Executive Home Delivery Reviews 

756
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 328 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the delivery service for its professionalism, efficiency, and punctuality, often receiving calls before arrival. People appreciate the helpful and polite staff who go above and beyond by assembling items, placing them in desired locations, and removing all packaging. The overall service is frequently described as excellent, making the entire process smooth and hassle-free. Many consumers also highlight the quality of the products received, often noting their solid construction and perfect condition upon arrival. Reviewers consistently express high satisfaction, indicating a strong recommendation for the company's reliable and customer-focused approach.

What people talk about most

Delivery service

People report positive experiences with delivery service, highlighting excellent communication and timely... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their politeness, friendliness, and... See more

Service

Consumers find service to be positive, with many reviewers describing it as brilliant, efficient, and... See more

Product

Clients share positive opinions on product, with many reviewers expressing delight with their purchases, such... See more

Customer communications

Users describe positive interactions with contact, highlighting excellent communication throughout the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Absolutely topper of delivery guys. So professional, and respectful. Great communication phoned to let me know they were 15 mins away. Took our new really heavy bed settee to upstairs livingroom, and... See more

Rated 5 out of 5 stars

Brilliant service from two polite efficient men, very refreshing when you live on the West Coast and items regularly arrive damaged with one driver. If only EHD could be used for everything

Rated 5 out of 5 stars

Delivered on the day and within the time frame that had been arranged. Courteous friendly drivers delivered my order, unwrapped sofas and took away all wrapping etc afterwards. After being let down tw... See more

Rated 5 out of 5 stars

Absolutely faultless. On time efficient delivery. Delivery drivers were very polite and overall very professional and very helpful as they placed the armchair in situ and removed all packaging and t... See more


Company details

  1. Delivery Service
  2. Logistics Service

Written by the company

Scotland's premier home & retail furniture delivery partner


Contact info

4.9

Excellent

TrustScore 5 out of 5

756 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 83% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(756)

310 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very well organised delivery and…

Very well organised delivery and communication in advance of it.
In my case delivery nearly failed because neither my phone nor the intercom at the building entrance were working properly at the time so that the team got the wrong impression that I was not at home and sent a failure message. I phoned the office to explain the situation. The delivery team came back to my house very soon and as they were real professionals, worked very fast, friendly and efficiently.

February 20, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

Lazy Service

The delivery men told us that our bed wouldn’t fit up the stairs and that wasn’t their job anyway so just left it on the middle of our downstairs hall. It’s a two person job and I am 8 months pregnant. We called them immediately upon checking our email which told us they were supposed to deliver to our chosen room. They didn’t come back.
Although a little fiddly, my husband got help from brother in law and they were able to get it upstairs.
Definitely would never use this company again.

February 20, 2026
Unprompted review
Executive Home Delivery logo

Reply from Executive Home Delivery

Hi Emma,

We’re sorry to hear you’re unhappy with your delivery experience.

Our crew felt the bed was too large to safely manoeuvre up the stairs without risking damage to the item or your property which we would have been liable for. The gentleman who accepted the delivery agreed to have the items left in the hallway and confirmed he would arrange help to move it upstairs.

We’re sorry if this wasn’t clearly communicated afterwards and understand how frustrating this must have felt. We’re pleased to hear it was successfully moved in the end, and we appreciate your feedback.

Advertisement
Rated 5 out of 5 stars

The team did an amazing job

The team did an amazing job. I was most impressed at the extra efforts they took to keep our carpets and space clean - it had been a very wet day, and they kept it impeccable. Super nice guys as well!

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from the Executive Home Delivery team.

Excellent service from Executive Home Delivery. Good communication throughout the process, keeping me up to date on progress all the time.
My 2 hour delivery slot was given as between 14:32 and 16:32 and the goods arrived at 15:16 - well done lads! The 30 minute warning before they arrived was much appreciated, giving me time to 'clear the decks' ahead of their arrival. They were friendly, efficient and courteous, unpacking and checking over the goods meticulously, placing it where my wife indicated and they took away the packaging without having to be asked to do so.
All in all a very pleasant experience throughout; thank you for an exemplary service. We would have no hesitation in recommending this company and would certainly use them again if needed.
Ian Noble

February 16, 2026
Unprompted review
Rated 5 out of 5 stars

To be perfectly honest

To be perfectly honest, the list would be shorter or non existent if I was to write down what went wrong.
The answer is: Nothing at all…. The guys were perfect.👌

February 16, 2026
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Quick and efficient

Service was very good, very quick and efficient. Very friendly as well and polite. The guys rang before arriving and assembled my dining table and chairs. Very satisfied!

February 10, 2026
Unprompted review
Rated 5 out of 5 stars

Cozmo sofa delivery

The 2 delivery men arrived and put the sofa together. Wasn’t expecting this but seemingly had gold delivery. Really pleasant and helpful also took all rubbish away.
Great service thank you 🙏🏻

February 9, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Jim and Garry absolute stars 🌟

Jim and Garry were absolutely fantastic. Friendly, helpful and efficient. They communicated in advance of their arrival and helped me move my other sofas which hadn’t been collected ( but should have been). This was not their responsibility and I was stressing about this so much but they took it all in their stride. They are an asset to your company. Thank you !

February 5, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look