Building detailed models requires precision, and Fanhome truly stands behind their products. Whenever a small issue or missing part popped up, their customer service team handled it quickly, professio... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I am building the Nissan skyline. Thers has been a few issues missing throughout the hole process. Fanhome costumer service have been absolutely brilliant. Every issue was solved and I had the parts i... See more
Company replied
An amazing experience over the years I have been building with fanhome Just recently finished building the Nissan skyline r34 build looks amazing Customer service agents are great whenever... See more
Company replied
Had a small problem with one part of my Bat Mobile build, which was accidentally caused by myself. Tried to purchase a replacement on Ebay, with no success. Contacted Fanhome support, & am getting a c... See more
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Company details
Written by the company
WE EXIST TO MAKE FANDOM STORIES YOU LOVE, LAST FOREVER. From our high quality catalogue to our unrivalled range of popular and rare figures, all our products are original in-house designs you won't find anywhere else. Be inspired by our exclusive content.
Contact info
United Kingdom
- +44 20 3991 1199
- support@uk.fanhome.com
- fanhome.com
4.1
Great
11K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Thank u so much for my delivery can’t…
Thank u so much for my delivery can’t not wait for it to come
July 21, 2026
Reply from Fanhome
Hi Lee Vaughan,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hello Michael,
We’re very sorry to hear that your experience with our services this time has not been satisfactory, and we appreciate your feedback.
Please know that our team is working to contact you as soon as possible to provide the help you need regarding this matter.
Kind regards,
Fanhome
Not so good I have been trying to…
Not so good I have been trying to cancel my subscription but I can't get a hold of anybody and that they're still taking money out of my personal account when I no longer have access to the atlas app
July 23, 2025
Reply from Fanhome
Hello Rickie,
We sincerely regret that your experience with our services on this occasion has not been satisfactory. We value your feedback, as it is important to us. Our team is working to reach out to you as soon as possible to provide the assistance you need regarding your request.
Kind regards,
Fanhome
Worst collecting experience of my life be warned!
Honestly should be able to go into the negative. Worst collecting experience of my life. Almost 3 years in an still cannot complete my kit. Due to Fanhomes business practices and fake customers service reps like BAC on facebook. Be forewarned. They will take forever to get you the product, They will lie again and again, They will blame again and again. I hope they face major legal action soon.
July 23, 2026
Unprompted review
Reply from Fanhome
Hello Adam,
We sincerely regret that this has been your experience with us. This is not what we aim to deliver. We’ve shared your comments with the relevant team to ensure your feedback is reviewed and to help prevent similar situations in the future.
Thank you for taking the time to share your experience.
Sincerely,
Fanhome
Great customer support every time
Great customer support every time I've reached out. Always get a response in less than 24 hours (unless it's the weekend).
Erjona was super helpful and resolved my issues in a couple of mails.
Battery pack on the unit I'd collected was defect. Sent in a video of the issue and I was sent the same issue with the new part. Which was shipped within 24 hours.
July 23, 2026
Unprompted review
Reply from Fanhome
Hi Dave,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Communication is great
Communication is great. Updates on the progress of my order every step of the way.
July 21, 2026
Reply from Fanhome
Hi Jeffrey,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Payment schedule cost
I emailed regarding concerns about the payment schedule, and the actual total cost, and the team provided a helpful breakout of each monthly cost and was very courteous.
Looking forward to the product build!
July 21, 2026
Reply from Fanhome
Hi John,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi BrianTillotson,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Very confused about when I will receive…
Very confused about when I will receive this. I signed up for th Falcon subscription but was given a very nebulous answer when I asked when I would start receiving it. There do you need to wait for a certain number of subscribers before you can create the next batch?
July 21, 2026
Reply from Fanhome
Hello Todd,
We’re very sorry to hear that your experience with our services this time has not been satisfactory, and we appreciate your feedback.
Please know that our team is working to contact you as soon as possible to provide the help you need regarding this matter.
Kind regards,
Fanhome
Very easy
Very easy. You just have to remember to select the Country you are in so you can see what models are available (not all models are available in all Countries). Easy to order. You can subscribe to a model if you do not want to pay for it all at once or you don't want a whole kit at once.
July 20, 2026
Reply from Fanhome
Hi Robert,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
The agents quickly following up on every concern I had.
The agents quickly following up on customer concerns and actually doing what they say. I've 3 small parts missing in a couple of stages and they were quickly supplied to me as they promised.
July 21, 2026
Unprompted review
Reply from Fanhome
Hi Doug Goldberg,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Takes time sometimes
When I first tried to buy the legend of Batman subscription, it would say an error had occurred and to reload for over two weeks, but once I was finally able to order it, it was a great experience.
July 17, 2026
Reply from Fanhome
Hello Ian,
Thank you for taking the time to share your experience with us.
We're sorry to hear that you encountered repeated errors when trying to subscribe to The Legend of Batman. We understand how frustrating it must have been to wait over two weeks before being able to place your order. This is not the experience we aim to provide.
We're pleased to hear that, once your subscription was successfully processed, you had a great experience. Your feedback has been shared with the relevant team so we can continue improving our website and help reduce the likelihood of similar issues in the future.
Kind regards,
Fanhome
Seriously need to work on which country…
Seriously need to work on which country the products come from some collections come from over seas and some come from USA please make it better
July 17, 2026
Reply from Fanhome
Hello Shawn,
We’re saddened to learn that your experience with our services has not been what you had hoped for.
We sincerely appreciate your comments. Please rest assured that our team is working to contact you as soon as possible to offer the help you need regarding your request.
Kind regards,
Fanhome
Confused but excited
Although I’m excited and don’t mind the price very much regardless I would’ve liked more up-front “in your face” disclaimers that the subscription you pick isn’t changeable and that if you want to cancel it and change it to a regular one you have to do it weeks in advance, it just makes it seem like a trap. And then the tactic of saying the Batmobile started at a really cheap price but then the price after that first month was a lot more expensive also felt like a trap because the real price wasn’t easily accessible…
July 17, 2026
Reply from Fanhome
Hello Rochelle,
Thank you for taking the time to share your feedback with us.
We're sorry to hear that the subscription process did not meet your expectations.
Please note that details about pricing, the number of deliveries, shipment composition, and subscription terms are available on our website under the Your Subscription in Detail and Frequently Asked Questions sections before subscribing. You can also cancel your subscription at any time without any long-term commitment.
We've shared your feedback with the relevant team as part of our ongoing efforts to improve the customer experience and make our subscription information as clear and transparent as possible.
Thank you again for your valuable feedback and for choosing Fanhome.
Kind regards,
Fanhome
I've had problems with other sites in…
I've had problems with other sites in the past and I got frustrated with the sign up process. I found this site easier to navigate.
July 16, 2026
Reply from Fanhome
Hi Rex,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Travis,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Robert,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
Reply from Fanhome
Hi Jonathan Cruz,
Thank you so much for your fantastic review! We’re thrilled to hear you’re enjoying your subscription/purchase. Your support means a lot, and we look forward to continuing to bring you great experiences each month!
Warm regards,
Reply from Fanhome
Hi Alejandro,
Thank you for sharing your thoughts! We’re glad you had a positive experience with us, and we truly appreciate your support. Your feedback helps us keep improving.
Best wishes,
The Fanhome Team
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