Expert Telecom 

Sophie was very good and soon sorted out the problem on my phone line. Open Reach eventually turned up and fixed the problem. So thanks to all concerned.

Is it Expert Telecom or is it Premier Talk????, either way it's another load of bad service. Due to this migration thing they have going on I've had no internet for 3 days! Great when you're working from home and now having to drive to the office. No communication from the company and when I call them they repeatedly blame Open Reach, even though on Open Reach helpline there is no fault or on-going issues in my area.
No one ever rings me back when they say they will but I'll probably be bombarded with requests to leave an excellent review. Well here it is! When I queried how long I was stuck in a contract with them, as I would like to leave asap, they told me not to do that as the swap over would mean I would be without any service for 10 days.
I'm beginning to think I'll take that risk as how much longer would it be than the service I'm not getting currently. Nothing but bad service and almost every month some discrepancy on my bill resulting in me spending my time trying to rectify it only for the same problems to occur the following month. Wish I had never left BT.

Friendly and efficient help

Extremely helpful, what more do need these days.
Thanyou Tamzin

Tamarin was very understanding of my problem and helped me she was very polite and patient

Awfull!!! Girls on customer service are always polite, but all our bills have been huge, they keep telling me the next one will be better, my last bill was £185, supposed to be £13, then £22 then £27, not £185, so have left I feel they just take our money and I feel this has broken their original contract. Now they want £199 for leaving.
Please be carful

As i have had no notice of this change of company to Premier Talk i was completely confused as to what has happened, It seems i should have had a letter from premier talk to explain but i didn’t .
But having spoke to Ellie she has explained it very well to me .

Thank you Ellie

We have had numerous problems since changing our Broadband from BT to yourselves, to the point that we regret this decision on the basis that despite being led to believe it would be cheaper for us to switch it is in fact more expensive. I have spent a lot of time speaking to a number of your CSA's to resolve our problems and they have all provided good customer service. Ellie today was exceptionally helpful, very attentive and nothing was too much trouble for her, she addressed my queries efficiently and resolved them to my satisfaction.

Please tell me what the changes are? Re take overs etc.

DO NOT USE THIS COMPANY! I signed up to them for cheaper bills. In three months I have paid them over £300. After phone calls they promised cheaper bill. They also told me I can see break down of cost in my bill. I HAVE NOT RECEIVED A BILL. I have not signed up to a direct debit.
Waiting for a call back from a manager.
It will be cheaper to pay the cancellation fee than continue with this company.

Had to contact expert with a billing and internet problem Tazmin handled my billing problem quickly and past on my internet problem to the tech department

Sophie answered my query quickly and efficiently, and also sorted the error by the days end.

Liana was helpful, friendly and easy to speak to.

Tamsin answered my query straightaway about Premier Talk acquiring telephone line. It would have been better if I had been sent a letter detailing exactly what was happening. The letter from Premier Talk was quite disturbing as no prior notification from Expect Telecoms.

Sophie dealt with my query in a professional and friendly manner.look forward to dealing with Sophie in the futureMany thanks Geoff

I was glad to get my query resolved with the help of Tamzin on 25/9 but it sounds of been sorted ladt month

As previously was not happy with the amount passed on to me for transferring to you but hopefully if the cost drops I would like to review the services due to extra charges

She was very good at her work and plight and effectively she is management surfisant . And the only two reasons why I am leaving is I can't afford the year land line amount and the monthly amount .and I only use it for extra data for my phone .
Yours sincerely Mr MALCOLM Cooper

Tamzin was very helpful, friendly and found a solution to my query promptly and very professionally.