What a great guy and true craftsman Michael is. Surveyed what I needed doing and found the cheapest option to meet my needs and sorted my door out all on the same day. Brilliant service.
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See what reviewers are saying
Mike came out after to me recently and he was absolutely brilliant. Really professional, friendly and polite from start to finish. He did everything I needed him to do, gave all the windows and doors... See more
Company replied
We were unable to lock our conservatory door as the handle had jammed. I contacted Michael at Epic Locksmith's. He was extremely helpful, identified the probable problem and gave me quotes over the ph... See more
Company replied
Michael from epic in ashford was brilliant. Came out within 20 min and was transparent from the start. Did a quick diagnostic over the first phone call for a upvc door issue so he understood the pro... See more
Company replied
Company details
Written by the company
"Here at Epic Locksmith we strive to give the best service and competitive prices possible. As a sole trader and family run business we will always try our best to match any price or even better it. Our aim is to be with you within 60 minutes however in most cases in the Ashford and surrounding areas, we have a response time of under 30 minutes in an emergency lock out situation. Our Locksmith Mike has over 5 years’ experience with all aspects of the locksmithing trade and will happily offer any advice over the phone or come to your property and give a free no obligation quote. We specialize in: · Lock Outs · Lock Replacements · PVC Door repairs · Window Locks · Handle Replacements · New Lock fitments"
Contact info
27 Vespassian Way, TN23 3QX, Ashford, United Kingdom
- 07792562330
- michael@epiclocksmiths.co.uk
- epiclocksmiths.co.uk
4.9
Excellent
67 reviews
No recent history of asking for reviews
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Brilliant service
What a great guy and true craftsman Michael is. Surveyed what I needed doing and found the cheapest option to meet my needs and sorted my door out all on the same day. Brilliant service.
July 22, 2026
Unprompted review
Reply from Epic Locksmiths
Thank you so much for your fantastic review! It was a pleasure helping you, and I'm really pleased we could find the most cost-effective solution and get everything sorted the same day. Your kind words and recommendation are greatly appreciated. Thanks again for choosing Epic Locksmiths!
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Michael from epic in ashford was so Professional
Michael from epic in ashford was brilliant. Came out within 20 min and was transparent from the start. Did a quick diagnostic over the first phone call for a upvc door issue so he understood the problem. Explained all fees before I agreed to call out, once agreed, turned up and fixed the issue. Could have exagerated a "problem" to inflate the bill i.e the whole mechanism needs changing (when it didnt) but he stopped at the minimum work that fixed the problem. Advised on improvements but no pressure at all. Could have kept the original lock i had issue with but decided to replace the lock as well as requested an additional lock for another door (just moved in to the house) In and out within 20min, played with the dog, interacted with my inquisitive 5yr old and gave advise on new keys, warranty and security. 1 visit, 2 locks on a friday late afternoon, £125, no hidden fees or unexpected additional charges. Charged what was explained on the first call out.I can't recommend enough.
June 5, 2026
Unprompted review
Reply from Epic Locksmiths
Thank you so much for taking the time to leave such a detailed review. We're delighted to hear that Michael provided the professional, honest, and transparent service that we strive for at EPIC Locksmiths.
It's great to know that his prompt response, clear communication, and commitment to carrying out only the necessary work gave you confidence throughout the process. We pride ourselves on offering honest advice without pressure, so we're especially pleased that this stood out during your experience.
Michael will be thrilled to hear your kind comments about his friendly approach with your family (and your dog!) as well as the security advice he provided.
Thank you for choosing us and for your recommendation. We truly appreciate your support and are here whenever you need us in the future.
The EPIC Team
Excellent service
Excellent service, contacted in the morning was at my premises within 2 hours. Very reasonably priced for new lock, also given 5 keys. Would definitely use again and recommend. Cheers Michael.
May 6, 2026
Unprompted review
Reply from Epic Locksmiths
Thank you so much for the fantastic review! We’re really pleased we could get to you quickly and provide a service you were happy with. We always aim to offer fair pricing and make the process as smooth as possible. Your recommendation means a lot to us. Cheers again, Michael!
Good reliable service
Bloke nice and friendly, soon came out to look at door lock. Was a bit of a challenge for him but good reliable service given and he sorted out the door lock. Would highly recommend him
May 13, 2026
Unprompted review
Reply from Epic Locksmiths
Thank you for the great review. I’m really pleased I could get the lock sorted for you, even with the challenge it gave us! I appreciate the recommendation and your kind words — it was a pleasure helping you.
