Erg Plumbing 

Claimed that they would send a plumber on Sunday between 3 and latest 7pm for urgent job - we were off on vacation next day. Then about 6.30 we were called to be told that they did not have a plumber. This is unacceptable service given they took credit card details. If they cannot send someone, then they should tell us soon after the booking so we can find someone else.

I cannot recommend this company. They have a sales team who tell you they can come on the same day, take £165 + VAT, this is their hourly rate! They booked me a time slot at 11.30am. Time slot agreed for 2 -7pm. They took deposit payment. They then rang at 5pm to say they had no engineers in the area and would not be coming. I have no heating and now late in the day to find someone else, this was on a Saturday.
When I questioned what had gone wrong, I was told that the sales team have no access to the booking system and simply take your money.
I would stay away from this company, try and find an independent heating engineer if you can.

It is a pity I can not submit ZERO stars. I was told same day service Fri morning, they phoned at 17.30 to say couldn't get to me until Mon am. What am I supposed to do over the weekend?, then they phoned SUNDAY 9am to say only coming Mon afternoon. He arrived without an apology, told me 2 parts needed replacing, he'd send a quote. When I asked how soon it could be sorted I was told sometime in the next week. Quote arrived Wed lunchtime and it was APPALLING ! I'd used another company in the meantime. Even though they had to order the part, the job was completed in 3 days at less than a quarter of the price, The 2 parts I had been told needed replacing were working fine.
And to add injury to insult, He phoned Thurs am & said he'd noticed a few other jobs around the place, was I interested. I do not have SUCKER tattooed on my forehead. Being charged £135 for wrong diagnosis 3 days late... you'd expect a full refund + apology.

Told me they would send a plumber later in the day to fix the toilet but rang at 7pm to cancel. If they had told me when I rang them I could have made other arrangements. Very poor booking system between sales and engineers.

We called about a problem and were told someone could come out between 7pm-8pm. We were in all evening but no one turned up. When we tried to call the next morning, there was no answer. When booking, they took card details upfront. Calling the bank now to make sure they don't take any money.

Erg sent plumber to our house. Plumber said nothing wrong with boiler. I explained to him that boiler keep losing pressure and therefore at time no hot water and heating. He said there is difference between digital pressure and physical pressure . Problem is with the manufacturer. He said it is my fault, I should have called the manufacturer as the boiler is still under warranty. I complaint to Erg. They want me to start complaint procedure. Erg took money off my account, even If we are not satisfied with service we received.

My husband just rung for a quote and was about to give the agent a full PAN number from the bank card but i overhead the conversion and stopped him. When I asked the lady on the phone why it's needed upfront like this and not entered by us securely into a safe payment portal, she just kept saying it's company's policy. When I said that I'm not feeling comfortable giving my 16 digit card number over the phone, the agent hung up. Looking at the reviews, I'm not the only person that was getting scammed this way. Watch out guys and never share your PAN number with anyone.

Waited in from nine to six and no-one came. Rang to complain and they hung up on me.
Do not touch with a barge pole, absolute scammers - and they take your card number upfront.
Call someone local who cares and isn't a scam artist.

Came as emergency, fitted a new isolation valve and float valve go header tank 6 days ago. Charged £350. Now float valve jammed again. Useless company - do not touch them.

Absolutely disgusting this company is. My mother in law has been scammed out of 170.00 or more saying that's the price of they charge just for coming out but they didn't tell her that first they literally came for 5 mins measured it and said they needed parts and went off. Disgusting frauding people. Appalling!!!

Misrepresentation of a service that overcharges and under delivers. The customer is not paying for a same day emergency solution. They simply contact a local tradesmen and the customer pays premium prices for the call out as well as any further work that will be needed.

Strongly advise to contact trusted tradesmen directly to avoid paying the extortionate costs.

Really Bad!! Took the morning off work, for an appointment between 09.00 and 13.00. Must admit the Lady who took the call was very helpful.

My job was a very simple electrical oven instalment. Should take 10 mins, because I knew this , I was aware that a lot of electricians would prefer a larger job. So I chose to use ERG, despite being almost twice the price, I just wanted the job done.

Was called at 12.17 to ask if I could change the appointment to the afternoon, as previous job had overrun, OK, I said but as I have to return to work, can you give me a time? No was the answer, it would be between 13.00 and 17.00 …

Now unless I’m missing something here, I’m the Customer, not the other way around… If I don’t go to work I don’t get paid. Imagine me calling my Boss.”Hi .. need extra time off.. the Electrical Guy is running late, can’t give me a time … Should be today…I’m sure you understand….!! REALLY..

I cancelled the appointment .. much to the surprise of the guy who’d called me. His surprise was almost like I’d cancelled a last minute Dr’s emergency appointment..

I subsequently contacted a local Electrician directly who has given me a one hour slot next week at half the price.. Just Saying.

