Eye Drop Shop Reviews 

171
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 107 reviews, reviewers overwhelmingly had a great experience with this company. Customers deeply appreciate the exceptionally wide selection of wonderful eye care products and find the online shop very straightforward to navigate and order from. People frequently praise the remarkably fast delivery service, noting that packages consistently arrive right on time, accompanied by very helpful tracking updates. Some reviewers were not happy with having to pay extra for shipping costs or facing surprisingly high prices on specific items. A few other customers also noted occasional frustrating issues with external delivery carriers or receiving completely incorrect products in their home shipments.

What people talk about most

Product

Clients share positive opinions on product quality, highlighting that items work very well and offer great... See more

Delivery service

People report positive experiences with delivery service, highlighting prompt arrivals and great prices.... See more

Order

Reviewers mention positive feedback about order processes, highlighting fast shipping and helpful tracking... See more

Price

Users describe satisfaction with price, highlighting great sales, competitive pricing, and costs that compare... See more

Service

Customers consistently note positive experiences with service, highlighting fast and efficient support.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Very good customer service. Fast shipping. I was excited to order a mascara for dry eyes even though it was very expensive. Unfortunately, the mascara flaked all under my eyes at the end of the day.... See more

Rated 5 out of 5 stars

Very impressed with the speed of delivery! I placed my order in the evening, and received the package 3 days later. Was also happy to see that the price was slightly cheaper than my local Optometrist'... See more

Rated 5 out of 5 stars

It’s a very positive experience dealing with you. Parcel comes on time perfectly wrapped. Thank you very much. Have a great day. Micheline Belley

Rated 5 out of 5 stars

Love the DE3 Omegas for my dry eyes. No bad burps after taking and a noticeable difference in the eyes. I gave these up in favour of buying a Canadian-made but I’m back. I can’t find any Canadian-made... See more


Company details

  1. Health and Beauty Shop

Written by the company

Shop from 300+ doctor-approved, premium eye care, eye safe supplements & clean cosmetics. We carry the best premium quality eye care products in the industry, trusted by both top eye care professionals and dry eye sufferers across Canada. Plus we ship out your orders super fast -- within 24h. When you want quality and convenience, choose the Canadian eye care company your eyes can count on: Eye Drop Shop.


Contact info

4.8

Excellent

TrustScore 5 out of 5

171 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 60% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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4.8

All reviews

(171)

156 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Great products

Website was easy to navigate, I could find my products, and the order was accurate when it arrived. Good quality products.

August 31, 2026
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Rated 5 out of 5 stars

Exceptional delivery service

I was very pleased with the fast and efficient shipping and delivery. I would have received my order a day earlier had it not been for a holiday weekend. I will continue to support this Canadian company.

August 31, 2026
Rated 5 out of 5 stars

Many products to choose from with…

Many products to choose from with detailed descriptions that help decision making. Products have expiry dates listed. Customer service was great: my queries were responded to in a timely manner and shipping of the products was quick.

September 1, 2026
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Rated 5 out of 5 stars

Very good customer service

Very good customer service. Fast shipping. I was excited to order a mascara for dry eyes even though it was very expensive. Unfortunately, the mascara flaked all under my eyes at the end of the day. It looked awful. I wanted to send it back but the company resolved it by giving me a refund minus shipping costs.

September 1, 2026
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Rated 5 out of 5 stars

Excellent Customer Service

I appreciate the detailed and timely communication I received after placing my order. The order was delivered on time supported by a tracking link.
I was also impressed by a follow-up note ensuring that the order was received in good order.
Thank you!

September 3, 2026
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