fixmybrokenscreen.co.uk Reviews 

799
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 173 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting quick turnarounds and efficient processes for repairs. Many people found the pricing to be very competitive and fair, often saving significant amounts compared to other options. The quality of the repairs is frequently described as outstanding, with devices looking and functioning like new. Reviewers also appreciate the professional, helpful, and kind staff who provide clear communication throughout the process. However, some customers also noted issues where devices were returned in a worse condition, with new damage, or the repairs failed shortly after.

What people talk about most

Service

Customers consistently note positive experiences with service, praising the speed, efficiency, and quality of... See more

Product

Users describe ambiguous interactions with product, with many customers reporting positive outcomes such as... See more

Price

Consumers find price to be a positive aspect, with many reviewers highlighting that the costs for repairs are... See more

Quality

Reviewers mention positive feedback about quality, with many customers delighted by the results of their... See more

Staff

Customers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service, fixed my broken iPad Air screen in less than 1 working day! As far as I searched online, these guys were the only ones that could do glass-only replacement for my model, instead of... See more

Rated 5 out of 5 stars

Struggled to find somewhere to send my MacBook Air. Found this company and everything has gone like clockwork - ordered a new screen and paid on the Sunday - item collected by my postman on the monda... See more

Rated 5 out of 5 stars

They made contact and continued updating me via WhatsApp which was very straightforward. All the arrangements for sending my iPad to them for replacement of a faulty USB C port and battery were flawle... See more

Rated 5 out of 5 stars

Replaced the screen on my MacBook. Kept me updated during the whole process and charged a fair price for the work carried out. The premises were tidy and the staff professional. Overall, a very positi... See more


Company details

  1. Mobile Phone Repair Shop
  2. Computer Repair Service
  3. Electronics Repair Shop

Written by the company

"At FixMyBrokenScreen, we repair and recycle Apple Watches, iPads, MacBooks, and smartphones. Our team specialises in advanced screen repairs that many other companies don’t offer. You can easily book a repair online for our postal service or visit our store in London to have your device fixed."


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

799 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.7

All reviews

(799)

171 reviews in the last 12 months

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Rated 5 out of 5 stars

Professional efficient and reasonable!

I’ve used fixmybrokenscreen a few times now to replace the screen on my Apple Watch. The process is very easy and they are very efficient. I received my watch back after a day with a new screen and new battery. I’ve had a lot of shops say that they can only replace the entire LCD and screen together for a lot more money but fix my broken screen are able to just replace the glass. I will definitely use them again next time I drop my watch!

July 17, 2025
Unprompted review
Rated 5 out of 5 stars

Smooth and professional service

Smooth and professional service, fast and safe delivery. I fixed broken apple watch screen twice, i will never look for anyone else. Well done guys and thank you very much!

July 15, 2025
Unprompted review
Rated 1 out of 5 stars

False Claims, Broken Camera, No Refund

I sent two MacBooks to FixMyBrokenScreen:
First MacBook – They couldn’t repair it and promised a refund. It’s been over a month and I’ve still received nothing, despite follow-ups.

Second MacBook (M1 Air) – I sent this in with a perfectly working camera and a non-OEM screen with poor colour grading — not a cracked or damaged screen.
They falsely claimed there was “extensive damage” to the screen and said the camera must have been damaged at the same time as screen was — a complete fabrication.
After their screen replacement, the camera and ambient light sensor no longer work. Apple Diagnostics shows hardware faults (NDC001, ALS001, VFD001), and they now suggest I use an external webcam instead.

No accountability. No resolution. No refund.
Deeply untrustworthy — I’d avoid at all costs.

July 12, 2025
Unprompted review
Rated 5 out of 5 stars

The service from mybrokenscreen company…

The service from mybrokenscreen company is amazing. Well-explained and professional staff, affordable price and efficient service with the high quality new screen provided! I would strongly recommend this company to any people who are struggling to fix the broken screen!

July 9, 2025
Unprompted review
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Rated 5 out of 5 stars

Apple Watch ⌚️ Battery Replacement

New Battery 🔋 Replacement For My Vintage Apple Watch ⌚️ Series 4 Stainless Steel in Space Black 40mm. I’ve Paid £50 for The Battery 🔋 Replacement and It’s a Genuine From Another Watch ⌚️ That Has 92% Battery 🔋 Health. Plus I Will Get 12 Months Warranty From 7/7/25 and Let’s See How it Goes. Great 👍🏼 Service Thank you ☺️ Guys

July 9, 2025
Unprompted review
Rated 1 out of 5 stars

Do not get your MacBook fixed here!!

Got my lcd screen repaired here and it only lasted me a couple moths before it showed sign of degradation. The other day some light lines appeared across my screen and now there are black lines at the bottom meaning my computer is getting worse and very quickly. My research tells me that this problem is because of a loose connection in the cables, a faulty lcd screen, or an aging lcd screen. This tells me that they either installed my screen incorrectly, gave me a faulty screen or gave me a used screen which looking at the other one star reviews (that I now really wished I paid more attention to) seems to be very probable. Definitely do not get your MacBook screen fixed here even if the price is very tempting. I will now either have to pay hundred more to get my screen fixed or thousands more to buy a new MacBook.

March 26, 2025
Unprompted review
Rated 5 out of 5 stars

Company helpful and efficient

Company helpful and efficient. Fixed screen. Helped when I got confused with login. Postal service didn’t try my front door for some reason but put in a safe place. Not sure why - I stayed in for two hours to sign off as I was told. But even so very good experience.

July 5, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant help

Brilliant help, honest and professional- highly recommended - good old fashioned customer service :-) thoroughly recommended

June 26, 2025
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic, great communication, very fast turnaround, thank you for making it uncomplicated

June 28, 2025
Unprompted review
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Rated 5 out of 5 stars

Amazing

Amazing. Super quick repair on Apple Watch, fantastic service. Very reasonable price. Cannot recommended highly enough. Superb.

June 23, 2025
Unprompted review
Rated 5 out of 5 stars

Highly recommend!!

Pretty much half the price of everywhere else to replace my Apple Watch screen and fixed to perfection within 48 hours. Would highly recommend. Terry

June 18, 2025
Unprompted review
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Rated 5 out of 5 stars

Brilliant Service

Great service, repaired iPad 9 screen quickly and returned the tablet to me in very good time. Really good value and would absolutely recommend them for repairs of this nature.

June 12, 2025
Unprompted review

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