025
Unprompted review
Reply from Enter Coliving
Hello Enes,
We sincerely apologize for the delay in refunding your deposit. We completely understand your frustration and regret any inconvenience this has caused.
Please rest assured that your deposit will be refunded in full, and we are actively working to ensure that this process is completed as soon as possible. We truly appreciate your patience while we resolve this matter.
Thank you for bringing this to our attention, and once again, our sincere apologies for the delay.
You don't get your deposit back!!!
I rented a room in Barcelona through Enter Coliving and had a very negative experience with the return of my deposit.
When I moved out, we signed a termination agreement, which clearly stated that my deposit of €980 would be refunded within 60 days. I left the room in good condition, with no damages or outstanding costs. Despite this, the deadline of 31 August 2025 passed, and I still have not received my deposit.
I have contacted Enter Coliving multiple times, including their staff members, CEO, and even sent a final reminder. Unfortunately, communication has been zero and it left me no choice but to write this review.
This experience has caused me unnecessary stress and wasted time. Based on my situation, I cannot recommend Enter Coliving. If you are considering renting with them, please be aware that getting your deposit back can be a long, frustrating, and uncertain process.
September 29, 2025
Unprompted review
Reply from Enter Coliving
Hello Tijn,
We sincerely apologize for the delay in your deposit refund. We completely understand your concern and frustration, and we are very sorry for any inconvenience caused. Please know that we are working diligently to ensure your deposit is returned in full. You can have full confidence that you will receive it, and we truly appreciate your patience and understanding.
Deposit will not be refunded
Our daughter was considering staying in a Coliving apartment in Barcelona from April to June. The deposit (€1060!) was supposed to be refunded on September 2nd. So far, nothing has been received. We're getting meaningless emails about delays from the finance department. My phone number is blocked. We haven't heard anything about a payment. And all this while the deposit is contractually held for 60 days after the return. It's all very disappointing, so don't do business with this company!!! 😡😡
September 24, 2025
Unprompted review
Reply from Enter Coliving
Hello Simone,
We’re sorry for the wait you had to endure for your deposit. For your information, it was refunded on September 25th. We apologize for the delay and will take your feedback into account to improve our processing times.
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Really great experience
Really great experience. Rafa, the cleaning staff, did an excellent job with the apartment and made everything spotless. Very professional, friendly, and super helpful!
September 19, 2025
Unprompted review
Reply from Enter Coliving
Hello Daniela,
Thank you so much for your kind words! We’re thrilled to hear that you had a great experience and that Rafa made such a positive impact during your stay. We’ll be sure to share your compliments with him—he’ll be delighted to know his efforts were appreciated.
Deposit not refunded and overall poor experience with Enter Coliving
I strongly advise anyone considering renting with this company to be very cautious.
According to my rental contract, the deposit should be returned within 30 days after signing the “finiquito.” I signed mine on July 3rd, and today it has been more than 70 days – yet I still haven’t received my deposit back. Despite multiple attempts to contact them, there has been no proper response.
Unfortunately, the deposit issue was not the only problem during my stay:
• Serious safety issue ignored: The façade of the building was falling onto the street. Firefighters had to intervene and even entered my room, but the company did not respond for over three weeks. During this time, they closed my shutters as a “solution,” leaving me without daylight for weeks.
• Pest problems: The apartment had recurring cockroach and rat infestations. While they sent pest control once for cockroaches, they never properly solved the issue, and I had to handle most of it myself.
• Lack of communication & accountability: Reaching the company in urgent situations was nearly impossible. Emails and calls often went unanswered.
Overall, this has been one of the worst rental experiences I have ever had. The combination of not returning the deposit (despite clear contract terms), ignoring serious safety hazards, and failing to maintain livable conditions shows a complete lack of professionalism and respect for tenants.
I hope this review helps future tenants make an informed decision before signing with this company.
June 29, 2025
Unprompted review
Reply from Enter Coliving
Hello Lea,
Thank you for taking the time to share your feedback. We sincerely apologize for the inconveniences you experienced during your stay.
We’re truly sorry for the maintenance issues you mentioned and regret that we weren’t able to resolve them within the timeframes you expected. We also apologize for the cleaning and pest-related problems, and we understand how frustrating this must have been. As a team, we’ll work on improving this aspect to ensure a better experience for our tenants in the future. Regarding communication, please note that our customer service team was continuously following up with the maintenance staff in order to resolve your case as quickly as possible.
