Fabulous service in the Lytham branch. Clothes are superb quality and all members of staff were friendly and helpful. I had to exchange for a different size which was dealt with straight away. An exam... See more
Company replied

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Fabulous service in the Lytham branch. Clothes are superb quality and all members of staff were friendly and helpful. I had to exchange for a different size which was dealt with straight away. An exam... See more
Company replied
Purchased demi blue midi regular. Being 5ft 1in came just above ankles and was a perfect fit. I was also looking to purchase the Elsa Ivory Woodblock dress which being maxi was too long. Sales assista... See more
Company replied
I ordered some clothes to be picked up in store, I am disabled and use a mobility scooter and the young man who served me couldn’t be more helpful. He offered to bring out a ramp if I wanted to have a... See more
Company replied
Dress is pretty, but flimsier that I expected based on the photo online. It seems to be a very generous fit so I would advise buying one size down. Staff were helpful.
Company replied
FatFace is an active lifestyle clothing and accessories retailer proudly based in the UK. Born in 1988, we’ve grown from selling just a few t-shirts and sweatshirts to become one of the UK’s most iconic fashion lifestyle brands. We currently have over 200 stores across the UK and Ireland, as well as an online shop selling a wide range of womenswear, menswear, footwear, and accessories. You can shop with us in so many ways. Either head in-store, where our knowledgeable and friendly crew are on hand to offer style tips and advice, or go onto our website, www.fatface.com, where you can browse our entire range of clothing and be inspired by what’s on offer. You can also have it delivered in a way that suits you.
19 Market Square, FY8 5LW, Lytham, Lancashire, United Kingdom
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The staff at the Lytham shop were very friendly and helpful. It was also neat, tidy and organised.

Reply from FatFace - LYTHAM
Staff are always helpful. Processing returns efficiently and providing information about stock in store.

Reply from FatFace - LYTHAM
Friendly, helpful service. Unfortunately, the flip flops my partner wanted were not available in his size, but I later ordered them via your website. They arrived quickly, but very soon after I was gutted to see that all the items we bought/ordered were available in your sale at much reduced prices! Hey ho.

Reply from FatFace - LYTHAM
Lovely shop with friendly staff. My wardrobe is 99% Fatface I love the styles and the quality of the clothes. I love the sales and being able to bag a bargain!

Reply from FatFace - LYTHAM
Absolutely gorgeous little jumpsuits!! My granddaughters love them . Excellent quality and very comfortable , great value in the sale .

Reply from FatFace - LYTHAM
I did an online order for 29 items, I did not get a confirmation email. When said items arrived, the paper receipt only listed 12!
On returning some items, the staff member in the shop had to spend time looking for my official receipt/order. It took him over half an hour. Throughout he was polite, kept me updated, managed to quickly and efficiently serve others..as he was the only staff member in store today.
I was v impressed. His name is david camilleri..at the lytham, lance store.
Please thank him again on my behalf.

Reply from FatFace - LYTHAM
Whenever I'm shopping in Lytham Lancs I always call in their store ,this is where I saw the trousers in a differant colour.I also wanted a white cap sleeved t shirt ,the assistant was so kind and helpul and advised me to order on line as none were available in the warehouse,which I did .
The fit and quality of both items are true to size and definitely value for money Once again a massive thank you.

Reply from FatFace - LYTHAM
Lovely lady in the store in Lytham so helpful and love the blouse I have purchased today.

Reply from FatFace - LYTHAM
I ordered a blouse online but it wasn't suitable for me. I took it back to the shop in Lytham where I exchanged it for another top. The staff were very pleasant & helpful. I will definitely shop there again.

Reply from FatFace - LYTHAM

Reply from FatFace - LYTHAM
I've already given FatFace a glowing review but, to reiterate, they are fabulous; my & my husband's favourite shop. Love the, easy to wear, styles & fabrics.
Friendly, helpful & polite staff.

Reply from FatFace - LYTHAM
Nice shop, well laid out.
Jean was so helpful and patient whilst we made our choices and paid.
We'll be back again.
Nice warm shop on a cold and wet Saturday.
Jean was very welcoming and knowledgeable, but not in our faces.
5 stars Jean ....thanks for a great shopping experience.

Reply from FatFace - LYTHAM
Was quickly served even thou it was Christmas returns season, nice store layout, friendly staff

Reply from FatFace - LYTHAM
Love fatface clothing, very good quality and always lasts. Now also great new baby range, but a little pricey as babies grow out of clothes so fast, so don’t last as long.

Reply from FatFace - LYTHAM
Really pretty 'Jessica' popover. Will be lovely to wear in the summer. Pintucks, embroidery and shaped hemline really make this top stand out. Quite roomy size wise, a size 16 is still roomy on a size 36D bust and length of the top is down to pocket level on jeans

Reply from FatFace - LYTHAM

Reply from FatFace - LYTHAM
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