I received a cross trainer 18 months ago as a gift from my wife.. I used it regularly and one part of it was defective and effectively broke. On reproting the problem to Fitwinkle they honoured th... See more
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Some time last year, I ordered a pedal machine to help with my recent knee surgery. Unfortunately, it never arrived because my neighbours stole the package. However, Fitwinkel promptly resent another,... See more
It’s been over a week and I still haven’t received my order of an online cadeaubon. Update: The shop reached out to me and provided a solution. Despite the delay caused by a technical error, I am... See more
I ordered a rowing machine, which broke after one week. They did send me a replacement for the broken piece only, without any offer to repair the damage. So now I'm left with figuring out how to do it... See more
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Company details
- Fitness Equipment Store
- Martial Arts Supply Store
- Physiotherapy Equipment Supplier
- Sportswear Store
- Vitamin and Supplements Store
Written by the company
Sinds 2000 is Fitwinkel gespecialiseerd in het verkopen van fitnessapparatuur zoals crosstrainers, hometrainers, loopbanden, roeitrainers, spinningfietsen en krachtstations. Naast cardio en krachtapparatuur heeft Fitwinkel een breed assortiment aan klein fitnessmateriaal zoals dumbells, kettlebells, opdruksteunen, fitnessballen, yoga artikelen en meer. Fitwinkel is erkend merkdealer van grote merken zoals: Kettler, Concept2, Flow Fitness, Life Fitness, Flow Fitness, Finnlo, VirtuFit en Tunturi. Met een magazijn van ruim 8.000 m2 leveren wij 10.000 artikelen binnen 24 uur door heel Nederland en België. De klant staat centraal bij Fitwinkel. Wij staan iedere werkdag tot 22:00 per telefoon, LiveChat en Whatsapp voor u klaar en zijn op zaterdagen tot 17:00 beschikbaar. Met onze eigen team aan servicemonteurs monteren wij jouw fitnessapparaat aan huis en zijn wij in het geval van storingen snel ter plekke.
Contact info
Jan Tinbergenstraat 131, 7559 SP, Hengelo, Netherlands
- +31 (0)74 - 349 15 79
- klantenservice@fitwinkel.nl
- fitwinkel.nl
Asks customers to review
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Replied to 60% of negative reviews
Typically replies within 2 weeks
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Delivered fast and works great
Delivered fast and works great! Feels sturdy and quiet and I'm enjoying it very much. Assembly with the provided wrenches was a bit of a hassle, but if you have a good torque wrench - it can be done in a matter of minutes.

Reply from Fitwinkel
Job Done!
Fitwinkel had what I was looking for but not in stock so I ordered it online and it was delivered the next day. Perfect!

Reply from Fitwinkel
Very bad following on problems
Very bad following on problems. Bought the Crosstrainer Hammer XTR, band problem after 2 week, reparation after more than a month. 4 month later the flywheel begin to make a lot of noise, send the repairman with no replace matarial. Still any answer after 3 weeks. Don't answer my mails. Don't trust them and don't buy any product on this site.

Reply from Fitwinkel
Very small range of movement for the…
Very small range of movement for the abdominal. Not quality equipment.

Reply from Fitwinkel
Friendly staff and instant delivery
I chose one elliptical/crosstrainer model from this website that fit my budget (Tunturi C50r) and visited a show-room at Helmond to see it at real first (the staff at Helmond was really helpful and friendly btw.) Next day I ordered it online and got it like next morning at 8.30! It's crazy! I was still sleeping when the guy from delivery put this 70+ kg box at the front of my door. He did not move it inside the house btw. (maybe because of corona). I assembled the thing myself, it was not a problem for me. Overall impression is good, not really something to complain about.

Reply from Fitwinkel
Very easy to deal with
Very easy to deal with. Clear communication, immediate shipment. Thanks

Reply from Fitwinkel
Thank you for the good service!
Thank you for the good service!
I dont understand Dutch, but despite the fact I had a problem with the article I bough the service and cooperation were excellent.
Thank you!

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I have issue with the product
I have issue with the product, the reply to my request was sent quickly, but the issue is not resolved yet

Reply from Fitwinkel
Absolutely fantastic piece of fitness equipment
Absolutely fantastic piece of fitness equipment, this is probably the best purchase I’ve made in a really long time.
I assembled it myself, with all the tools included, and in less than two hours it was all done
At first the breaking pad was a bit hard to lubricate, but eventually I managed and now the resistance can be adjusted perfectly.
I’d recommend using a gel seat cover or padded shorts, but I’m overall pretty happy with my spin bike
10/10 would recommend

Reply from Fitwinkel
Pros and Cons
Well packed, but there were a couple of issues.
The package was received by a neighbor as apparently I did not answer the door. However, there was no ringing at the door and I was home, waiting for the package. Secondly, some of the pieces were to tight so the mounting was a lot more difficult and they scratched the trampouline legs during mounting. I have painted the legs, hoping they will not rust. In addition, after the first use, it got scratched because of the jeans' iron caps. Not sure if this is normal for any trampouline, but a mention in the instructions of what you should wear when using the product would have helped.
In rest, the product seems to be of OK quality. Will see how it works in time.

Reply from Fitwinkel
ABSOLUTELY AWFUL EXPERIENCE
Since the order was placed the communication and handling of delivery has been abhorrent.
Firstly, it is the complete responsibility of the company to not only guarantee a smooth delivery at the cost paid, but also not to leave customers with such chaos in order to receive their items. At the time of purchase there was no communication of this and had there have been, I would not have bought the items.
Since the first day, we received rude phone calls from a courier who was both impatient & disrespectful, hung up, called 10 minutes before arrival with 0 warning and refused to even wait 30 mins or come back later that day. He yelled at my partner & had 0 respect for the situation or local surroundings.
We have just moved into the area and already it appears, although through no fault of our own, have caused horrific damage to the communal space- he has destroyed a wooden & metal bench with his van.
To begin my complaint, after the wrong address was used, we rescheduled, the driver did not come and I waited all day. We rescheduled a 3rd time, the driver never came and I was forced to chase again. On the fourth attempt, to which I waited all day again, the driver called and informed me that he would 'dump our stuff' outside the building whether we liked it or not. This was the ONLY hour I was not home that entire day and had he given me more warning, I could have made it back in time.
He also admitted to my partner that he is responsible for the damage to the communal benches, 500 yards from our apartment building.
When he called my partner, he gave us 10 minutes to arrive. My partner, rushing home from work, insisted the driver give us 30 minutes. The driver, hung up the phone.
We came home to find our 500 euros worth of goods for anyone to steal, left outside and I assume that means it is also now our responsibility to remove the wooden palette.
The whole experience has been miserable & gives me no hope to ever use your company again, nor recommend it.

Reply from Fitwinkel
Great and trusted website for all your fitness needs
Website: 4/5
Product Selection: 4/5
Price: 4/5
Delivery: 5/5
Payment: 5/5
Great and trusted website for all your fitness needs

Reply from Fitwinkel
Delivered as expected and on time
Delivery on promised time with good packaging. Item is as informed.

Reply from Fitwinkel
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