We purchased the Hamilton for a historic house in the US. Your design consultant was very helpful throughout the group decision-making and clear about the next steps. She answered all questions prompt... See more
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We absolutely love our resident Duke (name of chair), as do all our friends and relatives. Such a wonderful addition to our home, so well-crafted and so comfortable. Not only that but it also improv... See more
Company replied
We're very pleased with the quality of our two sofas and the company's customer service. And when we wanted to make a change by adding a mono cushion to the larger sofa, the team made it easy, and th... See more
Company replied
I came across Fleming Howland quite sometime ago when researching for a Wingback Chair, after looking at a number of producers I kept hankering back to F & H. I eventually placed my order for the '... See more
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Company details
Written by the company
Fleming Howland has produced the world’s best-known iconic British sofa since 1780. Discover a more personalised approach to design and comfort. Heirs to age-old practices, Fleming Howland is a furniture maker from Lancashire, England. With a legacy that is continuously evolving, objects of functional beauty are brought to life. Fleming Howland draws the connoisseur to the craftsman by personalising designs that transcend the ordinary. It is a place that creates refined extravagance, iconic designs and bespoke dreams.
Contact info
Kestrel Court, Bridgewater Close, BB11 5TE, Burnley, United Kingdom
- info@fleminghowland.com
- fleminghowland.com
4.6
Excellent
448 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 100% of negative reviews
Typically replies within 1 month
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very disappointed with Fleming Howland …
very disappointed with Fleming Howland I ordered the Alfred Chair expecting it to be as per the picture on the website but when it arrived, although the quality is good apart from a small hole in the leather which was not obvious when the cushion was in place, the design was not right - the buttons were lower down on the back which changed the style and their excuse was that because the cushion is high it makes it look like its different so putting the blame on the customer saying it is as per their website which it clearly is not so after many emails with their excuses I give up - very disappointing !!
noted your response however the chair that I have received does not match the photograph on your website and no disrespect if you cannot see the difference then I am very sorry for you - there have been numerous emails Emily the content of which i do not agree but in my last email i did say i no longer wish to continue with the emails and I would leave a review - my review has not changed !!
JUST TO ADD THAT THEIR QUALITY IS EXCELLENT AND ALSO THEIR DELIVERY GUYS - ITS REALLY JUST THE DESIGN BUT I GUESS I WILL HAVE TO LIVE WITH IT AND ALSO THE LITTLE HOLE SO PERHAPS IN FUTURE THEY WILL TAKE BETTER CARE AND WHERE IT IS INTENDED TO ALTER THE POSITION OF THE BUTTONS TO LET THE CUSTOMER KNOW..
November 16, 2025
Unprompted review
Reply from Fleming Howland
Thank you for your feedback. We are always happy to clarify facts for anyone reading.
The design of the Alfred Chair you received is correct and matches the product photography on our website. The simple black-and-white line illustration shown in the size selector is not intended to represent upholstery detail; it is a technical icon used solely for choosing dimensions.
Regarding the cushion height, all new chairs leave our workshop with fully plumped cushions which naturally settle with use. This was explained in writing along with comparison images. The position of the buttons has not changed.
You also mentioned a hole in the leather, but this was never reported to us before your review. As with any concern of that nature, we would need the opportunity to inspect it so that we can help appropriately.
Finally, we confirmed in writing that we would collect the chair in accordance with our returns policy and provide a refund should you wish to proceed.
We take great care to offer clear information and courteous support, and we regret that our efforts did not meet your expectations in this instance.
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Delivery was a nightmare
The sofa and chair seem to be of very good quality, though it is a little early to tell how well they keep. Based on product quality alone, I'd rate Fleming Howland 4, or even 5.
Worth noting, the leather was of a better quality than I expected, even though I went for the cheaper option .
But delivery was a nightmare. It took four attempts, each of them cancelled last minute. This added over 3 months to the initial time estimate communicated by FH.
Communication by the delivery partner was outrightly bizarre. And the fact that one has to pay FH in full, for them to even dispatch the prices to their delivery partner is annoying.
Only positive thing I can say about delivery is the when the pieces finally did arrive the van driver was friendly and professional.
Furniture 4 to 5. Delivery 1. Makes an average of 3.
October 4, 2025
Unprompted review
Reply from Fleming Howland
Thank you for your review and for acknowledging the quality of our furniture.
For deliveries to Germany, our standard service includes kerbside delivery. White glove delivery, with more flexible timing and coordination around personal schedules, is available for an additional surcharge. We also kindly ask clients to share any planned travel dates so we can avoid storage or delays, which we understand contributed to the timing in this case.
