Fidelity Group Ltd. Reviews 451

As always, Jenny Burke and Zunaid Davids providing a top service to a short timeframe

Tristan made the whole process easy & had the issue sorted within half an hour from making the call about the fault...

Great job

Thank you

Bill @mgf centre

Craine Coertze was brilliant.

I had a fibre line installed in my house.

Craine kept in contact throughout the entirety of the installation. Kept me informed, was very transparent and helpful.

Brilliant service, highly recommend.

Great service, extremely thorough. Carl went above and beyond in helping us get set-up.

Ticket was raised for an outage on our optical, leased line service. Contacted by Carl Schorr at Fidelity who was patient, friendly and then diligent in pursuing our case with the carrier company. Great communication, keeping in regular contact until the issue was resolved.

Due to my incompetence, I lost the network over the weekend….
Monday morning Carl guided me through resetting the router, this was completed very quickly and professionally.
Thank you Carl

Great service from start to finish, helpful and polite, explained things simply when our line / phones went down. Thank you Tristan.

Great support from Craine during implementation thus far.

We had a few issues with linking up to our new router but the help from the team has been really helpful. Tristan got us back on our landline, great service, really appreciated thank you.

Skyla was very good and responded quickly and efficiently.

Zunaid followed up on my responses as promised and solved and issue giving me confidence in the product.

Carl has been dealing with fixing our business internet as we have had some disconnection problems.
We are a nursery so it is vital we stay connected.
On a couple of occasions I was unobtainable however; Carl always called or emailed me back to let me know he has tried getting in touch.
When I did get back in touch I had a few issues finding things and he was very patient and waiting for me to call him back. He had a friendly tone and did not make me feel silly for not knowing much about technical things regarding my laptop etc....

Zunaid was very helpful keeping me updated as to what was going on and sorting out the issue.

Zunaid Davids was handling my ticket, he took his time to understand the technical requirements & needs we had. Our ticket was resolved promptly and Zunaid did a great job!

Good customer service, especially by Zunaid who was able to solve my issues with the new mobile phone number. Thank you.

Zunaid has been helpful as always, despite the issues we have had with the phone system.

Excellent installation of our new phone and PC network by Dan Miles and his team Moshin & Atif. Expertly handled, even challenging cabling situations in busy professional kitchens as well as working in the background in our dining rooms.

Zunaid sorted my issue promptly. Good service.

Had trouble uploading Welcome recordings in the correct format, within a few minutes Zunaid had proved a online convertor with correct codec's to get the desired format.