Famouschairs.com 

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Rated 4 out of 5 stars

Great products and very good customer service. Unfortunately, the products I ordered arrived much later than expected, so this is why I am not inserting 5 stars. I know that this delay was the consequ... See more

Company replied

Rated 5 out of 5 stars

The people at Barcelona Chair Shop know how to run a high-class business, follow up, do anything to satisfy customers, sell quality without compromise, and give only the best at the right and promis... See more

Company replied

Rated 5 out of 5 stars

It's often how the problem is solved , not the problem, by which you're judged. DHL lost my first shipment. The team at BCH were polite, courteous and efficient getting the problem identified an... See more

Company replied

Rated 5 out of 5 stars

Absolutely first class! Have tried numerous replica furniture on-line shops through the years, almost always with ridiculously long delivery times, and non-existent customer service. Barcelonacha... See more

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Rated 5 out of 5 stars

I ordered a Barcelona Chair including…

I ordered a Barcelona Chair including an Ottoman last week and I am more than happy with those two items including the leather quality.

Whenever I need some more I will order here for sure!!!

April 16, 2020
Unprompted review
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Reply from Famouschairs.com

Hi Oliver,

Thank you for giving us a 5 star rating! Great to hear you are satisfied with your Barcelona Chair + Ottoman. Thank you for your trust and we hope you will enjoy your new Barcelona products for many years.

Sincerely yours,
Stefan - Barcelonachairshop.com

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Rated 5 out of 5 stars

Absolutely first class

Absolutely first class!
Have tried numerous replica furniture on-line shops through the years, almost always with ridiculously long delivery times, and non-existent customer service.
Barcelonachairshop.com was absolutely nothing like this!
We ordered two Barcelona chairs in black - received an order confirmation the same day and a "Packed and ready to Ship" e-mail with a T&T number the following day. Less than a week later and we have just unpacked two absolutely beautiful chairs that now have pride of place in our home.
Can highly recommend.

April 8, 2020
Unprompted review
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Reply from Famouschairs.com

Hi AC,

Thank you very much for such a fantastic review! We work really hard to offer the best quality of our products and service to our customers. We hope you will enjoy your new furniture and if you need any other help, please let us know if we can be of any assistance.

Sincerely yours,
Stefan - Barcelonachairshop.com

Rated 5 out of 5 stars

Great all round!

Easy ordering, delivery within three - four days - great product... no more to be said except for Thank you!

March 15, 2020
Unprompted review
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Reply from Famouschairs.com

Hi David,

Thank you for your great review.

We are happy to hear that you are satisfied with our products and services and glad we could offer you this. We wish you the best with your new product and hope you have found a nice place for it in your home.

If there is anything we can help you with in the future please do not hesitate to contact us!

Kind regards,
Hisham - Barcelonachairshop.com

Rated 5 out of 5 stars

Many thanks for the crew for giving me…

Many thanks for the crew for giving me advices to be able to choose between standard and premium. I just got my premium chair and I am completely satisfied.
Iconic product, perfect quality! Shipping to Hungary was all right (only 3 days). Highly recommend.

Mark

March 7, 2020
Unprompted review
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Reply from Famouschairs.com

Dear Mark,

Thank you for the perfect review!

We're glad to hear our team could offer you the explanation you needed to make an decision.
I hope the Barcelona chair find a nice spot in your home and will stay there for a long time to come.

If you have any other questions don't hesitate to contact us.
Bryan - Barcelonachairshop.com

Rated 5 out of 5 stars

Very good service

Very good service, fine leather, nice design. Also very friendly customer service 😊

March 4, 2020
Unprompted review
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Reply from Famouschairs.com

Dear Sylvie,

Thank you for the 5 star review.

Glad to hear our team has offered you the service you needed, I'll send the compliment over to them!
As for the chair, good to hear you like your new chair. I hope you'll be able to enjoy it for a long time to come.

If you have any other questions don't hesitate to contact us.
Bryan - Barcelonachairshop.com

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Rated 5 out of 5 stars

Everything fine

Everything fine, excellent provider with perfect service for delivery in Germany.