Our furniture is built to last for generations, and we never compromise on transport standards. Pieces of this weight and value can only be entrusted to specialist carriers, and the additional care required can naturally extend lead times.
We are continually refining our logistics processes, and your feedback is appreciated as it helps us strengthen this part of our service.
Purchasing a timeless product
The ordering process was seamless. The product was excellent. Would gladly purchase again
October 11, 2025
Unprompted review
Reply from Fleming Howland
We greatly appreciate your feedback, Steve. It is gratifying to know that the ordering process proved straightforward and that the product has met expectations.
Best wishes,
Fleming Howland
Friendly helpful but a little slower…perfection
Friendly helpful but a little slower than expected
Well worth the wait
An air loom
October 1, 2025
Unprompted review
Reply from Fleming Howland
Thank you for your kind words, William. We are delighted that the craftsmanship and care were appreciated.
Best wishes,
Fleming Howland
Customer service was five star
Customer service was five star. Kind, thoughtful, responsive and most of all resolved all issues! I ordered multiple pieces at separate times, and the care everyone took to send samples and communicate with me was appreciated and amazing. Thank you for our family legacy pieces.
September 20, 2025
Unprompted review
Reply from Fleming Howland
Hello Melanie,
Thank you for such generous feedback. We are delighted that our team’s care and communication made the process so seamless, and it is wonderful to know your family will enjoy these pieces for many years to come.
Best wishes from all of us at Fleming Howland.
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We absolutely love our resident Duke…
We absolutely love our resident Duke (name of chair), as do all our friends and relatives. Such a wonderful addition to our home, so well-crafted and so comfortable. Not only that but it also improves posture. Can't fault any part of the buying process or the end product. Can whole-heartedly recommend Fleming Howland and may well be paying them another visit before too long!
May 28, 2025
Unprompted review
Reply from Fleming Howland
Hello Anne,
Thank you for such generous feedback. We are delighted that your Duke office chair has become such a valued addition to your home and that its craftsmanship and comfort are so well appreciated. It is also wonderful to know that the buying process met your expectations.
Best wishes,
Fleming Howland
Elegant and timeless throughout the entire experience
The sales support experts from Fleming Howland provided expert advice (regarding colour swatches nailed head finishes and product options). I wanted a very classic, elegant and timeless aesthetic. Fleming Howland produced the perfect piece and I am thrilled with the entire experience, most importantly, I am thrilled with the beautiful craftsmanship.
August 6, 2025
Unprompted review
Reply from Fleming Howland
Hello Kirk,
Thank you for such a thoughtful review. We are delighted that our team’s guidance helped you achieve the classic and timeless aesthetic you envisioned, and that the craftsmanship of your piece has brought such pleasure.
Best wishes from all of us at Fleming Howland.
Communication
The best part was the degree of communication throughout the whole process. I was never kept in the dark during building my chair, shipping, and delivery.
June 20, 2025
Unprompted review
Reply from Fleming Howland
Hello David,
Thank you for your kind words. We are delighted that our communication throughout the process gave you confidence and reassurance, and that your experience was so positive.
We hope that you and your family enjoy your new furniture for many years to come.
Best wishes from all of us at Fleming Howland.
Wonderful customer service
Wonderful customer service. Uncompromised quality of merchandise.
June 29, 2025
Unprompted review
Reply from Fleming Howland
Hello Ephraim,
Thank you for your kind words. We are delighted that both our customer service and the quality of our furniture have met your expectations.
Kind regards,
Fleming Howland
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Very professionnal service
Very professionnal service
French speaking relative
My Chesterfield is amazing and his quality exceptional
I had some delay because I didn't understand that I had to contact the deliverer to pay the custom tax.
June 12, 2025
Unprompted review
Reply from Fleming Howland
Hello Giovanni,
We greatly appreciate your feedback and are pleased to know your expectations were met in both quality and craftsmanship.
Best wishes,
Fleming Howland
Wonderfully crafted furniture
June 5, 2025
Unprompted review
Reply from Fleming Howland
Hello Usman,
Thank you for your kind words. We are delighted that the craftsmanship of our furniture has been recognised and appreciated.
Best Wishes,
Fleming Howland
Quality and craftsmanship!
Absolutely stunning furniture! The craftsmanship and quality are top-notch, and every piece looks amazing in my home. It did take a little while to arrive, but it was so worth the wait — I couldn’t be happier with my purchase!
August 9, 2025
Unprompted review
Reply from Fleming Howland
We greatly appreciate your thoughtful review. It is gratifying to know that the quality and craftsmanship of your furniture have met expectations and that the pieces complement your home so well. We value your patience throughout the process.
