Fly Business Reviews 

699
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 406 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, knowledge, and compassionate approach, often going above and beyond to assist with complex travel needs. Many people highlight the excellent service, noting that agents are patient, responsive, and dedicated to finding suitable flight options and prices. Reviewers frequently mention securing significantly lower prices for business class flights compared to other agencies, appreciating the transparency and lack of hidden costs. The booking process is generally described as smooth and easy, with clear instructions and helpful explanations provided by the agents. However, some people mentioned issues with the booking link when using non-US cards, finding it very difficult to complete transactions. A few other people also felt that there was some confusion regarding their needs and budget, and experienced a bit of high-pressure sales tactics for insurance. Additionally, some customers expressed concern about hidden costs and details emerging after booking that should have been disclosed upfront.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their patience, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, often highlighting a smooth and easy process for booking... See more

Price

Users describe positive interactions with price, with many reviewers reporting that agents found great rates... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising agents for being helpful,... See more

Booking process

People report positive experiences with the booking process, often describing it as smooth and easy to use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr Marcus Ray, of Fly Business helped me to change my return ticket. He was friendly, knowledgeable and extremely professional as he helped me to get a suitable date and price for my flight. All th... See more

Company replied

Rated 5 out of 5 stars

We were very skeptical of these third party flight bookings. Greg eased our fears by answering our questions and concerns in a very timely and complete fashion. And after we made the payment he was... See more

Company replied

Rated 5 out of 5 stars

My wife & I travel internationally several times, and I must say that Ms. Amy Doherty "Senior Travel Agent " with Fly Business has been the BEST travel agent that I have ever come into contact with. S... See more

Company replied

Rated 5 out of 5 stars

Our original flight to JRO was canceled by Qatar Airlines. The airline offered a terrible replacement flight. Melvin A immediately when into action and found a better flight two days later for the sam... See more

Company replied


Company details

  1. #76 of 198 best companies in Travel Agency

Written by the company

🌟 Experience Luxury Travel with Fly Business! 🌟 Elevate your travel experience with Fly Business, the premier travel agency specializing in top-tier business class tickets. With a sterling reputation as a trusted industry leader, Fly Business is your gateway to unparalleled comfort, convenience, and class in the world of air travel. Imagine embarking on your journeys in the lap of luxury, where every detail is meticulously crafted to cater to your discerning tastes. Fly Business takes pride in curating seamless travel experiences that seamlessly blend opulence and efficiency. Whether you're a seasoned corporate traveler or a leisure enthusiast seeking the epitome of comfort, our expert team is dedicated to tailoring your itinerary to meet and exceed your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

699 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 87% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(699)

385 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Damon work with us tirelessly…

Damon work with us tirelessly throughout the whole process to get us a great deal and the timeline that suited us the best.

July 6, 2026
Fly Business logo

Reply from Fly Business

Hi George, thank you for your feedback. We’re glad Damon worked hard to find a great option that matched both your budget and schedule. We truly appreciate the opportunity to assist.

Rated 5 out of 5 stars

It was a great experience with Jeff

It was a great experience with Jeff. He made the process very smoothly.

July 5, 2026
Fly Business logo

Reply from Fly Business

Hi Ping, thank you for your feedback. We’re glad Jeff made the experience smooth and easy for you. We truly appreciate the opportunity to work with you.

Rated 5 out of 5 stars

Mark Linden is friendly and easy to…

Mark Linden is friendly and easy to work with. He is fast and responsive. I enjoyed working with him.
Alex

July 4, 2026
Fly Business logo

Reply from Fly Business

Hi Alex, thank you for your feedback. We’re glad Mark made the process smooth and pleasant for you. We truly appreciate the opportunity to assist.

Rated 2 out of 5 stars

A bumpy and stressful experience, although with a terrific travel advisor.

This was my first time using this service and I was concerned to give them my credit card information and potentially get scammed. I was told I'd get confirmation from the airlines and could cancel within 24 hours. I also knew I could call my credit card company within that period. Once I got confirmation, I felt more comfortable. I did have to cancel within 24 hours and reschedule my travel for the following day. The travel professsional who assisted me, Kunika, was extremely diligent and responsive, calling me and responding to emails early and late. She told me multiple times that she'd been up throughout the night working on the changes, although to this moment I don't understand how making the new reservations could possibly have taken so many hours of her time.
Unfortunately, she chose to not cancel my reservation, but rather to change the date on the original reservation. So while she was working on that change (over several days), I lost my 24 hour window to cancel and again was laying in bed at night concerned I had walked into a scam and lost a large amount of money. It was very stressful, and there were other "red flags" that were irregular business practices for a travel agent, in my exerperience, that concerned me and caused me a lot of stress. In the end, Kunika came through like a star and I'd give her 5 stars. But the processs, which took many days with a lot of stress, was too much for me. I don't think I can do this again!

