My items arrived in a timely manner and the products were well sealed with no damage. Each item presented a wonderful experience of flavor to all of my family members.
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I just wanted snacks and soda.
To see what some unique snacks would taste like, I ordered a subscription box full of all kinds of unique snacks. Most were really good; there were a few unusual or different tasting snacks that didn'... See more
What made my experience great was the expected delivery time process. The products was delivered right on time. What the company is doing great is producing good tasting snacks.
Company replied
Company details
- #19 of 23 best companies in Online Food Ordering Service
Written by the company
At Exotic Snacks Company, we are passionate about bringing you the best selection of exotic snacks from around the world. As a trusted provider of unique and hard-to-find snacks, we strive to deliver an exceptional snacking experience to our valued customers. With our extensive range of products, you can explore flavors and tastes that are not commonly found in your local stores. We carefully curate our collection, ensuring that each snack meets our high standards of quality, flavor, and authenticity. Customer satisfaction is at the heart of our business. We take pride in providing excellent customer service and fast shipping, ensuring that your orders are delivered promptly and in perfect condition. We believe that snacking should be a joyous experience, and we are committed to making your snacking journey exciting and delightful. Whether you're looking to discover new flavors, satisfy your cravings, or share unique snacks with friends and family, we've got you covered. Join us on this delicious adventure and experience the world of exotic snacks like never before. Thank you for choosing Exotic Snacks Company. We appreciate your trust and look forward to serving you with exceptional snacks and outstanding service.
Contact info
United States
- exoticsnacks.com
4.0
Great
396 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 28% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
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The delivery was considerably quick
The delivery was considerably quick. I've been searching for wasabi flavored chips for a long time, was very happy to receive this product.
December 30, 2024
Reply from Exoticsnacks
Thank you for your wonderful review! We’re thrilled you finally found the wasabi-flavored chips you’ve been searching for and that they arrived quickly. Enjoy the bold, spicy crunch, and we look forward to your next order!
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Everything we ordered was great!
Everything we ordered was great and came faster than we thought it was going to. The only thing was I wish there were more options available on the website.
December 30, 2024
Reply from Exoticsnacks
Thank you for your great review! We’re glad to hear your order arrived faster than expected and that you enjoyed everything. We appreciate your feedback about having more options—our team is always working on adding new and exciting snacks, so stay tuned for more delicious choices soon!
Reply from Exoticsnacks
Thank you for your awesome review! We’re thrilled to hear you were happy with the quick shipping and great packaging. We look forward to sending you more delicious snacks soon!
I've had and liked the product before
I've had and liked the product before. My rating is due to the shipping speed. It arrived alot earlier than expected, allowing me to take the items on a road trip. :)
November 26, 2024
Reply from Exoticsnacks
Thank you for your review. We’re glad to hear that your order arrived earlier than expected, just in time for your road trip. We appreciate your support and hope you enjoyed the snacks on your trip.
2 out of 3 Items
Everything I received was great! Just wish I could have had a chance to replace the item that was out of stock rather than automatically refunding the difference when shipped. I would have much preferred to replace an item rather than reorder. 2 items received are fantastic!
November 26, 2024
Reply from Exoticsnacks
Thank you for your feedback! We apologize for not reaching out regarding the out-of-stock item. In this case, we processed a refund to ensure your package was shipped promptly and arrived within the estimated delivery date. We truly appreciate your understanding and are glad to hear you enjoyed the items you received!
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The product was processed and delivered…
The product was processed and delivered quickly, which I really appreciated the most. The snacks packing was in good quality, and overall an enjoyable experience for the holidays. Thank you so much
November 26, 2024
Reply from Exoticsnacks
Thank you for your thoughtful review. We’re delighted to hear that your order was processed and delivered quickly and that you enjoyed the quality of the snack packaging. We’re glad we could be part of your holiday experience, and we appreciate your support!
The banana milk was my most favorite…
The banana milk was my most favorite drink of all time.
November 24, 2024
Reply from Exoticsnacks
Thank you for your review! We’re thrilled to hear that you loved the banana milk—it’s definitely a fan favorite. We’re glad we could deliver one of your favorites, and we hope to serve you again soon!
Products was great
November 1, 2024
Reply from Exoticsnacks
Thank you for your review! We’re glad you enjoyed the products and hope to have you order from us again soon.
Reply from Exoticsnacks
Thank you for your review! We’re glad to hear everything went well with your order. We look forward to serving you again soon!
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Got my box on time and everything was…
Got my box on time and everything was there, would recommend this place and will be getting more boxes in the future!
November 4, 2024
Reply from Exoticsnacks
Thank you for your review! We’re thrilled to hear your box arrived on time and had everything you expected. We appreciate your recommendation and look forward to sending you more boxes in the future!
Great service
Everything mostly was good, and shipping as well however i was sent the wrong product i had ordered and has reached out to their customer service team however i have yet to receive a response. *update on my review, they have reached and amended the issue on the error for my order the service for this has been excellent and handling the process
October 27, 2024
Reply from Exoticsnacks
Thank you for updating your review! We sincerely apologize for the initial mix-up with your order, but we’re glad to hear that our team was able to resolve the issue to your satisfaction. Your feedback means a lot, and we appreciate the opportunity to make things right. We look forward to serving you again soon!