In relation to the deposit, as stated in your contract, the return process can take up to approximately 60 days. We understand there has been a delay, and we sincerely apologize for this. Please rest assured that your deposit will be refunded in full.
We deeply regret that your overall experience didn’t meet your expectations, and we take your feedback seriously to improve our services.
I would advise everyone to be cautious…
I would advise everyone to be cautious when looking for a home through this platform. I left their apartment on April 30, 2025, and I am still waiting to receive my security deposit. Despite paying for support services in addition to rent and the deposit, it is extremely difficult to get in touch with the staff and receive any response. In our case, we were without hot water for days and without an oven for weeks.
All the positive reviews leave me skeptical. Every time you contact someone from their team for assistance, they later ask you to leave a positive review mentioning them. This seems like an internal evaluation mechanism, but these reviews are written “hot,” immediately after interaction. I would be curious to hear from other users about their experiences during the closing phase.
April 30, 2025
Unprompted review
Beware of ENTER!
Beware of ENTER!
It’s been months and they still refuse to return my deposit. Their office, phone, and email are useless — no response at all. I have now been forced to take legal action just to get my own money back. This company is a disgrace and nothing but a scam
July 31, 2025
Unprompted review
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Stay away from ENTER!
Stay away from ENTER!
Worst rental company in Barcelona. Fake photos, disgusting rooms full of insects, zero cleaning, broken washing machine for over a month, and they still keep my deposit after more than 2 months. Useless staff who only care about stealing your money. Total scam.
July 1, 2025
Unprompted review
Do not rent from this organization
Do not rent from this organization! They don’t answer your questions quickly and they take months to pay your deposit back( I still don’t have it back 3 months later and don’t know if they will) They let you pay the most that possible and will change the rent.
February 28, 2025
Unprompted review
pure scammers and a really dramatic…
pure scammers and a really dramatic company. I paid 850 deposit and only got 425 euros back. You are simply scammed as a tenant and if you say something about it you get useless excuses in response. Absolutely do not rent a room from this company. Also got mouses on my room and the co tenants are rude and digusting.
As you can see from their reaction, they do not respond to you in any way, even now that they are simply doing criminal things and unlawfully withholding and embezzling money. They draw up illegal contracts that do not comply with the law and are scamming you with this. they never respond to you in any way and are simply fooling you
November 1, 2024
Unprompted review
Reply from Enter Coliving
Hi Levi, We deeply regret your terrible experience and, although we always addressed your concerns, we understand your frustration with the difference in the deposit refund, which was made according to the terms agreed in the lease; we are sorry if the communication about the deductions was not as clear as you expected and regret any response you perceived as insufficient, as well as the coexistence problems, recognizing that your overall experience was negative despite having responded to your queries and requirements, we reiterate our commitment to improve our processes based on your valuable comments.
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DO NOT RENT FROM THIS COMPANY!
DO NOT RENT FROM THIS COMPANY!
False promises, dirty houses, no communication, no solutions... it is a huge mess at this company! Do not rent here, it f*cked up my stay in Barcelona. Find something at Badi, Idealista, Spotahome but AVOID THIS COMPANY !
April 3, 2025
Unprompted review
Reply from Enter Coliving
We are deeply sorry to read your comment and understand your frustration with the experience you describe. We take all customer comments very seriously, especially those that point out areas where we have clearly not met your expectations.
The accusations of “false promises”, “dirty houses”, “lack of communication” and “lack of solutions” are of great concern to us, as they in no way reflect the standards we strive to maintain. We want to assure you that our main goal is to provide positive stays and attentive service to all our tenants in Barcelona.
We would very much like to understand in detail what specific problems you experienced so that we can investigate them thoroughly and take the necessary corrective action. Could you please provide us with more information about your reservation or the property in question? You can contact us directly at info@entercoliving.com so that we can better understand your situation.
It is important for us to clarify that it is not our practice to make false promises or to neglect cleanliness or communication with our tenants. We strive to keep our properties in the best condition and to provide efficient and responsive assistance. We sincerely regret that your experience was different and assure you that we are committed to learning from this situation to avoid a recurrence.
We would appreciate the opportunity to better understand what happened and, if possible, find a way to compensate for any inconvenience you may have experienced during your stay in Barcelona.
AVOID THIS COMPANY
AVOID THIS COMPANY!
I had a horrible experience with this company... Please be very careful and don't rent here!
