Food tastes good. Portions are pretty good. Variety is great. I would prefer less plastic in packaging, but on the other hand, the same can be said for most things I buy from the grocery store (so... See more
Company replied
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I find the meals are more affordable overall than nearly every other meal service I looked into, and the food is really good! Any minor issues that have come up were resolved quickly and easily by sta... See more
Company replied
So far we love the system. The food is easy to prepare and tastes fresh! The veggies and pasta aren't soggy when we warm the up- thats a big deal. The food tastes like it was freshly prepared in o... See more
Company replied
The food selection is really good. Portion control is good, and the macros for the various diet plans is good. Delivery to commercial office buildings is a bit of a problem. Would happen too late in t... See more
Company replied
Company details
Written by the company
Healthy Eating, Made Easy. Fresh, Ready-Made Meals Delivered to Your Doorstep! Factor takes the stress out of healthy living. We provide fresh, ready-prepared meals that support even the busiest of lifestyles! We shop, prep, cook, and deliver to your door for you so you can experience the benefits of clean eating without the hassle. When you are fit, you look great, feel amazing and have the energy and focus you need. As an added bonus, our team of dietitians is always available for extra accountability to help you crush your goals with our nutrition coaching programs!
Contact info
N/A, M5V 2J3, Toronto, Canada
- 1 807 790 2770
- hello@factormeals.ca
- factormeals.ca
3.8
Great
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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I came across your product and idea…
I came across your product and idea before and was hesitant on joining, but when a friend of mine was onto you guys and sent me one of his one week sample , that was it! For just me, it was perfect solution, one fork to wash instead a cook ware set, and throwing out bad food and so many more reasons it makes more sense to join then not! First order was delivered on time and notified when it arrived! Perfect, packed on ice, awesome! And taste of it solid! Not frozen and vegetables and so many other options of ranges of food and spice and options, incredible! Thank you very much for the great product, great marketing, and your time; and many more dinners to come instead in the future !
July 22, 2026
Unprompted review
Reply from Factor Meals Canada
We love to hear this! So happy you are enjoying the Factor experience!
Prompt delivery and delicious meals
July 21, 2026
Unprompted review
Reply from Factor Meals Canada
We're here to take the stress out of cooking! So happy you're loving Factor!
Meals were delicious!
Meals were delicious!! Thank you for these quality meals!!🌷
July 22, 2026
Unprompted review
Reply from Factor Meals Canada
We're so happy to hear this! Thanks for sharing your Factor experience!
Love the food
Love the food. Sometimes too much pepper. Would love to see meals with really low sodium content.
July 22, 2026
Unprompted review
Reply from Factor Meals Canada
Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review.
Delivery is unreliable in general
Delivery is unreliable in general. On multiple occasions, Factor has cancelled my delivery and I've had to follow up to ensure refunds that should be automatic.
June 20, 2026
Unprompted review
Reply from Factor Meals Canada
Thank you for taking the time to share your review. We completely understand your frustration and are sorry to hear that you have deactivated the service. Your feedback will be shared with our team as we work to improve our service.
Fresh and delicious
June 22, 2026
Unprompted review
Reply from Factor Meals Canada
We're so happy to hear this! Thanks for sharing your Factor experience!
Scam company
Scam company. Using stolen cards and wont give out info on the loser that used my card. Never trust a company that supports fraud and theft.
July 21, 2026
Unprompted review
Reply from Factor Meals Canada
We're sorry to hear about your experience and appreciate you bringing it to our attention. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.
I went for Keto
I went for Keto. There has to be something besides dried up chicken breast or chicken pieces. I hate chicken breast and keep getting stuck with that as the only choice. The meals have NO FLAVOUR. Its as if there are no spices on the planet to cook with. Very disappointing.
July 1, 2026
Unprompted review
Reply from Factor Meals Canada
Thanks for the review! At this time, we only have one menu available. We don't currently have a separate KETO menu, as we offer a great range of performance nutrition-based meals to choose from each week. These fit many requirements though, and you will be able to find keto, plant-based, as well as many that may fit your needs.
From the menu you can take a look at each meal's ingredients, as well as the nutritional information, to make the most informed decisions on the meals that work best for your dietary needs. Simply click on the meals to see this!
We appreciate your feedback and we'll make sure to pass it along to our Culinary team for their review.
Meals weren't good at all
Meals weren't good at all
I canceled my last 6 mesl order online
But they charged me and sent them anyway, I threw up on 3 of the meals I ate, food was not fresh at all
Disgusting, and expensive!!!
July 20, 2026
Unprompted review
Reply from Factor Meals Canada
Thanks for the review! We're so sorry to hear that you received unwanted charges! Please note that we are a weekly, subscription-based, meal delivery service. All orders automatically process just after our cutoff time of 11:59 pm PST on Wednesdays each week, and you always have until this cutoff to make changes to your orders. If meal selections are not made, we will send you a chef selection of our most popular meals available based on any meal preferences indicated on your account.
We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.
