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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers consistently praise the quality of the products, frequently mentioning fresh and beautifully arranged flowers. People often highlight the efficiency of the service, noting smooth processes from ordering to delivery, even for international orders and last-minute requests. Reviewers appreciate timely deliveries and clear communication, with some finding the photo confirmation after delivery particularly reassuring. However, some people were dissatisfied with the delivery service, reporting instances of non-delivery, significant delays, or items being left in incorrect locations. A few other people also felt that the product received did not match the advertised image, with bouquets containing fewer flowers or different arrangements than expected. There were also mentions of missing items from gift baskets and unresponsiveness from customer support regarding issues.

What people talk about most

Delivery service

People report ambiguous experiences with delivery service. Many customers praise the punctuality and... See more

Order

Clients share ambiguous opinions on order. Many customers report smooth and secure ordering processes,... See more

Product

Reviewers mention ambiguous feedback about product. Many customers praise the freshness, beauty, and timely... See more

Service

Consumers find service to be ambiguous. Many reviewers praise the service for being flexible, efficient, and... See more

Quality

Reviewers highlight positive aspects of quality, consistently praising the freshness and careful arrangement... See more

Based on these reviews

Rated 5 out of 5 stars

Several orders have been placed over time, and the quality remains consistent. Fresh flowers and reliable timing every single time. That reliability stands out.

Company replied

Rated 5 out of 5 stars

I don’t know where the bad reviews are coming from ( maybe the people who were happy with the service just write here much less often). What can I say, it was wonderful, both the courier and the opera... See more

Company replied

Rated 5 out of 5 stars

At first when reading the negative reviews, I was scared as I had already placed an order but to my great surprise they’d delivered and were very patient and accommodating. The flowers were beautiful... See more

Company replied


Company details

  1. Flower Delivery

Written by the company

Flowers.ua – a national delivery service of flowers and gifts in Ukraine and the world. We are engaged in the delivery of flowers and gifts for more than 17 years and have great experience in the organization of congratulations at the highest level! We also understand that our job is not just send flowers but primarily delivery of good mood, sending your emotions to dear people at a distance!


Contact info

3.5

Average

TrustScore 3.5 out of 5

176 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 5 out of 5 stars

Saved the Day

A last-minute order was handled without stress. Delivery was right on schedule and everything looked beautiful. Truly grateful for the help.

April 16, 2026
Unprompted review
Rated 4 out of 5 stars

Fresh flowers, but had to meet the courier

I ordered a basket of flowers for my mom’s birthday. The flowers were very fresh and lasted a long time. I took one point off because the courier got a bit lost in our neighborhood, so I had to go out and meet them by the entrance. Overall, everything was great.

April 16, 2026
Unprompted review
Rated 5 out of 5 stars

Truly Caring Team

Every question was answered quickly and kindly. Communication felt warm rather than formal. That human approach really stands out.

April 15, 2026
Unprompted review
Flowers logo

Reply from Flowers

Дякуємо за такі теплі слова 💛 Нам дуже важливо, щоб спілкування було не лише швидким, а й людяним та приємним. Раді, що ви це відчули 😊

Rated 5 out of 5 stars

Distance Didn’t Matter

Being far away no longer felt like a problem. The process was simple and the flowers arrived right on time. A dependable way to stay connected.

April 15, 2026
Unprompted review
Flowers logo

Reply from Flowers

Дякуємо за відгук 😊 Приємно знати, що ми допомагаємо долати відстані та залишатися ближчими до рідних 💐

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Rated 5 out of 5 stars

Loved Seeing the Smile

Receiving the delivery photo with the bouquet in hand was such a warm moment. It felt reassuring and personal. A small detail that makes a big difference.

April 15, 2026
Unprompted review
Flowers logo

Reply from Flowers

Дякуємо 💛 Дуже раді, що такі деталі, як фото під час доставки, додають ще більше емоцій та тепла 😊

Rated 5 out of 5 stars

Arrived Sooner Than Planned

The delivery happened much faster than expected. The bouquet arrived fresh and beautifully arranged. Everything felt easy and well organized from start to finish.

April 15, 2026
Unprompted review
Flowers logo

Reply from Flowers

Дякуємо за відгук 😊 Раді, що доставка приємно здивувала швидкістю, а букет залишив гарне враження 💐

Rated 5 out of 5 stars

Perfect Touch for a Special Day

Ordered for a special occasion and everything went as planned. The flowers arrived fresh and on time, adding warmth to the celebration.

April 15, 2026
Unprompted review
Flowers logo

Reply from Flowers

Дякуємо 💛 Нам дуже приємно бути частиною ваших особливих моментів і допомагати створювати святковий настрій 😊

Rated 5 out of 5 stars

Easy to Trust

From the moment I placed the order, I felt confident everything would go well. And it did.

