I had issues with software that I had purchased; no fault of FastSpring, but they were extremely attentive and very prompt in their responses. Thoroughly enjoyed working with them. It seems they still... See more
Company replied
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Due to China's Great Firewall, Chinese users need to use a VPN to access international networks—but most payment platforms flag VPN users as high-risk and decline their transactions, which is quite... See more
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These folks are the pay portal, not the seller. I didn't understand that and sent a message to customer support asking for more information about the product, They explained who they were, but offered... See more
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I purchased a "MixingStation" license product, most likely I clicked too fast w/o detailed reading and purchased for the correct brand but probably the wrong type. A quick and friendly mail to Fas... See more
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Company details
Written by the company
Need to review a charge from one of our sellers?https://fastspring.com/consumer-support For questions about billing or refunds, visit: https://fastspring.com/consumer-support/topics/billing-and-refunds We value your feedback and want to make things right. FastSpring is an authorized reseller of digital products for thousands of global companies. "FS*," "PP*FS," or "FSPRG" on your financial statement may indicate a charge from a company that uses FastSpring to process online transactions. FastSpring is the leading merchant of record for global SaaS & software companies and gaming studios – powering over a billion dollars in worldwide transactions every year. We'll manage your checkout, VAT, sales tax, compliance, and more, freeing you to focus on what you do best – building great products and games! For two decades, FastSpring has been a payment provider you can use to sell games or in-game items on your website, web shop, or embedded directly into your game with fully customizable and branded checkouts just for you. Founded in 2005, FastSpring is a privately owned company headquartered in Santa Barbara with offices in Austin, Amsterdam, Singapore, Canada, and the UK. For more information, please visit https://www.fastspring.com
Contact info
801 Garden Street, 93101, Santa Barbara, United States
- fastspring.com
3.5
Average
530 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am a bit of a difficult customer
I am a bit of a difficult customer. I have to buy tax exempt. And when buying through online portals it is often hard to make this happen. With FastSpring this has always been easy to do and they respond very quickly. I am always put at ease when I see a company uses FastSpring for online payments.
February 3, 2025
Unprompted review
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THIS COMPANY FKN SUCKS
THIS COMPANY FKN SUCKS, legit garbage starting as from the software they use to the employees they have. have been trying to make purchases on a website which uses their braindead software but they block it every time. 2 different visas, two different debit cards, google pay and apple pay. i have tried to contact support for weeks and just a bot responds. JOKE OF A COMPANY.
March 7, 2025
Unprompted review
Reply from FastSpring
We're truly sorry about your frustrating payment experience. It's completely unacceptable that you've tried multiple payment methods without success and only received automated responses.
We want to make this right. Please submit your details at https://fastspring.com/consumer-support-form/ so a real person can help resolve your specific issue immediately.
Thank you for bringing this to our attention.
Blocking my purchase for over a week…
Blocking my purchase for over a week losing money for the company it processes payments for completely ignores customer support emails steer clear of this company
February 22, 2025
Unprompted review
Reply from FastSpring
We're really sorry about your frustrating experience with FastSpring. Having your purchase blocked for over a week and receiving no response to support emails is completely unacceptable.
We'd like to help resolve this issue immediately. Please submit your details through our consumer support form at https://fastspring.com/consumer-support-form/ so we can investigate what happened with your purchase and support requests.
Thank you for bringing this to our attention. We're committed to making this right for you.
I asked for a refund
I asked for a refund, but the company charged me without my consent, which is unreasonable. Your company did not solve this problem, so I give you a bad review.
February 24, 2025
Unprompted review
Reply from FastSpring
We're very sorry about your experience with an unauthorized charge. It's completely understandable to be upset when you've requested a refund but instead received another charge without your consent.
We take billing issues like this seriously and want to help resolve this for you. To properly investigate what happened, please submit your transaction details through our consumer support form: https://fastspring.com/consumer-support-form/look-up-charge/
Our team will prioritize your case and work to address this billing issue promptly.
Thank you for bringing this to our attention.
Beyond The Call Of Duty
I have been a customer for quite a few years. I had to close my internet business and return to being a Realtor so I had no use for the wonderful product I was using. Due to a misunderstanding, I was charged my payment after I canceled my service. I notified FastSpring and they got back to me right away and were very understanding. It's great to deal with a company that is honest and over delivers on promises.
