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Review summary

Created with AI, based on recent reviews

Looking at 224 reviews, most reviewers were let down by their experience overall. Many people reported significant issues with payment, often not receiving their cashouts or experiencing long delays after completing surveys and tasks. Customers also frequently encountered unhelpful customer service, characterized by a lack of response and communication regarding their payment inquiries and other concerns. The app's user experience was often frustrating, with surveys kicking users out midway or not paying out despite completion, leading to a waste of time and effort. Some people were dissatisfied with the app's requirement for photo ID verification for cashouts, citing privacy concerns and a lack of transparency about data usage. Conversely, a small portion of people felt satisfied with the app, noting quick payouts, a user-friendly interface, and a good selection of offers and games.

What people talk about most

Payment

Customers express significant dissatisfaction with payment processes, frequently reporting issues with... See more

Application

Users describe ambiguous interactions with the app, with some expressing satisfaction and praising its ease... See more

Response time

Reviewers consistently express dissatisfaction with response times, frequently reporting that customer... See more

User experience

People report ambiguous experiences with user experience, with some customers expressing satisfaction and... See more

Customer service

Consumers express significant dissatisfaction with customer service, frequently reporting that support is... See more

Reviews shaping this summary

Rated 2 out of 5 stars

I requested a £13 cashout from my Eureka Surveys account on the 25th and have still not received the payment. I have contacted their support team multiple times, but I have not received any res... See more

Rated 2 out of 5 stars

I just received this message that won’t erase from my account I feel threatened I thought this app was legit but now I think it is a setup. This is the message: Survey rejected Your survey from Gr... See more

Rated 1 out of 5 stars

I do not trust Eureka Surveys. After spending time completing surveys, I was surprised to find out that they require a photo ID just to cash out. This was never clearly explained upfront. I’m not comf... See more

Rated 1 out of 5 stars

Seemed really genuine at first - small payments for quick surveys which is fair - didn't take long to achieve the minimum cash out of £4 - but how to cash out when all attempts at submitting I'd are d... See more


1.6

Bad

TrustScore 1.5 out of 5

515 reviews

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4-star
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1-star

No history of asking for reviews

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1.6

All reviews

(515)

224 reviews in the last 12 months

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Rated 3 out of 5 stars

Not happy

A few times I have got right through the surveys and got paid nothing at first they were brilliant but the last two weeks every survey I pick says surveys closed or don’t get paid

March 17, 2026
Unprompted review
Rated 2 out of 5 stars

Was really loving this site after 320…

Was really loving this site after 320 surveys was doing good then got a warning a company sent a survey back to eureka saying I rushed or was not honest!!
How can you block or not send me anymore surveys
I think after so many years doing surveys I know the rules
I always am honest
Well now I hv no surveys and the contact eureka email address doesn’t work in yr site and even in my gmail my email was sent back to me as wrong address

So how do I contact you to ask why after so much work you decide go block my account??
So very unfair and very suss I carnt find help?? B

March 15, 2026
Unprompted review
Rated 1 out of 5 stars

Still waiting for 4 cash outs

Everything started well, received 2 cash outs but now I'm waiting for 4 cash outs! Sent 3 emails to their customer service with no answer.
Guess another scam app!

March 12, 2026
Unprompted review
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Rated 1 out of 5 stars

Eureka does not pay!

Eureka can decide one morning not to pay you anymore. Don't waste your time on this site. I requested my first cashout which was supposed to be instant but came after 6 hours. My second cashout has not come in over 72 hours. Additionally, I have done my ID verification endless times to expedite my cashout but to no avail. Each time I click the ID verification, it asks me to capture myself holding my ID, despite I have done this same process more than five times already.

March 9, 2026
Unprompted review
Rated 1 out of 5 stars

Unfair Account Warning After Honest Survey Participation

I did receive my payment, but I was shocked to get an alert on my Eureka account from a researcher named BULLY claiming I didn’t do a thorough job. I took my time, answered each question in detail, and prayed over my responses. For this researcher to lie about my effort is unacceptable. This isn’t the first time I’ve had issues with Eureka, but unlike other platforms where I never face restrictions, I feel like this is a threat to my ability to earn. I hope Eureka reconsiders how they handle honest participants like me.

