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Review summary

Created with AI, based on recent reviews

Looking at 160 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient delivery service, highlighting timely arrivals and careful handling of items. Many appreciate the staff's professionalism, helpfulness, and polite demeanor, often going the extra mile to ensure satisfaction. The overall service is frequently described as excellent, with consumers noting the clear communication and competitive pricing for their products. However, some customers reported issues with delivery drivers, citing instances of rudeness, lack of assistance with heavy items, and unexpected additional charges for upstairs delivery. A few also mentioned difficulties with communication due to language barriers and occasional delays in delivery.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the... See more

Staff

Reviewers frequently mention positive feedback about staff. Customers consistently praise the politeness,... See more

Service

Users describe positive interactions with service, highlighting efficient communication, timely deliveries,... See more

Product

Reviewers highlight positive aspects of product. Customers consistently report that items arrive in perfect... See more

Price

Consumers find price to be positive. Many reviewers highlight the competitive and fair pricing, often noting... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Reliable Service From start to finish, this has been an excellent company to deal with. Accurate quote for the job with no hidden extras. Although I wasn't present for the collection, I understand th... See more

Rated 5 out of 5 stars

The guys arrived exactly as promised. Communication was excellent via email, Shipley app and text message and WhatsApp...all bases were covered ! Item was secured in the lorry that arrived and the... See more

Rated 5 out of 5 stars

I had ordered a mattress that I thought was one of those that arrives rolled up in a box. I wasn't going to be at home when they delivered it, so I left the front porch unlocked, and a message to as... See more

Rated 5 out of 5 stars

A very reliable delivery company that came to collect a piece of furniture that I sold on eBay. The communication from them has been first class & the courier turned up exactly within the 3 hours time... See more


Company details

  1. Courier and Delivery Service

Written by the company

Delivery services with jest of coffee


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

164 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 9% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very professional

Very professional. We were informed by text prior to delivery, unfortunately this date wasn’t convenient so we messaged back asking to change the date, a text followed shortly after offering another date which was perfect. Another message was sent the night before reminding us of our delivery and the time period between which it would arrive. The following day we received yet another message saying they were 17 minutes away, 15 minutes later they were on our doorstep. Very quick and considerate offloading. Absolutely no complaints and would definitely recommend.

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

All good

Arrived on time, driver was helpful, all good, many thanks! :-)

February 14, 2026
Unprompted review
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Rated 5 out of 5 stars

These guys were so good

These guys were so good - Friday afternoon, raining and my lift was out of service! Fortunately, I only live on the first floor, but nevertheless it was hard work and the guys did the job with no complaints. I was extremely grateful.

February 13, 2026
Unprompted review
Rated 5 out of 5 stars

Delivered 2 sofas for me both drivers…

Delivered 2 sofas for me both drivers polite friendly and extremely helpful tried every solution they could to try and fit the sofa through after numerous attempts we came to the conclusion it’s a window job… which wasn’t the guys fault was mine for not measuring they was great sorry didn’t catch there names

February 11, 2026
Unprompted review
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Rated 1 out of 5 stars

Awful experience

Awful experience. Online updates were not working, delivery time between 6pm - 9pm, eventually arrived at 9.45pm.

Delivery was to a first floor flat, I was told by the completely unbothered delivery men that upstairs delivery would cost more, but delivery had been organised by the company I purchased with and was not under my control. The two men said nothing just fled and left me with two sofas, an armchair and footstool in the shared entryway of a block of flats at 10 at night.

I had to ask a visiting family member for help and it took over an hour to get them upstairs, it was gone 11pm by the time we had it sorted.

I cannot recommend this service under any circumstances. The delivery men were extremely uncaring and unconcerned about the predicament they left me in.

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Brilliant courier service

Great communication from the driver and was a delight to deal with them. Followed instructions and really has restored my faith in couriers after a few bad experiences. Would highly recommend this company.

February 9, 2026
Unprompted review
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Rated 5 out of 5 stars

Not stopped by the weather!

Although the seller didn't give me the correct information, the bed was dismantled in Essex and driven by the guys to Bournemouth. They delivered to the ground floor and left to head to Birmingham. Not ideal but we coped. Can only thank them for just getting bed here.

February 5, 2026
Unprompted review
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Rated 5 out of 5 stars

Would recommend them to others

They kept me up to date when picking my item up and delivering it to me. They let me know approximate time for delivery. They were polite and friendly and definitely value for money. My item was delivered in good order. I would definitely recommend them to others

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

From start to finish these were…

From start to finish these were unbelievable. As a frugal (tight arse) Yorkshireman. I asked these to pick up a mahoosive tent from Cornwall and deliver it to South Yorkshire. Not only were they most competitive in price (cheapest)but we're also the quickest. They kept me informed all the way from pick up to drop off. Top top quality service. Would highly recommend

January 31, 2026
Unprompted review

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