February 16, 2025
Unprompted review
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Slow Customer Service
I have contacted them over a week ago regarding failed purchases. Continuous errors. I tried all of their solutions and fixes first b4 contacting them. They even tried to blame my CC provider.
Still no response had to email them again today.
February 10, 2025
Unprompted review
Reply from FastSpring
We're truly sorry about your experience with failed purchases and the lack of response to your support request. Waiting over a week without resolution is completely unacceptable, especially after you've already tried all the suggested fixes.
It's frustrating when payment issues are blamed on your card provider without proper investigation. We want to make this right for you as soon as possible.
To escalate your case, please submit your details at https://fastspring.com/consumer-support-form/ with a reference to this review so we can identify and prioritize your issue. Feel free to respond to the direct request within Trustpilot as well.
Thank you for your patience, and we apologize for the inconvenience this has caused.
Claim and refund
I was not satisfied. Maybe it was my fault.
I received the refund without any trouble.
Thanks
February 9, 2025
Unprompted review
Reply from FastSpring
We're very sorry your orders were declined without any explanation. This is incredibly frustrating, and you deserve better communication about what happened.
We want to help resolve this issue and provide the explanation you should have received initially. To investigate why your orders were declined, please submit your details at https://fastspring.com/consumer-support-form/
Our team will look into your specific case right away and provide clear information about what happened.
Thank you for bringing this to our attention.
Great Customer Support!!!!!
I had to contact their customer support team. My issue was handly with my first contact and was taken care of very quickly. I had clear communication from the customer support team so I knew exactly what they were doing. Great job!
February 3, 2025
Unprompted review
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Reply from FastSpring
We're very sorry to hear about your frustrating experience. Having your money taken without receiving what you paid for would be incredibly upsetting.
If you notice "FS*," "PP*FS," or "FSPRG" on your financial statement, this indicates a charge from a company that uses FastSpring to process their online transactions. FastSpring works with thousands of software and digital product companies.
We'd like to help you identify exactly what this charge was for and resolve the issue. Please visit https://fastspring.com/consumer-support-form/look-up-charge/ where you can look up the specific charge details.
For additional support options, you can also visit our consumer support page at https://fastspring.com/consumer-support/
Thank you for bringing this to our attention. We're committed to helping resolve this situation for you.
It was fast resolve from customer…
It was fast resolve from customer service for my challenge, and I am appreciate your effort.
January 23, 2025
Unprompted review
Bought some software via FastSpring
Bought some software via FastSpring, customer support is severely lacking not even a prod on Facebook gets an answer. Will have to file it PayPal as FRAUD. Made payment but not FastSpring receipt or software download. Auto reply from support but tats where it stops
January 20, 2025
Unprompted review
Reply from FastSpring
We're very sorry about your frustrating experience with your software purchase through FastSpring. Not receiving your download or receipt after payment is completely unacceptable, and the lack of response to your support inquiries only makes the situation worse.
If you see "FS*," "PP*FS," or "FSPRG" on your financial statement, this confirms your payment was processed through FastSpring on behalf of the software company. To help us investigate what happened with your specific purchase, please visit https://fastspring.com/consumer-support-form/look-up-charge/ where you can look up your transaction details.
While we understand you're considering filing a PayPal dispute, we'd like the opportunity to resolve this first by connecting you with our dedicated consumer support team at https://fastspring.com/consumer-support/
Thank you for bringing this to our attention. We're committed to helping you receive either your purchased software or a refund as quickly as possible.
I am very satisfied with FastSpring services
I have been using FastSpring services for over a decade and am very satisfied. I have successfully created several stores, including popups selling different products. The API is very powerful, and the IPN approach very versatile for processing commands automatically.
January 18, 2025
Unprompted review
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Purchased W11 Pro upgrade from PC Pro…
Purchased W11 Pro upgrade from PC Pro software store that apparently is run by FastSpring. Software would not activate, MS said licence had been previously used multiple computers and would not activate. I sent several emails showing it MS would not activate as it had be used before.
Dozens of unhelpful evasive emails from FastSpring, first saying you cant simply add a W11 pro update serial to W11 and expect it to work (er yes you can), I would need to do a fresh install (wrong). Then I was told I was probably off line or using a VPN (no I was not), then told to disconnect from internet and do the update, then connect to internet and it would active,, no it would not activate. Asked for a refund they got stroppy and said its my fault and no refund!
January 17, 2025
Unprompted review
Reply from FastSpring
We're truly sorry about your frustrating experience with your Windows 11 Pro upgrade purchase. It's incredibly disappointing when software doesn't activate properly, and even more frustrating when support responses aren't helpful for your problem.