February 27, 2020
Unprompted review
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Reply from Famouschairs.com

Hallo Michael,

Thank you very much for giving us a perfect rating! We are very pleased to hear that we made you happy. We hope you will enjoy your new products! If you need any other help, please let us know if we can be of any assistance.

Sincerely yours,
Stefan - Barcelonachairshop.com

Rated 5 out of 5 stars

Competitive price

Competitive price, prompt delivery and excellent customer service. Item exactly as described.

February 22, 2020
Unprompted review
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Reply from Famouschairs.com

Hi David,

Thank you for your amazing review! We are really happy to hear that you are satisfied with price, delivery and customer service and of course the product itself. We hope you will enjoy your new furniture! Please let us know if we can help you with anything else.

Sincerely yours,
Stefan - Barcelonachairshop.com

Rated 5 out of 5 stars

Very good quality

Very good quality, nice and soft leather! (Premium Quality Chair)

February 17, 2020
Unprompted review
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Reply from Famouschairs.com

Hi Andreas,

Thank you for your 5 star review. We are glad to hear you are satisfied with the quality of the Premium Chair. We hope you will enjoy your new furniture for many years and do not hesitate to contact us if you have any further questions.

Sincerely yours,
Stefan - Barcelonachairshop.com

Rated 5 out of 5 stars

The people at Barcelona Chair Shop know…

The people at Barcelona Chair Shop know how to run a high-class business, follow up, do anything to satisfy customers, sell quality without compromise, and give only the best at the right and promised time.
Our Leather Chair is amazing, only the best material, soft leather in the best quality and best craftsman's work.
We use them in our little Hotel and look forward to spoiling our customer. Thank you to everyone, we will be back. Le Balcon des Jasses, Cahors France

January 6, 2020
Unprompted review
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Reply from Famouschairs.com

Hi,

Thank you for this fantastic review! We are glad to hear we could help you with finding your desired furniture. We hope you and your guests will enjoy them for many years. Please do not hesitate to contact us again if you have any questions.

Sincerely yours,
Stefan - Barcelonachairshop.com

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Rated 5 out of 5 stars

Great prices for office furniture

December 22, 2019
Unprompted review
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Reply from Famouschairs.com

Hi Jackob,

Thank you very much for giving us a perfect rating! We are really happy to hear that you are satisfied. We hope you will enjoy your new purchase! Do not hesitate to contact us if there is anything we can help you with.

Sincerely yours,
Stefan - Barcelonachairshop.com

Rated 5 out of 5 stars

Amazing Product & Service

Well, the overall customer experience was just brilliant. Not only that the product has a stunning design, furthermore customers given the option to pay after a testing periode. Order process and shipment have been a bliss and after the unboxing I have been amazed even more. The chair is stunning, made of high quality and the sitting comfort is amazing. I just love the product and can without any hesitation give the highest possible rating.

December 10, 2019
Unprompted review
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Reply from Famouschairs.com

Hi Michael,

Thank you for this fantastic review! I am glad you are satisfied with everything and we hope you will enjoy your new furniture for many years. Do not hesitate to contact us if you have any questions at all.

Sincerely yours,
Stefan - Barcelonachairshop.com

Rated 5 out of 5 stars

Impressed!

Impressed!!
Bought a white Barcelona chair from this company. The service received and quality of product is exceptional. Ordering, delivery and after sales are slick and professional. I have to say I was sceptical, we’ve become used to mediocre or poor service over the past few years, dealing with this company was like a breath of fresh air. They even called me after delivery to make sure I was happy with the product and that the chair arrived as expected.
As for the chair, PERFECT, looks amazing, is comfortable and is a great statement piece of furniture. Wouldn’t hesitate to recommend this company or use them again. Well done guys!!