Mike came out after to me recently and…
Mike came out after to me recently and he was absolutely brilliant. Really professional, friendly and polite from start to finish. He did everything I needed him to do, gave all the windows and doors a thorough once over, and sorted lots of little bits and pieces on various doors and windows. His fee was also extremely reasonable. I’ll definitely be using him again and would highly recommend him.
May 12, 2026
Unprompted review
Reply from Epic Locksmiths
Thank you so much for the kind review, Priya. It was a pleasure meeting you and helping get everything sorted. I’m really pleased you were happy with the service and that I could sort out all those little issues for you. Your recommendation means a lot, and I’ll be more than happy to help again whenever you need me.
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Thank you Michael, excellent service.
Having arrived home around 10.30pm on a Saturday night to my horror I found that I had locked the front door with my keys in the lock in the inside. Luckily I had my mobile so a quick search on line led me to Epic Locksmiths who were local and Michael was with me and was able to unlock the door remotely and in no we were in. Thank you Michael, a brilliant job!
April 11, 2026
Unprompted review
Reply from Epic Locksmiths
Thanks for taking the time to leave such a great review!
I’m really glad I could help get you back in quickly—especially at that time of night. Situations like that are never ideal, so it’s good to hear the our solution worked smoothly and saved any unnecessary hassle.
If you ever need anything in the future, don’t hesitate to get in touch. Much appreciated!
Needed urgent assistance with my front…
Needed urgent assistance with my front door. Michael was onsite in 20 min had the lock sorted within another 20 min. Fantastic service. Couldn't recommend him enough.
March 13, 2026
Unprompted review
Reply from Epic Locksmiths
Thanks for the kind review. I'm really pleased I could get there quickly and get your front door lock sorted. I appreciate the recommendation!
Very good service Done his job very…
Very good service Done his job very fast can knew what he was doing will recommend 100% 5 star ⭐
March 12, 2026
Unprompted review
Reply from Epic Locksmiths
Thank you for the great review. I'm really pleased you were happy with the service and that I could get the job sorted quickly for you. I appreciate the recommendation.
Quick response to my query
Quick response to my query, gave a couple of options around repair/replacement door handle. Arrived as arranged and seemed determined to do a great job, especially as it wasn't totally straightforward. Very happy, totally recommend.
January 22, 2026
Unprompted review
Reply from Epic Locksmiths
Thank you for your great review.
I’m glad I could respond quickly and provide a couple of clear options for repairing or replacing the door handle so you could choose what worked best for you. Not every job is straightforward, but I always aim to find the right solution and make sure the repair is done properly rather than just rushing it.
Really pleased to hear you’re happy with the outcome. I truly appreciate the recommendation — it means a lot.
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Quick response and great service
Our back door handle went loose and wouldn’t open or close the door, it just kept turning. It was around 10:30pm on Valentines day and we didn’t hold out much luck for getting someone out. However Michael responded immediately and was with us within 30 mins. He was polite, honest and informative. Not only did he fix the handle but re-aligned the door and fitted a new mechanism. The pricing was also really reasonable given it was a very late night call out (and it was freezing cold!). I had expected it to be more so was pleasantly surprised. Really nice guy and would highly recommend.
February 14, 2026
Unprompted review
Reply from Epic Locksmiths
Thank you so much for taking the time to leave such a detailed review.
I’m really pleased I could get to you quickly and sort the issue with the back door, especially on a late, freezing Valentine’s night! A loose handle that just spins is never ideal—particularly when it stops the door opening or closing properly—so I’m glad we were able to not only replace the failed mechanism but also realign the door to prevent further issues.
Your comments about being polite, honest and fairly priced really mean a lot. I always aim to provide a fast, transparent and reliable service, no matter the time of day.
Thank you again for the recommendation – it’s genuinely appreciated.
Had a key stuck in the lock
Had a key stuck in the lock. Michael was here within a couple of hours and resolved the issue. Personable bloke too - would highly recommend.
February 2, 2026
Unprompted review
Reply from Epic Locksmiths
A key stuck in the lock can be a real headache, so I’m glad I could get to you within a couple of hours and resolve it quickly without any further issues. Wherever possible, I always aim to remove broken or jammed keys cleanly and make sure the lock is working smoothly before I leave.
