Expert Telecom 

I was promised to have Internet when I moved into my new home instead I had to wait until the 12th January. Also I was promised I would be called back with updates on the progress of being connect it did not happen I am not a very happy customer.

I phoned Expert Telcom because I needed to change my email address. Liana answered within 3 rings. She was friendly, helpful and efficient. Obviously enjoys her job, and customer satisfaction is top priority.
Thank you Liana for sorting out the problem smoothly and effortlessly.

Daisy answered my call and was very professional and clear with the answers to my questions. Daisy helped me sort out a better deal too which I was grateful for.

My query and concerns regarding my broadband upgrade were dealt with efficiently and in the friendly manner I have come to expect from the Expert Telecom team.

I can't comment as the problem has not yet been rectified.

I rang this morning as my internet has been playing up the last couple of days and I spoke to Liana and she was very helpful and sort it out straight away can’t thank her enough

I spoke to Liana over an issue with my dad's phone bills. She was most helpful and resolved the issue very quickly. I was most impressed with her attitude and her ability to deal with the issues at hand.

My advisor was soo pleasent amd sorted my query out quickly

My elderly mother has had no landline for 12 days, been reported 3 times and still nothing!! Also this company sold her a package as £11.50 per month but her bills range from £40 to £60 and nobody at the company can say why. Very very unhelpful!

1. I was cold-called by ET, saying they were a new retail branch of Openreach, and could offer much lower fees than BT for the same service.
2. I agreed, but received no written contract.
3. The fees turned out to be much greater than BT's.
4. I complained about the excessive fees. Only once were they reduced.
5. After 4 months I made a formal complaint to ET and transferred back to BT.
6. The formal complaint miraculously resulted in the complaints manager finding that I had been seriously overcharged. He offered a large refund but they wanted to charge £299 early termination fee.
7. I threatened to complain to Ofcom and they agreed to reduce the early termination fee to £199.
8. I held out, and eventually they reduced that to £69, which I reluctantly agreed to pay.

Clearly ET do want want to be reported to Ofcom. They seem to have very few employees, many of whom also work for Transparent Telecom. I doubt very much if they are part of Openreach. A lot of the five star reviews here appear to be suspicious: I can't believe that so many genuine customers are pleased with their service. But you can make up your own mind.
(The good news: on returning to BT my charges are less than they were before!)

Sophie was very helpful, the overpayment on my account has been corrected in this months payment and hopefully next month.

It’s getting ridiculous now I’m so sick of these constant emails about expert telecom I hate them they are becoming a nuisance I don’t care about expert telecom so make this the last time I receive an email please basically leave me alone.

Ashley dealt with my recent bill enquiry promptly, courteously and clearly. Thank you.

We leftt ages ago because it was appalling

Amy was very polite, understanding, and very helpful a credit to your team wasted no time getting back to me and resolved my enquiry, first class service.

My phone call was handled very well & all my questions were answered quickly.

Liana was very pleasant and helpful on the phone.She dealt with my query quickly and politely.

I’m still waiting for a call back from November after your were going to review my bill…. Again! Not the review you wanted but the only one your getting at this time. My biggest mistake was signing up with expert telecom!

I contacted Expert Telecom spoke with LAINE she confirmed that she would ensure my complaint was escalated tothe accounts department. lt was thankfully sorted. Thank you Laine