November 2, 2019
Unprompted review
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Reply from Famouschairs.com

Hi Allison,

Thank you for the perfect score and this amazing review! How great to hear you are satisfied with our service and the quality of your order. I am glad to hear you are happy and we hope you will enjoy your new Barcelona Chair for many years to come. Please do not hesitate to contact us if you have any questions at all.

Sincerely yours,
Stefan - Barcelonachairshop.com

Rated 5 out of 5 stars

Very satisfied

Very satisfied with the replica Barcelona footrest, at low price. Beautiful manufacture. Quick delivery.

October 29, 2019
Unprompted review
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Reply from Famouschairs.com

Hi Jean,

Thank you for this amazing review! I am happy to hear you are satisfied with your new Barcelona product and the delivery was quick. I hope you will enjoy it for many years. If you have any questions, feel free to ask.

Sincerely yours,
Stefan - Barcelonachairshop.com

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Rated 5 out of 5 stars

Great service

Great service, and top quality on the Barcelona chair that we ordered.

/Ronny

October 25, 2019
Unprompted review
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Reply from Famouschairs.com

Hi Norberg,

Thank you for the 5 star review! We are glad to hear you are satisfied with our service and the quality of our Barcelona chair. We hope you will enjoy the new purchase for many years.
Please do not hesitate to ask if you have any further questions.

Sincerely yours,
Stefan - Barcelonachairshop.com

Rated 5 out of 5 stars

Every once in a blue moon....

Every once in a blue moon, you come across a company that sells a fantastic product. Barcelona Chair Shop is one of those companies where they sell the best chairs in the market, yet their customer support is even more fantastic than their product.
Joachim and Dodi have been incredibly responsive to all my questions and very accommodating to all my requests.

I give their products a 5 STAR rating and their customer support a 6 STAR rating.

August 26, 2019
Unprompted review
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Reply from Famouschairs.com

Hi Roberto,

Thank you for this amazing 5 star review! We are glad to hear you have received the products in good condition and that Joachim and Dodi could help you with all your questions. Please do not hesitate to contact us again if you have any further questions. Enjoy your new furniture!

Sincerely yours,
Stefan - Barcelonachairshop.com

Rated 5 out of 5 stars

Problems solved, Great service and Productp

It's often how the problem is solved , not the problem, by which you're judged.
DHL lost my first shipment. The team at BCH were polite, courteous and efficient getting the problem identified and a new order sent out. Can't recommend their service more highly.
The products are great too.
Exactly as described, better than I was expecting and the smell of good leather is wonderful.
Many thanks, Clay Smith

June 18, 2019
Unprompted review
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Reply from Famouschairs.com

Hi Clay,

What a wonderful review, thank you! We are very happy we could help you with the occurred situation and we could solve the problem fast for you. We hope you will enjoy your new furniture for many many years. Do not hesitate to contact us if you have any questions.

Sincerely yours,
Stefan - Barcelonachairshop.com

Rated 5 out of 5 stars

GREAT SERVICE

We ordered a chair and footstool and chose a Premium delivery so that we wouldn't be stuck at home for the day ...
All went wrong, we got the footstool 4 days after the order but ONLY the footstool ... and the chair was nowhere to be found ...
We finally tracked it down and were given the information that it would be delivered the next day ... but it wasn't ...
After a few phone calls to Chronopost it was delivered on the Saturday but the packing was damaged ...
I got in touch several times with Barcelona Chairs customers service, and Nikolay was most helpful each time ....
We were finally offered a refund for the Premium delivery we never got and for the very slight damage to the chair whereas Barcelona Chairs weren't at all responsible ...
The chair and footstool are great and very comfortable
Thank you so much for a great service and for the refund !

June 11, 2019
Unprompted review
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Reply from Famouschairs.com

Hi Muriel,

Thank you for this amazing review. We are very sorry for the inconvenience in the delivery process. We always take extra care to deliver the products in good condition and as fast as possible to our customer. I am glad Nikolay could assist you to solve this occurred situation as fast as possible. We hope you will enjoy your new furniture and please do not hesitate to contact us any time.