Best wishes from all of us at Fleming Howland.
The piece is amazing
The piece is amazing. Everything we expected. The manufacturing process took longer than estimated, and that wasn’t proactively communicated to us. Delays happen, but it was frustrating having to repeatedly request for updates.
June 4, 2025
Unprompted review
Reply from Fleming Howland
Hello Greg,
We are delighted to hear that the finished piece has met your expectations. As each item is handmade to order, the timeframes we provide can only ever be estimates. We value your feedback regarding communication and will take this into account as we continue to refine our service.
We hope that you and your family enjoy your new sofa for many years to come.
Best wishes from all of us at Fleming Howland.
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Our first bespoke chair amazing,
Very relaxed visit to showroom, all questions answered and requirements accommodated in a professional manner, plus ongoing communication excellent. Happy with everything and love our chair. Would recommend company - and have indeed done so.
May 28, 2025
Unprompted review
Reply from Fleming Howland
Hello Anne,
Thank you for sharing such kind feedback. We’re delighted you enjoyed your showroom visit and that your chair has brought you such pleasure. Your recommendation means a great deal to us.
Best wishes from all of the team at Fleming Howland.
Exceptional quality furniture
May 21, 2025
Unprompted review
Reply from Fleming Howland
Thank you for your kind words. We take great pride in the craftsmanship of our furniture and are delighted that the quality has met your expectations.
Extremely high quality craftsmanship…
Extremely high quality craftsmanship and very helpful sales team.
May 1, 2025
Unprompted review
Reply from Fleming Howland
Hello Harry,
Thank you for taking the time to submit your feedback. We're pleased to hear that you appreciate the craftsmanship of your new furniture and found our sales team helpful. We appreciate your support and remain at your service should you need any assistance again in the future.
Best wishes from all of the team at Fleming Howland.
I continue to be impressed with all…
I continue to be impressed with all things Fleming & Howland. From the quality to value to delivery. I even ended service and it was great.
August 2, 2025
Unprompted review
Reply from Fleming Howland
Hi Steve,
Thank you for your kind words, we're delighted to hear that you're impressed with the quality, value, and delivery of your new furniture. We look forward to serving you again in the future.
Best wishes from all of the team at Fleming Howland!
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Across the Atlantic
Initially we resisted the idea of buying a sofa online. But, our disappointment with the many sofa styles and leather options available within a 100 mile radius of us led us to reconsider. We are glad we did, as our search led us to Fleming and Howland.
Although online versions of their brochures were easily available, I did request printed copies. This was very helpful as their printed brochures offered a large format on high quality paper stock, giving us greater confidence in what we would actually be purchasing.
What really sealed the deal for us was their beautiful leathers. The swatches are sizable, not skimpy!
Customer service was impeccable. I highly recommend this company.
March 25, 2025
Unprompted review
Reply from Fleming Howland
Hello Vicki,
Thank you for your kind review! We're glad our brochures and leather swatches helped you feel confident in your purchase. It's great to hear that our customer service met your expectations too. We appreciate your recommendation and look forward to serving you again in the future.
Thank you again from everyone at FH.
Beautiful Sofa
Beautiful Sofa, superb quality. You get what you pay for as they say!
July 15, 2025
Unprompted review
Reply from Fleming Howland
Hello Chris,
Thank you for your feedback. We're pleased to hear that you're satisfied with the quality of your sofa, and we hope you enjoy it for many years to come.
Should you need any assistance in the future, please don't hesitate to contact us.
Best wishes from everyone at Fleming Howland!
I came across Fleming Howland by accident.
I came across Fleming Howland quite sometime ago when researching for a Wingback Chair, after looking at a number of producers I kept hankering back to F & H. I eventually placed my order for the 'Henry Thoreau' Chair and Footstool.
Today they were delivered, the time it took me to decide and then order was worth the wait and deliberation. The combination in hand coloured Tan is truly amazing, rich in colour, to look at and sit in!
The delivery team also deserve a big thank you, they were excellent.
To all involved in my new furniture, thank you!
July 8, 2025
Unprompted review
Reply from Fleming Howland
Hello David,
Thank you for taking the time to leave a review. We're thrilled to hear that your Henry Thoreau Chair and Footstool were worth the wait. We’ll pass on your kind words to our delivery team - they’ll really appreciate it.
Thanks again for choosing Fleming Howland. We hope your new furniture brings you comfort and joy for many years to come.
Best wishes from everyone at Fleming Howland.
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