Ergplumbing 

Really dreadful company. They charged £175 plus vat, which came to over£200. The engineer was three hours late. He spent no more than ten minutes. “ fixing” the drip. Less than two weeks later the same problem is back. When I asked for a different engineer they said they’d have to charge me “as a new job”-meaning another £175+vat. They weren’t prepared to discuss the problem without my card details. Customer service is not interested unless they’ve got your money. I could have a whole new shower for the price they want to charge me. They don’t have any integrity. They asked me to give a review after the engineer had apparently fixed the problem, and I did give a reasonable account of them but I cannot support what I said after this appalling lack of care. DO NOT USE THIS COMPANY UNLESS YOU HAVE MONEY TO THROW AWAY

DUPED INTO THINKING IT WAS A LOCAL COMPANY (ILLEGAL!) LUCKILY CANCELLED WITHIN 15 MINS AFTER FINDING THESE REVIEWS

I was charged £174 for half an hours work.
After being quoted £145 for up to an hour.
No parts were needed.
It was a contractor they sent.
Will never use them again

Fri24th So many local plumbers closed because of Covid 19 that I contacted ERG to check leak coming through ceiling. (£125 +25 VAT)- £150 for 20 min look by plumber at leaking water tank. No Labour or parts. The man who called was very pleasant but said nothing could be done then as it needed to be replaced.
Sat 25th £150 from bank account.

So ERG made a bit over the odds from 20 min look but will lose out by a good few hundred as there is no way I would give the replacement work to them. Or any other work in the future.

DO YOUR RESEARCH ON THE DIRECTORS.

They ran a company called EMERGENCY RESPONSE GROUP and were on rogue traders: yOUTUNE eMERGENCY RESPONSE GROUP SOUTHEND

This is the same company run by the same directors: gO TO THE COMPANIES HOUSE REGISTER AND LOOK FOR THESE PEOPLE.

They have simply closed one company and opened another. O'MAHONY, Laurence Patrick
Correspondence address
1386 London Road, Leigh On Sea, Essex, England, SS9 2UJ
Role ACTIVE
Director
Date of birth
January 1975
Appointed on
14 September 2018
Nationality
British
Country of residence
United Kingdom
Occupation
Director
SEXTON, Tara Zoe
Correspondence address
1386 London Road, Leigh On Sea, Essex, England, SS9 2UJ
Role ACTIVE
Director
Date of birth
May 1980
Appointed on
14 September 2018
Nationality
British
Country of residence
United Kingdom
Occupation
Director

DO NOT USE THIS COMPANY

Absolute rip off merchants the worst company ever.
As Iam a new house owner the boiler was not working properly we had hot water but the heat wasn't working I told them the problem then they said it will be £125 for an hour to fix your boiler he didn't mention the vat.
When the engineer came he spend one hour doing nothing he began to punch the boiler I asked him is it normal to do that way he said yes probably it will start working after.
In the main time I asked him more questions about the boiler he seemed on being angry by me asking or talking to him.
At the end he told me I have to invest around £1000 on my boiler but still he does not guarantee that it will work .
Honestly it didn't know anything about the boiler we have he even looked online to find out why the boiler is given error.
1 hour was done the boiler was not fix the hot water was not working anymore literally I pay him to break my boiler because he didn't fixed .
After they try to take £150 from my account which I never understand why I been told it will be £125 nobody informed me about vat or I will still pay if he break my boiler. I call you guys to fix it not to break it .
Please avoid this company it is the worst company I ever deal with .
Now I have to buy a new boiler .
I hope you will never get any customers to call you to rob them .

Please please PLEASE don't use this company!! My boiler was not working and I had no heating or hot water, so on 23/3/20 I called ERG. Being a new homeowner I had no idea of the cost of fixing a boiler so was told it was £125 an hour plus VAT, wasn't happy about giving my card details over the phone either. The woman on the phone said he would be there between an hour (It was 7:15am when I called) up to 3pm. 3pm comes and goes, after finally getting through to customer service, she informed me he was 5 mins away. At 5pm he arrived, 2 hours late and on the phone to a friend, came into the house, had the sense to end his call to look underneath the boiler and on top of it, then informed me I needed a filling loop. He then said he didn't have one in his van but will have a look anyway.. Couple of minutes later he returns on the phone again laughing and joking with whoever was on the other end. He then said I needed to go and get the filling loop myself and told me how to use it to get the pressure back up, then informed me that for the 10 - 15 minutes he was there that I would still be charged the full amount, despite him doing absolutely nothing and heading off once he had told me that. Now on the courtesy call that my wife received, the engineer had put down on his report that he fixed and tested the boiler, which is a complete lie as I had to do it myself! £150 down and lesson well learned.. AVOID AVOID AVOID!!!

Scammers to say the least. They hiked the hourly rate up during covid 19 crisis to £165+ vat per hour. Managed to scam my parents out of one hour when the boiler broke, before I stepped in. Everyone that works for them should be ashamed of themselves. Karma is a wonderful thing

Avoid at all costs. Asked for a call out to replace a heat exchanger plate. Hot water temp fluctuating. Engineer (was he?) Called charged for one hour and said it needs a heat exchanger. Daylight robbery and no contact since. Don't use them no matter how desperate you are.

