Fly Business Reviews 592

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 334 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, patience, and professional demeanor, often highlighting their ability to secure favorable pricing and suitable itineraries. The service is frequently described as excellent, with many appreciating the efficiency of the booking process and the responsiveness of customer service. However, some customers experienced issues with communication, noting difficulties reaching the company by phone and extended hold times. A few also mentioned a slight pressure regarding insurance purchases and limited-time deals.

What people talk about most

Staff

People report positive experiences with staff, highlighting their professionalism, helpfulness, and patience.... See more

Service

Users describe positive interactions with service. Customers consistently praise the excellent and... See more

Price

Clients share positive opinions on price, with many reviewers reporting significant savings, sometimes... See more

Customer service

Customers had positive experiences with customer service. Reviewers frequently praise agents for being... See more

Booking process

Consumers find the booking process to be a positive experience. Many reviewers praise the agents for their... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have high standards and know what I want and Fly Business delivered! I worked with Hugo who was very patient with me and is helpful even after the purchase with making sure all details are met with... See more

Company replied

Rated 5 out of 5 stars

My wife & I travel internationally several times, and I must say that Ms. Amy Doherty "Senior Travel Agent " with Fly Business has been the BEST travel agent that I have ever come into contact with. S... See more

Company replied

Rated 5 out of 5 stars

This is my second time booking tickets with Fly Business, and the experience was even better than before. George Brown understood exactly what I needed with minimal input and got me a ticket the same... See more

Company replied

Rated 5 out of 5 stars

While I did not end up traveling with tickets purchased on Fly Business, I wanted to give a shout out to Eric Zimmerman who was very helpful, responsive and attentive to all my queries. He repsonded i... See more

Company replied


Company details

  1. #83 of 203 best companies in Travel Agency

Written by the company

🌟 Experience Luxury Travel with Fly Business! 🌟 Elevate your travel experience with Fly Business, the premier travel agency specializing in top-tier business class tickets. With a sterling reputation as a trusted industry leader, Fly Business is your gateway to unparalleled comfort, convenience, and class in the world of air travel. Imagine embarking on your journeys in the lap of luxury, where every detail is meticulously crafted to cater to your discerning tastes. Fly Business takes pride in curating seamless travel experiences that seamlessly blend opulence and efficiency. Whether you're a seasoned corporate traveler or a leisure enthusiast seeking the epitome of comfort, our expert team is dedicated to tailoring your itinerary to meet and exceed your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

592 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Good service

Ethan was very prompt and helpful.

May 14, 2026
Fly Business logo

Reply from Fly Business

Hi Kalpana, thank you for your feedback! We’re glad Ethan was quick to respond and helpful throughout the process. We truly appreciate your support.

Rated 5 out of 5 stars

Worth the time

Marcus was fantastic to work with. My travel dates weren't flexible which makes finding a good flight price especially challenging. It took a few days but Marcus took the time to work with his team, do the research and find me the perfect flights at a price that was within my budget. This is the first time I've used a flight concierge and it was a great experience. Marcus spent more time with me and was more helpful than my travel agent.

May 14, 2026
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Reply from Fly Business

Thank you for sharing this! We’re glad Marcus took the time to really work through the details and find an option that fit your needs and budget. It means a lot to hear your first experience with us was such a positive one.

Rated 5 out of 5 stars

Always the best service

Mike always comes through with a great itinerary.

May 14, 2026
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Reply from Fly Business

Hi Nuala, thank you for your feedback! We’re glad Mike continues to deliver great options for your trips. We truly appreciate your support.

Rated 5 out of 5 stars

Excellent Service

Excellent follow through…consistent helpfulness and expertise…i feel confident to book again in future travel

May 13, 2026
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Reply from Fly Business

Hi Franca, thank you for your feedback! We’re glad you felt supported and confident throughout the process. We truly appreciate your trust and look forward to helping with future travel.

Rated 5 out of 5 stars

Greg is such a pleasure to work with

Greg is such a pleasure to work with. He always finds us the best rates. We appreciate him and all the work he does!

May 13, 2026
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Reply from Fly Business

Hi Charlotte, thank you for your kind words! We’re glad Greg continues to make the process easy and find great rates for you. We truly appreciate your support.

Rated 5 out of 5 stars

Milan was amazing

Milan was amazing! He was patient and asked all the right questions to find flights that met my criteria. Got me great flights, and perfect lay over times. He was fantastic! Found flights I couldn’t of found.