Very professional.,attended a broken…
Very professional.,attended a broken lock on my caravan when no one else would come out ., ended up fitting it Christmas Eve ! Great guy great service will 100% recommend.,
December 24, 2025
Unprompted review
Reply from Epic Locksmiths
Thank you for taking the time to leave this great feedback. I’m pleased I could get your caravan lock sorted, even on Christmas Eve when others couldn’t attend. Really appreciate the recommendation!
Quick response and sorted very fast
Quick response and sorted very fast. Highly recommended
January 7, 2026
Unprompted review
Reply from Epic Locksmiths
Thank you for the great feedback! I’m really pleased you were happy with the quick service. If you ever need any help with locks or doors again, just give me a shout.
— Michael, Epic Locksmiths
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Great service very quick !
December 31, 2025
Unprompted review
Reply from Epic Locksmiths
Thank you for the great feedback! I’m really pleased you were happy with the quick service.
— Michael, Epic Locksmiths
Fab service from Mike
Fab service from Mike. Arrives when he says he will, does the job in minimum time and very reasonable cost, highly recommend 👍
January 7, 2026
Unprompted review
Reply from Epic Locksmiths
Thank you so much for the lovely review! I’m really glad you were happy with the service, timing, and cost. It was a pleasure helping you, and I truly appreciate the recommendation. If you ever need anything with your locks or doors, I’m always here to help.
— Michael, Epic Locksmiths
Very professional and knowledgeable
Very professional and knowledgeable. Really good communication. Saturday appointment much appreciated.
December 6, 2025
Unprompted review
Reply from Epic Locksmiths
Thanks so much for the great feedback! We’re happy to hear you were pleased with the communication and service, and we’re glad the Saturday appointment worked well for you. Really appreciate you choosing Epic Locksmiths.
Stuck outside with children.. amazing response!!
Thank you very much for helping me get into our home yesterday evening with 2 young children.
My husband had left the key inside the property and had gone to London which left me stuck outside with 2 young children in the dark & cold weather. Mike was with me within 20 minutes of my husband calling and got me back into our house safely within 5 minutes. He even helped with all the bags and made sure we was inside ok, he gave some great advise about our doors/locks which I am now looking into.
Highly recommend and will definitely use again.
Thank you.
December 11, 2025
Unprompted review
Reply from Epic Locksmiths
Thank you so much for taking the time to leave such a kind and detailed review. I’m really glad I could get you and the children back inside quickly and safely, especially in those cold and stressful circumstances. It was no problem at all helping with the bags and offering some advice on the doors and locks—your peace of mind is always the priority. Thank you again for the recommendation, and I’ll be more than happy to help if you ever need us in the future.
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Arrived promptly and dealt with the…
Arrived promptly and dealt with the lock professionally
November 24, 2025
Unprompted review
Reply from Epic Locksmiths
Thank you for your review. We’re pleased to hear you were happy with the prompt arrival and professional locksmith service. Thanks for choosing Epic Locksmiths.
Mike responded quickly to my initial…
Mike responded quickly to my initial enquiry and made arrangements to come look at the lock. Turned out it was a little more complex due to the age but Mike managed to secure a part quickly and popped back the next day to replace the lock. I found Mike to be honest, reliable and trustworthy. He did a great job and i wouldn’t hesitate to recommend him
November 19, 2025
Unprompted review
Reply from Epic Locksmiths
Hi there,
Thank you so much for taking the time to leave such a lovely review. I really appreciate it! I’m glad we were able to get everything sorted despite the age of the lock, and it’s great to hear you were happy with the service.
If you ever need anything in the future, I’m always here to help. Thanks again for the recommendation!
— Mike, Epic Locksmiths
Micheal is the best responder in Locksmiths
Micheal came in under 25mins when my hubby called. He discovered wood chippings were in the hole and causing a block when the key is turning around.
He hooved, checked that there is no damage to the actual lock, put it back nicely and decided he is not charging a thing.
I was shocked but touched, never ever have I come across a locksmith who didn't even charge for a call out.
Most will charge for their fuel usage even if they didn't fix anything.
I have safely kept his card digitally on my phone and will recommend him 1000%
November 12, 2025
Unprompted review
Reply from Epic Locksmiths
Thank you so much for your wonderful review! I’m really glad I could get to you quickly and sort out the issue without any major repair needed. Sometimes it’s just the little things causing trouble! I truly appreciate your kind words and recommendation — it means a lot.
— Michael, Epic Locksmiths 🔑
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