Building detailed models requires precision, and Fanhome truly stands behind their products. Whenever a small issue or missing part popped up, their customer service team handled it quickly, professio... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am building the Nissan skyline. Thers has been a few issues missing throughout the hole process. Fanhome costumer service have been absolutely brilliant. Every issue was solved and I had the parts i... See more
Company replied
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a c... See more
Company replied
An amazing experience over the years I have been building with fanhome Just recently finished building the Nissan skyline r34 build looks amazing Customer service agents are great whenever... See more
Company replied
Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Seriously need to work on which country…
Seriously need to work on which country the products come from some collections come from over seas and some come from USA please make it better
July 17, 2026
Reply from Fanhome
Hello Shawn,
We’re saddened to learn that your experience with our services has not been what you had hoped for.
We sincerely appreciate your comments. Please rest assured that our team is working to contact you as soon as possible to offer the help you need regarding your request.
Kind regards,
Fanhome
Confused but excited
Although I’m excited and don’t mind the price very much regardless I would’ve liked more up-front “in your face” disclaimers that the subscription you pick isn’t changeable and that if you want to cancel it and change it to a regular one you have to do it weeks in advance, it just makes it seem like a trap. And then the tactic of saying the Batmobile started at a really cheap price but then the price after that first month was a lot more expensive also felt like a trap because the real price wasn’t easily accessible…
July 17, 2026
Reply from Fanhome
Hello Rochelle,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that the subscription process did not meet your expectations.
Please note that details about pricing, the number of deliveries, shipment composition, and subscription terms are available on our website under the Your Subscription in Detail and Frequently Asked Questions sections before subscribing. You can also cancel your subscription at any time without any long-term commitment.
We've shared your feedback with the relevant team as part of our ongoing efforts to improve the customer experience and make our subscription information as clear and transparent as possible.
Thank you again for your valuable feedback and for choosing Fanhome.
Kind regards,
Fanhome
I've had problems with other sites in…
I've had problems with other sites in the past and I got frustrated with the sign up process. I found this site easier to navigate.
July 16, 2026
Reply from Fanhome
Hi Rex,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Travis,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Robert,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Reply from Fanhome
Hi Jonathan Cruz,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Alejandro,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
The parts are great
The parts are great. They look like quality parts. The only thing i dont like is the videos that show how to put them together. I think it would have been better with someone talking, explaining what to do instead of pointing at a part with some tweezers.
July 13, 2026
Reply from Fanhome
Hi Christopher Ayers,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Been Missing parts for an order that…
Been Missing parts for an order that was purchased almost a year ago. I informed them in 04/9/2026 if they could ship replacement parts and as of today 07/17/2026still havent shipped replacement parts and all they do is give the run around
July 17, 2026
Unprompted review
Reply from Fanhome
Dear David,
Thank you for taking the time to share your thoughts; your feedback really helps us make things better for everyone.
Since we can’t identify your account from the details in your review, we kindly invite you to contact us via email: support@usa.fanhome.com
That way, we can look into your situation personally and make sure you get the support you need.
We’d love the chance to help and turn this experience around for you.
Warm regards,
Fanhome
I have always had a very positive…
I have always had a very positive experience with Fanhome. I have only purchased the Star Trek series of prebuilt ships, but everything has arrived quickly and accurately.
July 16, 2026
Reply from Fanhome
Hi Paul Walker,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Payment methods a nightmare
Trying to pay for the full kit of the Shelby mustang was an absolute nightmare
A disaster from start to finish
Don’t own a credit card so tried to pay using pay pal
Nope not a chance
Then tried klarna agin nope
In the end had to do the subscription which is Not what I wanted to do
Tried calling the number on the website
No such number apparently
Hope this doesn’t turn out to be a scam
July 16, 2026
Reply from Fanhome
Hi Jackie,
We’re very sorry to hear that your experience with our services this time has not been satisfactory, and we appreciate your feedback. Please know that our team is working to contact you as soon as possible to provide the help you need regarding this matter.
Kind regards,
Fanhome Team
Reply from Fanhome
Hi Melv,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Ordering quick and easy online and…great ordering experience great subscription service to collect graphic novels
Ordering quick and easy online and subscription affordable. I got the one for Batman books. I’d like to do the SpiderMan one also sometime but for now Batman.
July 12, 2026
Reply from Fanhome
Hi Maneesh,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Just worked with a gentleman named…
Just worked with a gentleman named Mario to get some replacement parts, 2 that were damaged and one that I lost, and he was great in getting all the info from me that he needed in order to make sure I receive the right parts. His response was very quick and very polite. Overall, I'd recommend this company to anyone from a beginner in assembling models to a novice. Great instructions and out of this world customer service.
July 16, 2026
Unprompted review
Reply from Fanhome
Hi Derek McQuay,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Simon E Banks,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Had some difficulty signing up
Had some difficulty signing up, but it finally worked. I'm not sure if I got the $100 special offer or not, I hope it worked.
July 13, 2026
Reply from Fanhome
Hi JJ,
We’re sorry to hear that you had some difficulties with your collection. We assure you that we’ll personally take care of your case.
To properly handle your issue and offer an effective solution, we will contact you via email.
We’ll get in touch with you as soon as possible to help and provide more details.
Thank you very much for reaching out to us!
Best regards,
Fanhome
Gold-star level support
The support behind the subscription was excellent. On the occasion that I had a problem with one of the issues, it was handled really quickly and without stress. It was really gold-star quality support.
July 15, 2026
Unprompted review
Reply from Fanhome
Hi Phil J,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Had an issue with one of my packages…
Had an issue with one of my packages and had to contact customer support. I was contacted quickly by Ergi who handled my issue in record time!
July 13, 2026
Unprompted review
Reply from Fanhome
Hi Paul,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Jarrett,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.