May 12, 2026
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Reply from Fly Business

Hi Kristen, thank you for sharing this! We’re glad Milan took the time to understand what you needed and found flights that worked so well for you. We truly appreciate your kind words.

Rated 5 out of 5 stars

Free ticket messed up my return on a…

Free ticket messed up my return on a changed flight. They were taking me to Vancouver when that segment of flight was a day away. Otherwise it saves lots of money. William was very good with support.

December 28, 2025
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Reply from Fly Business

Thank you, Atul! We really appreciate your sincere review and are glad William was able to provide good support. We’re happy you saved money overall, and we’ll be more careful when advising different flight options to help avoid issues like this in the future.

Rated 5 out of 5 stars

Ron is the epitome of customer service

Ron is the epitome of customer service! He is very responsive, unlike most people these days in the hospitality or service industry.

May 9, 2026
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Reply from Fly Business

Thanks so much, Peter! We’re thrilled to hear Ron provided such responsive and thoughtful service. We really appreciate your kind words and are glad he could make the experience a great one.

Rated 4 out of 5 stars

Working with Lucas was great

Working with Lucas was great. I had a fixed agenda with specific deposit an return dates made challenging by overnight flights and crossing the dateline. I believe I wound up with the best schedule saving about $900 pp over direct non-stop.

May 8, 2026
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Reply from Fly Business

Thanks so much, Scott! We’re glad Lucas was able to help you find the best schedule and a great savings. We really appreciate you sharing your experience.

Rated 5 out of 5 stars

Robert was very helpful and…

Robert was very helpful and understanding still waiting to here back from him .

May 8, 2026
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Reply from Fly Business

Thanks so much, Sabine! We’re glad Robert was helpful and understanding. We appreciate your patience.

Rated 5 out of 5 stars

Chris helped me purchasing a good…

Chris helped me purchasing a good connection. Thank you. Will return

May 8, 2026
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Reply from Fly Business

Thanks so much, Chunder! We’re glad Chris could help you get the right connection. We appreciate your kind words and look forward to seeing you again.

Rated 5 out of 5 stars

Got a nice deal and hassle free

Got a nice deal and hassle free, they are not pushy!

May 8, 2026
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Reply from Fly Business

Hi Ujjayant, thank you for your feedback! We’re glad you found a great deal and had an easy, pressure-free experience. We truly appreciate your support.

Rated 1 out of 5 stars

Skiplagging

The itenerary I needed was displayed all during the pre-booking coordination, but once I provided my credit card information, the actual itenerary came back with several 'additional' legs that I was meant to no-show for. I understand this to be against airline policy, if they find out a traveler is trying it -- the airline cancels all your flights. This suspicion seems confirmed by the post-booking emails that advised me to not speak to the airlines if I have any ticket problems (only contact Fly Business). Not trying to be a kill-joy, but I am traveling for business and cannot attempt this kind of itenerary.

May 5, 2026
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Reply from Fly Business

Dear Brian, thank you for sharing your concerns.
There are different fare options available, and our role is to present those options so each client can choose what works best for them. In your case, the option discussed offered a significant price reduction of around $4,000 compared to the original tickets, but it did come with certain restrictions.
That said, we understand this arrangement may not be the right fit for every trip, especially business travel. Based on our records, the ticket conditions were explained before the charge was made. If the itinerary no longer worked for you, our agent would have been happy to adjust it. Unfortunately, we were not able to reach you by phone.
Please contact our team directly so we can review the booking with you and work on a suitable solution.

Rated 5 out of 5 stars

Patience is a virtue

Patience is a virtue, as is providing great service and good value.

May 5, 2026
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Reply from Fly Business

Thank you so much for the review!

Rated 5 out of 5 stars

Milan Nesic was very helpful and…

Milan Nesic was very helpful and managed to get me a reasonably priced flight. A great service I will use again.

May 4, 2026
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Reply from Fly Business

Hi Lesley, thank you for your feedback! We’re glad Milan was able to help you find a good option. We truly appreciate your support and would be happy to help again.

Rated 5 out of 5 stars

Awesome response

Very professional
Quick and understandable
Kira Novac was great

May 4, 2026
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Reply from Fly Business

Hi Iryna, thank you for your feedback! We’re glad Kira made everything clear, quick, and professional. We truly appreciate your kind words.

Rated 5 out of 5 stars

Prompt

Prompt

Courteous

Professional

May 4, 2026
Fly Business logo

Reply from Fly Business

Thank you for your feedback! We’re glad you had a smooth and professional experience. We truly appreciate your support.

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