First of all, I was explicitly assured I would be living with two female roommates before I signed the contract. Upon arrival, I discovered there were 2 filthy guys living in the apartment. Another tenant in the same building experienced the same issue, she is now living with a 44 year old man....When I raised this with management, they refused to take responsibility and instead asked for proof—proof of what? Their own sales team’s misleading information?
Later I discovered that my roommates could unlock my private room with their digital key on the app! I did not know these people and felt completely unsafe in my own living space. AND MY KEY didn't work leaving me locked out of my room, forcing me to sleep on the couch... . Their response? Blame my phone instead of their faulty system.
Once they have your money, they STOP caring. I repeatedly contacted customer service, and they just forwarded my concerns to "management," which refused to take action.
Even after all these issues, they refused to refund my management fee, which supposedly covers "service costs." What service? I faced constant problems and had to beg for basic assistance.
This company does not care about tenants—once they have your payment, they will ignore your concerns and make zero effort to fix their mistakes. If you’re considering renting with them DON’T. There are far better, more professional options in Barcelona!!
April 3, 2025
Unprompted review
Reply from Enter Coliving
We are deeply sorry to read about your experience and understand your frustration with the issues you describe. We take all reviews very seriously and want to assure you that your experience does not reflect the standard of service we strive to provide.
We understand your disappointment with the roommate situation and the discrepancy with the initial information provided. We would like to clarify that while our goal is always to meet the expectations of our prospective tenants, it is impossible for us to offer you an all-girls apartment as our apartments are all co-ed. However, we regret the confusion that apparently occurred during your reservation. We are internally reviewing our communication processes to prevent this from happening again.
Regarding the issue with the digital key and access to your room, we are very sorry for the feeling of insecurity this created for you and the inconvenience of being locked out of your room. We thoroughly investigated the operation of our access system and, although it is possible that in some cases the initial configuration may require adjustments, our protocol is always to assist tenants immediately to solve any technical problem, which was solved. We are sorry if the initial response made you feel that your device was being blamed; that was not our goal, but that was the conclusion you gave us when you saw that it worked for your peers and not for you.
We understand your frustration with the perceived lack of action by management. We want to assure you that your communications were taken seriously and channeled to the appropriate team. However, we are sorry if the resolution did not meet your expectations or if the communication was not clear enough during the process.
Regarding the handling fee, we understand your discomfort in not feeling that you received the service you expected. This fee is intended to cover various administrative and management costs necessary for the operation of our services. However, we take your comment very seriously and will use it to review and improve clarity on what this fee includes and how we can ensure that all of our tenants perceive its value.
We sincerely regret that your experience in Barcelona was not as expected with our company. We want to assure you that we are committed to continuous improvement and that your feedback is valuable in helping us identify areas where we need to strengthen our processes and communication with our tenants.
As we offered you from the beginning if you wish to make a room change we are open to options, you can contact us by phone and the customer service team will gladly assist you.
Cleaning
Rafael is a nice guy, he cleans the apartment amazing, and he leaves the apartment spotless.
February 28, 2025
Unprompted review
Reply from Enter Coliving
Hello Ingrid! Thank you for your kind words! Rafael takes great pride in his work, and we’re glad you appreciate his attention to detail!
Everything good
Alex did a great job at helping me with the apartment! Really appreciate the work and trust.
February 16, 2025
Unprompted review
Reply from Enter Coliving
Hello Andrew! Thanks for your feedback! Glad to hear Alex was helpful and earned your trust. We appreciate it!
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highly recomended in santa madrona 27
highly recomended in santa madrona 27, a good place to stay and very accessive place!
January 11, 2025
Unprompted review
Reply from Enter Coliving
Hello Janice! Thank you for your kind words! We're delighted to hear that you enjoyed your stay at Santa Madrona 27 and found the location so convenient. We appreciate your recommendation and hope to welcome you again soon!
Rafael helped me very well
Rafael helped me very well! He is always in for a small talk!
February 11, 2025
Unprompted review
Reply from Enter Coliving
Thank you for your feedback. Great to hear Rafael was helpful and friendly. If you need anything else, let us know!
Great organization
Great organization. They were super accommodating, and made me feel taken care of. Thank you for helping me out Koen :)
January 30, 2025
Unprompted review
Reply from Enter Coliving
Hey Etienne glad you had a great experience! We’ll share your kind words with Koen. Hope to welcome you again soon.
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