First Truck Parts Reviews 

439
TrustScore 4 out of 5

4.1

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers had a great experience with this company. Customers frequently mention that the delivery service is extremely fast and reliable, noting that orders arrive securely packaged and well protected for transport. Many buyers also appreciate discovering hard-to-find components easily, observing the great product availability and fair, affordable pricing across the entire catalog. However, some reviewers were not happy with receiving incorrect parts or items that were ultimately incompatible with their specific vehicles, causing unexpected repair delays. Some consumers also shared frustration over unexpected restocking fees applied when attempting to return these wrong or totally unusable products.

What people talk about most

Product

People report ambiguous experiences with product, as customer opinions vary widely. Some consumers praise the... See more

Delivery service

Customers report positive experiences with delivery_service, frequently highlighting fast shipping and items... See more

Price

Customers consistently note ambiguous experiences with price, often highlighting great and affordable pricing... See more

Order

Clients share ambiguous opinions on order experiences, highlighting both smooth transactions and frustrating... See more

Quality

Reviewers highlight ambiguous aspects of quality, noting both high standards and concerning discrepancies.... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Product delivery was awesome very well packaged. Delivery was on time. Website was easy to navigate and find what I needed. Only thing bothering me is the description on the says brand new genuine Cu... See more

Rated 4 out of 5 stars

Fast shipping and product arrival. Disappointed the turbo installation kit wasn't included with the turbo for the price I bought it for. Other sites online included both the turbo w/install kit for le... See more

Rated 5 out of 5 stars

I will definitely ask First Truck Parts again if I will need help. I finally received my module today, although pricey because of customs fee and shipping because I'm located in Europe but I'm complet... See more


Company details

  1. #9 of 10 best companies in Truck Accessories Store
  2. #57 of 81 best companies in Auto Parts Store

Written by the company

Truck parts seller for Mack, Volvo, Kenworth, Freightliner, International, Peterbilt, Cummins, Dodge, Caterpillar etc.


Contact info

4.1

Great

TrustScore 4 out of 5

439 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.1

All reviews

(439)

102 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

First time ordering through them

First time ordering through them. Online ordering you can track the process of shipping right away. I called to make sure they had it and I was told to pack it up and ready to ship can take up to 3 days and it will go out the door and that is exactly what happened. Very easy to work with.

June 1, 2026
Rated 1 out of 5 stars

NEVER USE AGAIN

Was shipped a part that was not the part number we ordered and was told it was compatible. It was not dimensionally the same and would not work. The customer using the same parameters of information was able to obtain the part without issue. They pretty much said sorry for your luck. You should have found a way to make the square peg fit into the round hole. so we are charging a 20% restocking fee. I was not able to charge the customer for this because he was able to get the part without any problem using the same info.

April 30, 2026
Rated 1 out of 5 stars

Worst experience I have ever had with…

Worst experience I have ever had with an online parts company. Cant talk to anyone and they only respond with email. I ordered a part and they sent me a note that part of it (reservoir) was not available but they could ship the remainder and issue a partial credit. Then they advised me that they issued two credits by mistake and that I had to pay them back for one before they would ship my part. Once i verified that they did issue two credits I did pay and they shipped my part but only half of it. When i tried to call their number went to and answering service and never called me back but I got an email there must have been a misunderstanding on my part, I had an email stating it was only the master cylinder reservoir that they didn't have but I still expected the master cylinder. They responded with a lame excuse but said I could return the part (booster) they did send, so that's what I did. I did find a complete assembly that was 400.00 cheaper and ordered it from them. Cost me over a week in all this. Very poor service!!!!!!!

April 9, 2026
Rated 1 out of 5 stars

Customer Service non-existent (is there a human?)

Terrible customer service until you post bad feedback. I'm just going to leave it at sub par customer service until you post bad feedback. I've edited 95% of this but after posting the original negative feedback, the company spoke to me more about removing my feedback than they did answering my questions about ordering my part.

April 2, 2026

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