Absolutely DISGUSTED with the service, had a leak coming from my living room radiator and was worried of flooding, thought a pipe had burst so called ERG plumbing and was told that cost of materials plus labour for this job would be £145 + VAT totally £174 which was expensive but I agreed. After arriving the plumber told me that all he needed to do was tighten a nut on the radiator, he was there a total of 15 minutes, I WAS STILL CHARGED £174!! When appealing this I was told there is an hourly charge that I agreed to. I DID NOT AGREE TO ANY HOURLY CHARGE NOR WAS I ADVISED OF THIS. DISGUSTING SERVICE, RIP OFF. I am currently askin for the transcripts of the phone call I made to them. Please avoid at all cost!

Absolute rip off merchants.

Requested urgent plumber to change overflow on cloakroom toilet. Engineer turned up with no supplies, sent ME to Screwfix to get the part, then had the audacity to charge me for 2 hours work to do a 10 minute job. No paperwork to sign. Thankfully I have CCTV so can evidence his lies. I am now on my third phone call over 4 days to try and resolve this, I have currently spent nearly an hour on the phone being placed on hold or getting fobbed off stating that they are waiting for signed paperwork - made out to be that I was lying, however I know full well that I didnt sign ANY paperwork and will be going straight to the police if any is produced ! Spoke to the rudest manager called Tania / Tonia who is in 'customer service' absolutely disgusted at her 'customer service', shouting down at me on the phone - she said they have 'procedures' incidentally she failed to mention these procedures when I spoke to her several days ago, nor did Claire when I spoke to her on the previous two occasions, surprisingly I havent had any of the promised phone calls returned. Note that they are happy to invoice without being in receipt of any paperwork from the engineers so be warned !!

Absolutely disgraceful !! AVOID THIS COMPANY AT ALL COSTS.

Booked a locksmith as we had had an attempted break in. None turned up within the 60 mins advertised so I phoned another locksmith who came straight away. ERG locksmith turned up and promptly left once he saw the other locksmith. 2 hours later ERG phoned saying they will charge me £98 plus VAT as it states in their 'Terms & Conditions' which were not explained to me at time of booking. Just received an invoice from ERG for £98 + vat which has been charged to my credit card for absolutely nothing.

Diabolical service I was expecting a plumber between 9 and 11 today there was a no show. I rang to tell them I cannot wait any longer as my husband is ill in a hospice and I have to go out now. They took my credit card details yesterday when I booked so I just hope they do not attempt to charge me.
What a shocking bunch of scam artists !

Absolutely shocking was at my elderly mum and dad's house for no more than 10 minutes flicked a switch back on the boiler as my mum and dad did not know that was all that was needed and company charged them £190 for a 10 minute job and they didnt even have to do anything would highly NOT reccomend to anyone avoid like the plague

avoid like the plague
avoid like the plague
had blocked toilet, phoned this clown outfit up they said plumber will arrive by 5 on same day but never turned up.
got phone call later on telling me plumber will be there next day.
plumber turned up in a car, said he left works van at home all he had were a few tools and a hoover.
we told him not to flush toilet as it would overflow,guess what he did
flushed the toilet flooded the bathroom, filthy water came through the ceiling.
after an hour of him trying to unblock toilet with hoover ,got phone call from firm telling me we are going into overtime it will cost more money than the £125 plus vat,I told them where to go.when told them about water coming through ceiling thy did not want to know.
They employ any numpty with a spanner.

Absolutely appalling service - avoid at all costs.

Shocking company. Charged £175.00 which was paid by card over the phone before attendance to look at a toilet which was not flushing at a store that I manage. The staff made me aware they had attended, stated they needed a part, and left. When I rang the customer service department - they had no knowledge that the engineer had even attended. Took 3 calls (each time being told I would be called back, never called back) to finally figure out a quote was needed to replace the cistern on the toilet - which was quoted at £750 + VAT. Found a full toilet online for £65.00. Also - a bill came through for £350.00 for the original "works" (0 works were completed) as they engineer had stated they had been there for an extra hour but after speaking with staff at the store - he had been there a hour, max. Liars and thieves. Avoid at all costs.

ZERO STARS - DO NOT USE THESE COWBOYS. My 88 year old father was charged £822 for 4 hours emergency plumbing. When I eventually got through after holding twice for more than 25 minutes the customer service advisor (in Southend I think) was rude, abrupt and kept talking over me. The customer service is appalling. I am still waiting on the invoice 2 weeks later! Please please do not use this company and report them to the watch dog.

"Do not use or trust these con men" !!!!!!. They are nothing short of a bunch of cowboys. The heating so called engineer came out to fix my boiler. The guy had no idea what to do. AS a so called heating gas safe engineer, he could not diagnose even the basic fault process. Cost me £300 for less than 1 hours work. His diagnosis was a fault on the Main pc board, what a piece of sh;;;;;;.If i had let him order the board and fit it I would have paid another £400. The fault was a gas value in the boiler. British gas fixed it in half hour. Please read reviews before you even think of getting these no good crap company a call.

Absolute joke came out to fix my boiler as the pressure was too high and there was a leak they fixed the leak but the pressure was still way too high. Wouldnt come out again unless I gave my card details again and it turns out the guy had put the wrong part on which made it worse. They were trying to get another £300 out of me and even suggested i shouldn't use the boiler again and needed a complete overhaul. DO NOT USE ERG!!! COMPLETE CON ARTISTS