Do not appreciate the fact that you…
Do not appreciate the fact that you automatically want to ship every week. I hate your marketing strategy. It’s unethical
July 20, 2026
Unprompted review
Reply from Factor Meals Canada
Thanks for the review! Please note that we are a weekly, subscription-based, meal delivery service. All orders automatically process just after our cutoff time of 11:59 pm PST on Wednesdays each week, and you always have until this cutoff to make changes to your orders. If meal selections are not made, we will send you a chef selection of our most popular meals available based on any meal preferences indicated on your account.
very convenient
very convenient. all meals are very good. some restaurant level in quality. All deliveries have been good especially in the hot summer months. The ice is never fully melted when I open the package and everything remains cold.
Potatoes could be cooked a little more as they are still hard after heating.
I wish that I could order just 4 meals per week rather than 6. Currently I order 6 meals every other week. 24 meals a month is too much. 16 meals a month would fit my budget better as well.
July 20, 2026
Unprompted review
Reply from Factor Meals Canada
Thanks for your review! We're delighted to hear that you're enjoying Factor meals!
Thanks for the feedback, we appreciate it and we'll pass it along to our team for their consideration.
I would like you have deliveries on…
I would like you have deliveries on Saturdays.
July 20, 2026
Unprompted review
Reply from Factor Meals Canada
Thanks for your review! Delivery times vary depending on the destination postal code. We'd like to learn more so we can look into this and help make things right. Since we don’t have enough information here to locate your account, our team is reaching out privately to gather more details.
Very convenient and easy to order or…
Very convenient and easy to order or make changes. Delicious food with lots of options that are filling.
July 20, 2026
Unprompted review
Reply from Factor Meals Canada
We're so happy to hear this! Thanks for sharing your Factor experience!
Fresh food
Fresh food, easy delivery good product overall. Sauces are really good !
July 14, 2026
Unprompted review
Reply from Factor Meals Canada
We're so glad to hear you're enjoying the fresh food and convenient delivery! It's wonderful to know our sauces are a hit with you. Thanks for sharing your positive experience!
On time delivery,this is for elderly…
On time delivery,this is for elderly parents to balanced low glycemic meals and to take the workload on us kids down
July 19, 2026
Unprompted review
Reply from Factor Meals Canada
We're so glad our timely delivery and balanced meals are helping your parents and easing your family's workload.
Can only cancel by calling in
Can not cancel subscriptions on the app leading you to have to call into customer service just to cancel
July 18, 2026
Unprompted review
Reply from Factor Meals Canada
Thanks for reaching out to us! Please note that you don't need to call in to cancel your subscription. You can easily do this yourself online by logging into our website and following these quick steps:
Click on your name in the top right corner of the page.
Select Account Settings from the drop-down menu.
Click the Cancel Subscription link and follow the on-screen prompts to turn off your automated deliveries.
We're truly sorry to see you go, but we hope we get the opportunity to cook for you again in the future!
Wish the breakfasts were back in the main meal selection
9 out of 10 times my box will be delivered without issue, but recently I have been informed within 24 hours of delivery that it will be missed. One time the box went to a different house, but it was down the street. There were times in the past that the meals were NOT what I had ordered and substituted with my least favourite option they have which is any random chicken meal where the meat is a thick slab that doesn't cook through properly. Despite that, in general the food tastes far better than what is offered by other meal services I have tried in my area, the textures and spices are good, and I really appreciate their fish and shredded/ground beef options. I wish they had not moved the breakfast meals into the extras section, because that necessitates me selecting other meals that I like less in order to make my minimum number of meals. If I want the breakfasts, which I like having for lunch, I now have to order them as extras which costs more. Its too transparent of a money-making move for me to feel good about the company especially as it was a deliberate and recent change. Four stars for food quality, minus one for too many meals that are slabs of chicken, and moving the breakfasts to the extras section.
July 13, 2026
Unprompted review
Reply from Factor Meals Canada
Thanks for your feedback, and we're sorry to hear about your experience. We appreciate you taking the time to share your review. We’d really like the chance to make things right. We noticed you haven’t been in touch with our customer care team yet, so we’ll be reaching out to you directly to learn more and help resolve the issue.
far better than frozen meals
These are far better than grocery store frozen meals. In the 3 weeks there has only been one meal that was not to my taste. I'm too sick to cook and this has been a great help in getting fibre and vegetables into my diet.
July 17, 2026
Unprompted review
Reply from Factor Meals Canada
Thanks for the review! We're here to take the stress out of cooking! So happy you're loving HelloFresh! 💚
Quality of food is pretty good and…
Quality of food is pretty good and tasty. You should make the writing much bigger on the packages especially the type of meal that is in it.
July 17, 2026
Unprompted review
Reply from Factor Meals Canada
Thanks for the review! We appreciate your feedback and we'll make sure to pass it along to our culinary team for their review.
CANDIDO'S MEALS…
I ENJOY THE VARIETY OF MEALS THAT YOU SEND, VERY NUTRITIONAL
July 16, 2026
Unprompted review
Reply from Factor Meals Canada
We love to hear this! So happy you are enjoying the Factor experience!
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