March 12, 2026
Unprompted review
Rated 1 out of 5 stars

Useless company

Useless company, they threaten you if you complete surveys too fast for them, only give you low paying surveys for high amounts of time, cash outs were good at least however i’ve currently been waiting over four hours now for a simple cash out to reach my paypal which has been the final straw for me, steer clear. i will never use this again after i recieve my final cash out.

March 8, 2026
Unprompted review
Rated 1 out of 5 stars

Threatened for doing surveys

So, I did go through some surveys, and days later found out that I am being threatened or warned, to put things mildly, for submitting surveys.

The researchers who have claimed them. Like PureSpectrum, or any other promising parties, have said that they rejected mine for giving misleading responses.

So, I’m not sure that is right to argue, considering that I spent a considerable amount of time, answering each questions carefully.

It is appalling to see that I’m likely going to get suspended, all because of the fact that I am only doing what’s there for me.

In the end, I rightfully earned it, just like what the app is designed for. No question or doubt.

I don’t ever feel safe by the accusers or those judging all because I am doing honest responses to each questions I’m happy to answer, and taking my time accordingly, so as to not give misleading, misinterpreted, or rushed answers.

PS:

That’s not all.

When they prompt you certain requirements, you are expected to respond with something worthwhile before you are finally accepted.

One instance being that if you admit to being Asian (Yes, I’m Chinese), and not White or any other ethnicities that they want to search for, they instantly reject you right on the spot.

It’s not being fair.

It’s completely unethical, disrespectful, and slanderous.

You would think that this goes in compliance with Terms and Conditions, Terms and Services, and Policies; To adhere to principles like diversity, equality and inclusivity, but this is far from it.

This is an instant hate vendetta.

February 28, 2026
Unprompted review
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Rated 2 out of 5 stars

Accused of cheating by this app.

I was enjoying this app up until today. I had done 51 surveys and the daily polls and made £19.41 over my time on the app.
I’ve been accused of cheating by Eureka following a “too many surveys of yours have been returned by clients” message and a threat of account restriction.
No worried there, I’ve deleted this app now as Ive been honest in all my responses to surveys and I will not be accused and have no option to reply to such accusations by an app that now has my data. I cannot be bothered to waste my time on an app that makes petty accusations to people with less than £20 earnings.

Avoid.

March 3, 2026
Unprompted review
Rated 1 out of 5 stars

I have a problem with them asking for…

I have a problem with them asking for my photo and a photo of my government issued ID to cash out. No other app that I have ever used asked for anything like that. I felt like I was being set up for identity theft. Just didn't feel comfortable so I am not cashing out.

February 23, 2026
Unprompted review
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Rated 1 out of 5 stars

Eureka hides behind a friendly…

Eureka hides behind a friendly interface to mask what is essentially modern-day digital sharecropping. They are selling your data to major corporations for top dollar while robbing you of your time and effort. When you contact support, you’re met with a generic "we can't verify your completion" script The Verdict: Eureka Surveys is a bottom-tier scam. They rely on "technical difficulties" to avoid paying their users, effectively stealing hours of labor from people who are just trying to make a few extra bucks. Delete this app and don't give them a second of your time.

February 22, 2026
Unprompted review
Rated 3 out of 5 stars

Eureka is real and legit but u do have…

Eureka is real and legit but u do have a problem with them doing as they advertised and marketed...they say give referrals but the referrals I gave them.i never go rewarded for them and it was two persons..I have email.them several times and they never answered what I questioned and its been over a month...besides completing surveys and being screeed out after a long time...i have mixed emotions about eureka they need to straighten out some.of their mishaps tbat why I review them 3 star

February 22, 2026
Unprompted review
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Rated 5 out of 5 stars

Best survey site I’ve found

I have been on Eureka for a few weeks and have found it excellent. There are many varied surveys, videos to watch, games and even very short tasks for a few pence.
I can easily make £4 a day which although not a fortune it helps. The rewards are paid instantly, unlike some survey sites.
I recommend giving it a try.

February 21, 2026
Unprompted review
Rated 1 out of 5 stars

No customer service

This company has no customer service i made my first £4 and cashed out no problem was there in 4 hours so I spent over £20 doing an offer and made £40 cashed out was told 1-2 days and nothing been emailing support for almost 2 weeks and not had a single reply apart from the same automated ai email dont waste your time should of checked here for review as Google play shows like 4.7 star complete scam company

February 11, 2026
Unprompted review

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