Sincerely yours,
Stefan - Barcelonachairshop.com

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Rated 5 out of 5 stars

Top Design, Top quality and service

I am so satisfied with the chair and the service, although I made a mistake with the order the product was changed within days and their response time and quality is fantastic, I can strongly recommend the Barcelonachairshop ...

March 28, 2019
Unprompted review
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Reply from Famouschairs.com

Hi LV,

Thank you for this satisfying review! People make mistakes and we are happy we could help you to solve this mistake as fast as possible for you, so you could enjoy your new furniture within days. Thank you for the recommendation and please do not hesitate to contact us if you have any further questions.

Sincerely yours,
Stefan - Barcelonachairshop.com

Rated 4 out of 5 stars

I highly recommend Barcelona Chairs

I highly recommend Barcelona Chairs. Sometimes the best way to find out if a supplier is worthy of a customer's trust is to see how well they handle a difficult situation.

Here's a story that I think you'll find useful. I ordered 4 Barcelona chairs and an ottoman in "premium white". The items were very quickly delivered to my address, within a few days. When the items were delivered, I was disappointed to note that they did not fit the description - the chairs were beautiful, but they were not upholstered in "Italian Aniline leather", as noted on the webpage, but in "Microfiber leather".

When I wrote to complain to Barcelona Chairs, I got an immediate response, an explanation, and an apology. My correspondent explained that the "premium white" products had to be created in microfiber to ensure a pure white color, and it was the only exception - all of the other products in the "premium" category were made in "Italian Aniline leather".

Frustrated by the response, I contacted the service center at Barcelona Chairs by phone and spoke to Nikolay, who listened to me calmly and patiently while I complained. It's not an easy thing to listen to an angry customer, but Nikolay handled the situation like a real professional. He proposed to exchange the "premium white" items for new items in "premium black" (in real "Italian Aniline leather"). He arranged a fast delivery for the new items, and a pickup for the items to be exchanged.

Within a few days, the new "premium black" items were delivered to my address, and the "pure white" items were picked up a few days later. Nikolay gave me outstanding service - he followed up with me every day to ensure that the delivery and the pickup went flawlessly.

I give Barcelona Chairs 5 stars for the excellent quality of their product and 5 stars to their service department for making me feel like a valued customer. (I'm only taking off one star due to the fact that the web page for the "premium white" product still contains a description that says "Italian Aniline leather" - note that "microfiber leather" appears in one place at the bottom of the page - Barcelona Chairs should really fix that web page!).

Overall a great customer experience. The chairs are top quality - the chrome and leather cushions are flawlessly made. An excellent product from a company you can trust. I would definitely order from this company again.

February 28, 2019
Unprompted review
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Reply from Famouschairs.com

Hi Philippe,

Thank you for this wonderful review! We really appreciate it to share this story on our trustpilot page. We work really hard to offer the best quality of our products and service to our customers. Also thank you for the feedback. In the specifics you can find the materials of which the Barcelona chairs are made from for each product. I have informed the web developers to also change the description on this product as soon as possible.
Do not hesitate to contact us if there is anything we can help you with.

Sincerely yours,

Stefan - Barcelonachairshop.com

Rated 1 out of 5 stars

Hi, I’m sorry to say that the chair is very uncomfortable !!. Friends of mine have said whom own a replica chair that’s your replica is very uncomfortable to sit in. In your advert is should state th

Hi,
I’m sorry to say that the chair is very uncomfortable !!.
Friends of mine have said whom own a replica chair that’s your replica is very uncomfortable to sit on.

In your advert is should state that the budget chair is very stiff to sit on.

Very very disappointed
Derek Fleming.

May 1, 2018
Unprompted review
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Reply from Famouschairs.com

Dear Derek,

Thank you for your review and choosing for Barcelonachairshop.
We are sorry to hear your subjective opinion the chair is uncomfortable to sit on.We get a lot of positive reactions on our products and we do our best to meet our customer needs.


I will contact you again by e-mail to resolve this situation and come up with a proper solution.

Sincerely yours,

Stefan
Barcelonachair.com

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