April 12, 2026
Unprompted review
Flowers logo

Reply from Flowers

Дякуємо за відгук 😊 Раді, що ви відчували впевненість у сервісі з самого початку і що все пройшло саме так, як очікували 💐

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Rated 5 out of 5 stars

Timely and Professional

The order was delivered exactly when promised. Professional handling from start to finish.

April 12, 2026
Unprompted review
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Reply from Flowers

Дякуємо 💛 Приємно знати, що доставка була своєчасною, а сервіс — професійним на кожному етапі 🌿

Rated 5 out of 5 stars

Consistency You Can Trust

Several orders have been placed over time, and the quality remains consistent. Fresh flowers and reliable timing every single time. That reliability stands out.

April 8, 2026
Unprompted review
Flowers logo

Reply from Flowers

Дякуємо за довіру та що обираєте нас знову і знову 💚 Раді, що стабільна якість і своєчасна доставка залишають лише приємні враження!

Rated 5 out of 5 stars

They Made It Happen

A last-minute request was handled smoothly. Delivery was completed on time and the flowers looked wonderful. Truly appreciate the flexibility.

April 8, 2026
Unprompted review
Flowers logo

Reply from Flowers

Дякуємо за відгук! Раді, що змогли оперативно допомогти навіть із терміновим замовленням 😊 Завжди намагаємось бути гнучкими для наших клієнтів!

Rated 5 out of 5 stars

Small Gift, Big Impact

What seemed like a simple bouquet turned into a meaningful surprise. Delivery was smooth and the reaction was priceless. A wonderful experience.

April 6, 2026
Unprompted review
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Reply from Flowers

Щиро дякуємо! Дуже приємно знати, що навіть невеликий букет може подарувати такі великі емоції 💐

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Rated 5 out of 5 stars

Even Better Than Expected

The bouquet looked even better than anticipated. Fresh flowers and careful arrangement made a strong impression. Real attention to detail.

April 2, 2026
Unprompted review
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Reply from Flowers

Щиро дякуємо за такі приємні слова 💐 Нам надзвичайно радісно, що букет перевершив ваші очікування, а якість і оформлення залишили гарне враження. Стараємось приділяти увагу кожній деталі 🌸

Rated 5 out of 5 stars

Support That Truly Helps

A few questions came up before placing the order, and the team responded quickly and clearly. Communication felt friendly and supportive throughout.

April 2, 2026
Unprompted review
Flowers logo

Reply from Flowers

Дякуємо за відгук 🙏 Нам дуже приємно, що ви відзначили роботу нашої підтримки. Завжди раді допомогти та зробити процес замовлення максимально комфортним 😊

Rated 5 out of 5 stars

Valentine’s Day Done Right

I ordered for Valentine’s Day and the experience was seamless. The flowers were fresh and beautifully arranged. Delivery was right on time.

April 1, 2026
Unprompted review
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Reply from Flowers

Щиро дякуємо 💝 Нам дуже приємно, що ми змогли зробити ваш День святого Валентина особливим. Раді, що все пройшло бездоганно та вчасно 🌹

Rated 5 out of 5 stars

Reliable and Professional

Everything was handled professionally from order to delivery. The bouquet looked beautiful and arrived on time. I trust this service.

April 1, 2026
Unprompted review
Flowers logo

Reply from Flowers

Дякуємо за довіру 🙏 Нам дуже важливо, що ви відзначили професійність сервісу. Раді, що букет і доставка залишили позитивні враження!

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Rated 5 out of 5 stars

You Truly Make People Happy

The flowers brought genuine joy to my loved one. Even from far away, I felt part of the celebration. Thank you for making it possible.

April 1, 2026
Unprompted review
Flowers logo

Reply from Flowers

Щиро дякуємо за такі щирі слова 💐 Нам дуже цінно, що ми змогли допомогти вам подарувати радість близькій людині, навіть на відстані. Саме заради таких емоцій ми і працюємо 💚

Rated 5 out of 5 stars

Easy to Order from Egypt

I placed my order from Egypt and the whole process was smooth. Secure payment and timely delivery. I’m very satisfied with the service.

April 1, 2026
Unprompted review
Flowers logo

Reply from Flowers

Дякуємо за відгук 🌍 Нам приємно, що замовлення з іншої країни було зручним і безпечним, а доставка — своєчасною. Будемо раді вашим новим замовленням 💐

Rated 5 out of 5 stars

My Go-To Flower Service

I’ve ordered several times and the experience has always been positive. Fresh flowers and punctual delivery each time. Consistent and reliable.

April 1, 2026
Unprompted review
Flowers logo

Reply from Flowers

Щиро дякуємо за довіру та те, що обираєте нас знову і знову 💚 Нам дуже приємно, що ви задоволені якістю квітів та стабільністю сервісу. Завжди раді старатись для вас 🌷

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