TERRIBLE EXPERIENCE
First off I paid for the biggest box you can get and got 9 different things. 2 of which was a small piece of candy. 2 of the bags were seafood flavor when one of the things I asked for was no fish/ seafood related snacks. So the obviously don't care what they put inside. I have reached out to customer support on 3 different occasions for information on how to cancel my subscription and still no response haha, so be prepared to contact your bank and cancel. If I could give zero stars I would. Biggest waste of money. This company is a joke
October 24, 2024
Unprompted review
Reply from Exoticsnacks
We appreciate your feedback, but we were unable to verify the information in your review against any order placed on our website. We have reached out to request additional details, as we do not have a subscription service and are concerned this review may be confused with another company. Furthermore, this review is not a verified Trustpilot review. We take all customer feedback seriously and are committed to addressing any genuine concerns. If you have any specific issues with your order, please contact us directly at info@exoticsnacks.com, and we will do our best to assist you. Thank you for your understanding.
Chips were great
Chips were great, shipping was so/so and only problem was that the 4 cans of chips I ordered were crushed. I order on Amazon and don’t have that problem. 🤔 better space gobblers in the packaging maybe.
July 25, 2024
Reply from Exoticsnacks
Thank you for your feedback! We’re glad to hear you enjoyed the chips, but we’re sorry to learn that the cans arrived crushed. We understand how important proper packaging is for fragile items. Your suggestion for better space management in the packaging is appreciated, and we’ll definitely look into it to prevent this from happening in the future. If you have any further concerns or need assistance, please feel free to reach out. We appreciate your support and hope to serve you better next time!
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Shipping was fast and the red Bull from…
Shipping was fast and the red Bull from Thailand was really good!
October 2, 2024
Reply from Exoticsnacks
Thank you for the fantastic review! We’re thrilled to hear that your order arrived quickly and that you enjoyed the Thai Red Bull. If you have any other favorites you’d like to try or need assistance, feel free to reach out. We look forward to serving you again soon!
Reply from Exoticsnacks
Thank you for the sizzling review! 🔥 We’re so glad you loved your order! If our snacks were any hotter, we’d have to hire a fire marshal to keep things safe! 🚒😂 Just remember, if you start seeing flames, it’s just your taste buds partying! 🎆 Keep the snack attacks coming, and we’ll keep the fire extinguisher handy! 🧯😄
Says item in stock refunded after shipped and only sent certain items
Ordered from them for 2 specific drinks it’s says was in stock added a couple extra items just because when they go to send me my order the 2 items I wanted they refund me and tell me out of stock and don’t offer to cancel the order or replace
September 29, 2024
Reply from Exoticsnacks
We’re sorry to hear about your experience and apologize for the oversight regarding your order. The refund was issued for the items that were out of stock due to a stock keeping error, and we understand how frustrating this situation can be. We regret that we didn’t contact you prior to making adjustments on our end, and we appreciate your feedback as it helps us improve our processes. If you have any further questions or concerns, please feel free to reach out to us at info@exoticsnacks.com. We hope to provide you with a better experience in the future.
Reply from Exoticsnacks
Hello Joel, we’re sorry to hear that you’re dissatisfied. We want to ensure your concerns are addressed, but we haven’t received any email information from you regarding your order. Previously, we communicated with you about address updates and followed the instructions you provided. While we appreciate feedback, advising others not to purchase from us without a valid reason may not reflect the full picture. We encourage you and others to review our overall feedback and service standards. Please reach out to us directly at info@exoticsnacks.com so we can work towards a resolution. Your satisfaction is important to us, and we appreciate the opportunity to address your concerns.
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Latiao
Tbh from the time I bought it to the time I got it was pretty good, idk if its cause I only got 1 to 2 items but shipping was good, also relatively cheap but I will be buy from them again
September 27, 2024
Reply from Exoticsnacks
Thank you for your feedback! We’re glad to hear that you had a positive experience with the shipping time and found our prices reasonable. We appreciate your support and look forward to serving you again in the future! If you have any questions or need assistance with your next order, feel free to reach out.
Fast shipping of exact order no hassle
Fast shipping of exact order no hassle. They didn't like the snacks but they are so happy to have tried them and they were exactly what was expected.
September 19, 2024
Reply from Exoticsnacks
Thank you for your review! We’re thrilled to hear that your order arrived quickly and exactly as expected. While it’s understandable that not every snack will be a favorite, we’re glad you had the opportunity to try something new. Your feedback is valuable to us, and we appreciate your support. If you ever want to explore more snacks in the future, we’re here to help!
My boyfriend loved this as a gift
My boyfriend loved this as a gift. He enjoyed figuring out what each item was and loved the flavors. The box came quick and packaged with many snacks and a drink.
September 19, 2024
Reply from Exoticsnacks
Thank you for your wonderful feedback! We’re thrilled to hear that your boyfriend loved the gift and enjoyed exploring the different flavors. It’s great to know that the box arrived quickly and was well-packaged with a variety of snacks and a drink. If you ever need more gift ideas or have any questions, feel free to reach out. We look forward to serving you again!
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