Terrible experience from this company, first we had a boiler pass a service, the electricity tripped within 30minutes of heating being switched on so engineer decided we needed an electrician. The boiler was condemned less than a week later due to a flue issue. The electrician that ERG also supplied could find no faults with electrics and insisted that the problem was a boiler fault, he found a leak on boiler. The electrician failed to check any other appliances that were on the RCD and spent 10 minutes writing his report which took him into the second hour and another £135 plus vat. Had to resort to another boiler company that found that apart from flue issue the boiler was fault free so problem had to be electrical. Another company came to fault find and repair the electrical problem, sockets on same RCD. When following up complaints with ERG a lady took offence when I suggested that a real electrician found and fixed the fault, kept asking that I didn't believe he was real. It was agreed she would go off and investigate my complaint, less than two minutes later the company called again, I explained that I had just spoken to someone from ERG to which the lady sounded surprised and i went on to explain my complaint and that whoever called first had given extremely poor customer service, this was met with the response that it was the same person. Customer service had phoned back pretending to be somebody else. This is by far the worst company I have ever dealt with.

ABSOLUTELY SHOCKING!!!

Made appointment failed to turn up! Rescheduled 2 hours later....again rescheduled 2 hours later FAILED TO TURN UP!!!
Oh he will deffinately be there tomorrow. FAILED to turn up, oh he will be late, failed to turn up, again failed FAILED.
So I complain, I was told sorry pffft. 3 constant days driving to the property, waiting from 9.45am until 10pm EMERGENCY callout BULL!!! SCAMMERS!!!

I phoned them to have our clogged sink fixed. He said they will charge us £135 + VAT but in order to secure the booking, they will need my CARD DETAILS. I said I wasn't comfortable giving out my card details over the phone, the guy just hung up on me. RUDE! AVOID THIS COMPANY AT ALL COST!

SCAM
An absolute disgrace of a company and they shouldn't be allowed to trade!
Charged £135 + VAT £27 for a visit by a engineer boiler, who arrived a the same day. He check the boiler and said my boiler require a new fan and fix the pressure, and he didn’t fixing nothing and said to me ask for a quote before he go ahead. The quote was £ 249+ VAT = £298.80 and it was changed another as well £ 135+VAT £27 from the pressure service, in total it was taken from my account £324 for nothing done and I need pay more. It’s ridiculous.
24 hours does work in this company as well. They wanted to book a appointment visit to fix the boiler a week later and wanted that I pay
the earlier quoting £235+VAT for the engineer boiler to come back out and fit the part!

No, that’s not right.

Don’t use this company !
SCAM….. Scam ….SCAM

Bad service kept letting me down, kept saying they were coming for 2 days. Had to chance in the end and try and get another plumber on a Friday at 4pm. Will never use again or recommend them.

replaced 2 radiators in july. switched on heating on the 1st November to find one of the radiators wasn’t working. Rang erg and they wanted to charge £135 per hour to fix the radiator which was only 4 months old and never been used, didn’t even apologise for a fault under guarantee which they say is 28 days guarantee. They say their plumber tested the system but could show no paperwork to verify this, in my veiw the new radiator isn’t fit for purpose. I have emailed and rang them with no joy, they show no sign of interest in the law on guarantee of new goods.

Complete and utter joke - DO NOT USE.

Plumber failed to turn up three days running, twice with no notification at all.

When they did finally turn up on the 4th attempt they were extremely rude, dismissive of any issues or concerns.

They took a look at the job and immediately declared they wouldn't do it that evening, stating "I ain't wasting my time doing that tonight."

When asked about the previous delays the response was "You're not my boss."

Avoid this company like the plague.

Would like to give them zero stars or even negative.
Found them on Google Local Ads with 5 stars but didn't trust the number given. Rang the 0800 number on their website (second mistake) and booked a plumber for the following Monday to deal with a faulty bath mixer tap with shower fitting. Promised me a visit between 9am and 1pm and agreed the rate (since I was over a barrel and needed the repair doing). He turned up on the Monday at 1.15pm in his own car with a bag of tools and immediately claimed that he couldn't do anything as he only had an hour before he needed to get away to do his own work(?). Spent 10 minutes looking at the tap, tutted a bit, checked our boiler, complained that it would take too long to do the job - a gland replacement - and didn't have anything with him for the repair. He then left stating that ERG were just a bunch of thieves just after the money. Spoke to ERG, got cut off twice waiting to speak to their Care Centre and then was told that they would take the money anyway - even though he was on site for about 30 minutes in total - as he had attended for "investigation purposes". They were willing to attend again on the Wednesday even though that would cost more time off work and more to get the repairs done. Eventually told them not to bother.
Professional? Helpful? Cost effective? Nah just a bunch of shysters giving honest plumbers a really bad name and deserving of everything that happens to them.