FastSpring Reviews 530

I have been using fastspring for many years.
The service itself is good, but sometimes it is just not possible to get simple information from the customer service.
I opened a support ticket 18 days ago, I just wanted to change the currency I was paid with. There have been several messages and still no solution.
Since they started using hyperwallet as the payment "middleman" (not sure if that is the right term) things have become worst.
Developer documentation is another area that needs a lot of improvement. I needed to switch from their "classic store" to the "contextual store". I was kind of forced to do this because they had almost stopped working on the classic platform. It was a nightmare, the documentation was poor, inconsistent, sometimes just plain wrong.

04/02/2025 Updated to one star on after over a month of emails to support with no real response.

Purchase was made to FastSpring for software from Freemake to edit video. Software did not work and Freemake indicated that there is a bug preventing it from working but would update me as soon as it was fixed. Never received a follow up email after that so I went with another product.

I’ve tried to purchase items from companies that use fast spring to process their payments. First couple of times I could then all of a sudden I’m not able. They say use different payment option but I’ve tried every single one they accept. Been trying to contact support for 6 months now with only automated responses and never a follow up or resolving of the issue. Worst customer service ever. No wonder they have more 1 stars than anything elsr

Hello, I've sent 2 emails to you guys one on the 7th of December and the second On the 14th of December and I've had no response can you please let me know what is going on and can you send me my Licence key please

Support Ticket Number: 01588623
Subject: Consumer Support - General Inquiry

Support Ticket Number: 01585147

kind regards

I have purchased numerous items from Fastspring over the years, but recently have been unable to complete any transaction, not due to payment issues rather something is blocking (possibly the FMS system) transactions from going through for me. In fact, recently I tried to obtain a "free" item, one which does not allow for any payment entry and it was denied. If I create an alias email and otherwise use the same payment data for transactions it goes through, thus the likelihood they somehow flagged my email.
Repeated attempts to communicate this has failed miserably with fastspring CS team. When trying to point out the issue regarding the "free" purchase, I get the canned CS response over and over that I need to change my payment method. THERE IS NO PAYMENT METHOD and this can easily be seen by the link I provided in the ticket. I have spent hours trying to get them to discuss or communicate a resolution and fastspring flat out refuses.

Ticket example: 01587560
01585718

Just trying to buy innocent music production plugins and this stupid company denies me no matter what I do. I used all my cards. I tried 100 times. This is the worst of all payment processing companies to exist.

My experience with FastSpring has been nothing but disappointing. The sales team responds extremely slowly — every reply takes at least a week. This is completely unacceptable, especially when quick answers are needed. The support is even worse, as they simply do not respond at all.

I genuinely tried to get in touch with them. Since December 7, 2024, I have sent over 10 emails, but to this day, I have received no response.

To make matters worse, they list sales[at]fastspring.com as a contact option, but this email address doesn’t even exist. This feels misleading and only adds to the confusion.

If you’re looking for a reliable partner with fast and accessible support, stay far away from FastSpring.

Edit 20/12/2024:
FastSpring directly contacted me via TrustPilot to request additional information. However, nothing has been done with it, and to this day, I still have not received a response from the team. So, once again, a confirmation of my experience: Reviews for this company are more important than potential actual customers.

A system that doesn't work at all. Making payments is a problem, communicating is an even bigger problem. It has no place among online payment solutions and will never have one if it continues like this.

I received a quick solution to my problem.

I cancelled my subscription to Carb Manager in 2021. Much to my surprise, I was charged for an annual renewal to Carb Manager by FastSpring via my PayPal account yesterday. Even MORE to my surprise, I had been charged in 2023 also but missed it by not paying careful attention to my PayPal activity. Yet even MORE to my surprise, FastSpring had sent my renewal notification to my husband's email address. How they got it, I do not know. I had blocked Carb Manager from my account. I will never again do any business with ANY service using FastSpring.

Great environment, ample customization options. Great support too. All running well, orders coming in.

I'm happy with your quick solving my claim (double payment) and your immediately sending back the refung. Great to work with you

Support Ticket Number: 01569474
Subject: Consumer Support - General Inquiry

Bought Luminar Neo hours ago and still no product. No contact has been by them and they can't be contacted directly. Awful.

I had a problem with the Hix Ai website but when I sent an email and requested to cancel the subscription and return the money, the subscription was actually cancelled and the money was returned to my bank account.

Very fast and impressive experience!

Incredibly bad support. One of the worst I have ever seen. I have not been able to make a payment through this payment method for almost a week and the support simply does not respond!
I created three tickets with a break of several days - there is no point in support. What do they get their salary for?

UPD:
oh, i see you paid attention to your clients, unbelievable. i don't need your services anymore, i paid for what i needed via Paddle and they were much better and faster than you.
if you are really interested, you can check the ticket numbers i created, using the same link you gave me and you can check how "good" you were.
This is just a disgrace.
Support Ticket Number: 01560271
Support Ticket Number: 01561968
Support Ticket Number: 01560829

UPD UPD: I don't understand what October 23 you're talking about, please don't mislead me and other users. On October 28 (OCTOBER TWENTY-EIGHTH) you sent me another standard reply (unfortunately, i can't attach screenshots here) which was completely useless (as always) and didn't make any sense ("we're sorry you couldn't pay, try another method blah-blah-blah").
Don't you think that if the ticket was created on October 20, replying to it in eight days is a bit late?
I'm ending the discussion with you. It's obvious that you're not even trying to improve your support. I don't understand why I'm wasting my time on you. All the best!

Not reliable payment source! Like others, attempted to pay on 2 different cards and denied. Both of my card holders confirmed all ok my cards. One card suggested getting reviews on Fastspring.. and did it. Avg 3.1 customer satisfaction thru Oct 2024. 49% rated 1 star. One card indicated fastspring even received recharge approval of traditional $1.00 & still denied my purchase. Will be leaving my picture company since they only use Fastspring. Suggest slaying clear of Fastspring card services. They are very confused and offer poor service.

I have been using server services for 2 years and making payments through Fastspring for 2 years. However, for the past week, my payments have been declined, despite trying different cards and every possible method. I contacted them via email, and they apologized, saying they were unable to process the payment. If I cannot make this payment, I won't be able to connect to the server, which will result in a significant loss for my work. Worse still, I cannot switch to another server because I need to connect from that specific IP address. This situation has left me severely impacted.