Your experience with the activation issues and the various troubleshooting suggestions that didn't work sounds extremely frustrating. Being told incorrect information about Windows upgrades and then ultimately being denied a refund when the product didn't work as advertised is completely unacceptable.
Thank you for sharing your experience and we have made note of this in our records for future customers. We appreciate your honest feedback.
I'm very happy for the service I…
I'm very happy for the service I received. While working with FastSpring through their online customer service was able to get my issue resolved within two days. Thank you for reaching out to me quickly and resolving my issue quickly as well.
Brenda
January 10, 2025
Unprompted review
I needed to cancel my subscription
I needed to cancel my subscription. It was handled quickly and courteously. I was pleasantly surprised as this is not always the case with some businesses.
January 8, 2025
Unprompted review
I have struggled for like a week…
I have struggled for like a week messaging every supercell and help I can get and no one helped until I asked them and now it is fixed I am very grateful about it especially since it was so fast 😁
January 3, 2025
Unprompted review
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Well for me they're the ONLY PEOPLE I…
Well for me they're the ONLY PEOPLE I TRUST. 100% WHEN IT COMES TO SOFTWARE. NO DIGITAL RIVER COMPANY BS it's SAD BECAUSE I WISH THEY WHERE THE ONLY PEOPLE IN CHARGE OF PAYMENT PROCESSING ONLINE. I NO LONGER TRUST NOBODY ELSE😭😭😭🥺🥺🥺😐😐😐🤦🤦🤦🙏🙏🙏💪🔥💯💯
January 6, 2025
Unprompted review
BRIGHT MARKET llc dba FAST SPRING are digital cyber criminals engaging in unfair business practices
CRIMINAL COMPANY THEY MAKE IT NEAR IMPOSSIBLE TO CANCEL A SUBSCRIPTUON. THEY WILL OFFER NO REFUND WHATSOEVER EVEN IF THE PRODU T IS NOT USED. THEY ARE SCAMMERS IN THE "LEGAL" SENSE OF THE WORD HIDING BEHIND THE "FINE PRINT" NEVER CARING ABOUT CUSTOMER SERVICE OR EVEN ATTEMPTING TO BUIKD TRUST WITH A CLIENTELE. THEY WILL BILL YOU IN THE DARK OF NIGHT ON AN OFF DAY AND HOPE YOU DONT NOTICE THE CHARGES. THEY WILL NOT GIVE YOU ANY OPPURTUNITY TO CANCEL BEFORE CHARGD. NEVER ASK OR OFFER SUPPORT FOR THEIR PRODUCT....DO NOT DO BUSINESS WITH BRIGGT MARKET llc dba FASTSPRING.....THEY ARE TRULY ENGSGED IN "CRIMINAL EXCHANGE"
December 22, 2024
Unprompted review
Reply from FastSpring
We're very sorry to hear about your frustrating experience with subscription cancellation and billing. I understand how upsetting it can be when you feel charges were made without proper notification and cancellation options weren't readily available.
FastSpring processes payments on behalf of many software companies, and we want to help address your specific situation. If you see "FS*," "PP*FS," or "FSPRG" on your statement, this indicates a charge processed through our platform.
To help us investigate your specific subscription issue and potentially assist with cancellation or refund options, please submit your details through our consumer support form: https://fastspring.com/consumer-support-form/look-up-charge/
We take these concerns seriously and want to work toward resolving this situation for you. Thank you for bringing this issue to our attention.
Worst payment processing business ever
Worst payment processing business ever! I’m a consumer and still can’t get a reply to resolve an issue after 6 months. I’ve tried contacting support too many times to count and only get the initial robot response. Then nothing. Use a different company, this one will cost you business.
June 6, 2024
Unprompted review
Reply from FastSpring
We're truly sorry to hear about your frustrating experience. Going 6 months without proper resolution after multiple contact attempts is completely unacceptable.
FastSpring takes customer concerns seriously and we want to help resolve this long-standing issue. If you see "FS*," "PP*FS," or "FSPRG" on their statement, this indicates a charge processed through the FastSpring platform.
To help investigate this specific situation, please submit details through our consumer support form: https://fastspring.com/consumer-support-form/look-up-charge/
FastSpring appreciates the feedback about support responsiveness and will use it to improve their service. The team is committed to helping resolve this situation and preventing similar issues for other customers in the future.
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