Formula One Autocentres Reviews 42,934

Got quoted a price in March for front suspension. A few weeks later I got quoted a price for the same, which was slightly cheaper, the manager said prices varied all the time. I then rang and confirmed the price with the manager a few days before dropping my car off with them. Despite feeling something was quite off with the manager on the phone (unpleasant and not very polite or customer focused), I decided to get the work done there due to location convenience. When I came to pay the price had gone back up to the earlier outdated quote, subsequent quotes had been deleted. The manager argued its there on the screen, the price was the price, then lied to my face about me confirming the price a few days prior (and a couple of weeks prior to that), saying I had just asked if it was the same price and that he took the call. He had also changed my name from Mr to Miss, as though a juvenille joke to amuse his self. I lost the will to argue any more as the guy was clearly an arrogant, angry, dishonest and totally unprofessional person that I wasn't going to get anywhere with. I told him that I was going to just pay and leave. I will never go there again and will advise my work colleagues the same, as he hasn't acted with any integrity whatsoever. This place doesn't deserve my hard earned cash. I don't deserve to be treat like that by a so called manager.

I've been using these guys since my BMW needed its first MOT in 2021. I've been failed on tyres twice. Not for bad things but for small but relevant defects.
Their examiner is top-notch and the reason I consistently return is because he is meticulous in his examination.
I do not want a check that is less than that.
Further, the staff are welcoming as are the premises.
God willing, I'll be back next year.

really clear information, great choice and appointment availability

Easy to use ..
and Tonbridge staff very vfriendly and helpful

12:00 appointment for 4 replacement tyres, it's now 15:00 and I'm still waiting....

Quick and easy to book and pre-pay.

website was easy to navigate even for a retired person like myself
Also the tyre price was good

On Line booking was very simple.

Easy to navigate. Clear pricing. Easy to book and pay.

DO NOT GO HERE
My partner took her car here to get the brake pads changed. Dropped off early afternoon and was told we would receive a call when done. Early evening comes around and no call! They had closed and didnt even tell us they were keeping the car overnight. When we went down to check, the car was left outside in the car park UNLOCKED! Bare in mind this was a Mercedes. Next day get a call to say its all done. Went to collect and paid. As i drove off a brake warning light came on, returned and they said oh we didnt do the work, your calliper is broken (why did they charge me for the work then??) and said they would fix it and only charge labor costs. I did not trust this, i asked if my car was safe to drive to a different garage and they said yes. Took it somewhere else and they said the car was NOT safe to drive at all! And to make matters worse, a screwdriver had been taken to my calliper in order to remove it, which broke it! Escalated this to area manager who found every excuse to not deal with it every time we called. Was assured it was in hand and he would look at CCTV, then never heard anything again!!!!!!!!!!!!

Went to the Bolton branch for a puncture repair. Excellent service from Carl, despite the branch being very busy and it being a relatively low value transaction. Highly recommended.

Good and reasonably easy. However I could not advise you as to whether it was the front or rear tyres I need to be changed. No doubt I will get the opportunity to tell them staff when I arrive for my booked appointment.

So easy no hanging on or waiting. The only thing I wasn’t sure about were the extras as not sure what my car needs. But everything was clear.

Easy to navigate and find required services/product. Good choice of tyres accross price rabges and straight forward to book.

Easy to search for tyres but would have preferred more choice initially rather than just the recommended tyre

Thanks Formula One for great service yesterday - you sourced the tyres I needed and fitted them same day in record time. Chris and the rest of the team were fantastic and also diagnosed and fixed an issue that was potentially dangerous on the car. The price of the tyres was better than anywhere else which was an added bonus - I never go anywhere else with my vehicles.

Excellent the website work and it was so easy