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

great customer service

Outstanding service for my upcoming Antarctica trip!I had an excellent experience using Fly Business to book my round-trip flights from Texas to Buenos Aires for my upcoming trip to Antarctica. The booking process was flawless, and I have absolutely no complaints.A huge shoutout to Jeff, who assisted me throughout the process. He did an outstanding job and provided top-tier customer service. I will definitely use Fly Business again for my future travel needs and highly recommend their services!

June 22, 2026
Fly Business logo

Reply from Fly Business

Hi Mark, thank you for sharing such wonderful feedback. We’re glad Jeff helped make your booking experience smooth and stress-free for such an exciting trip. We truly appreciate your recommendation and look forward to assisting with your future travels.

Rated 5 out of 5 stars

Easy to place order

June 20, 2026
Fly Business logo

Reply from Fly Business

Hi Sandra, thank you for your feedback. We’re glad the booking process was simple and easy. We truly appreciate the opportunity to assist.

Rated 5 out of 5 stars

William was amazing!

William was amazing!! He stayed on top of it weekly and helped me make my decision :)

June 25, 2026
Fly Business logo

Reply from Fly Business

Hi Cheri, thank you for your lovely feedback. We’re glad William stayed in touch and helped make the decision easier for you. We truly appreciate the opportunity to assist.

Rated 5 out of 5 stars

Kunika’s was great

Kunika’s was great, she was prompt, interested in our needs and efficient. She quickly put together a trip that fit us perfectly.

June 28, 2026
Unprompted review
Fly Business logo

Reply from Fly Business

Hi Susan, thank you for your kind feedback. We’re glad Kunika listened to what you needed and quickly arranged a trip that worked so well for you. We truly appreciate the opportunity to assist.

Rated 5 out of 5 stars

Rio Cruz is prompt and efficient

Rio Cruz is prompt and efficient. Much appreciated!

June 19, 2026
Fly Business logo

Reply from Fly Business

Thank you for your feedback. We’re glad Rio was quick to assist and made the process easy for you. We truly appreciate your kind words.

Rated 5 out of 5 stars

Our original flight to JRO was canceled…

Our original flight to JRO was canceled by Qatar Airlines. The airline offered a terrible replacement flight. Melvin A immediately when into action and found a better flight two days later for the same amount of money. He is a very impressive gentlemen.

June 25, 2026
Fly Business logo

Reply from Fly Business

Thank you for sharing your experience. We’re glad Melvin acted quickly when your original flight was canceled and helped find a better solution for your trip. We truly appreciate your kind words and are happy he could make a stressful situation much easier.

Rated 5 out of 5 stars

Agent came back quickly with a good…

Agent came back quickly with a good option, everything was quickly booked. Easy to work with.

June 17, 2026
Fly Business logo

Reply from Fly Business

Hi Mark, thank you for your feedback. We’re glad everything was handled quickly and easily. We truly appreciate the opportunity to help.

Rated 5 out of 5 stars

Easy and quick

Easy and quick. Good prices

June 17, 2026
Fly Business logo

Reply from Fly Business

Hi Jeni, thank you for your feedback. We’re glad the process was simple. We truly appreciate the opportunity to assist.

Rated 4 out of 5 stars

Doug was very helpful but we had…

Doug was very helpful but we had several issues on our part.

June 23, 2026
Fly Business logo

Reply from Fly Business

Hi Vicki, thank you for your feedback. We’re glad Doug was able to support you through the process. We appreciate your patience and the opportunity to assist you.

Rated 5 out of 5 stars

Ella Brown was very knowledgeable

Ella Brown was very knowledgeable. I asked if I could blend 2 classes on the flight and it was no problem. I also told her the flights I was interested in. She understood I didn’t want 5-10 hr layovers

June 15, 2026
Fly Business logo

Reply from Fly Business

Hi Richard, thank you for sharing your experience. We’re glad Ella listened carefully to what you needed and helped arrange an itinerary that fit your preferences. We truly appreciate your trust and are happy she could make the process easy for you.

Rated 4 out of 5 stars

Michael Bennington was very helpful and Patient.

Michael benington behaved fine until i paid to buy the ticket.
He did not send me a hard copy of my business class ticket, as he repeatedly promised me. This is where the true integrity of the agent comes. Promising until the payment. And then going against his promise.
If this is how your company does business i may not come back to you for future bookings. In fact in December of 2026 i would need at least three tickets all business to india and back.
Would you ask Michael to live up to his word.
Thanks
George mampara
201 694 3434(c)

June 21, 2026
Fly Business logo

Reply from Fly Business

Hi George, thank you for your feedback and rating. We’re happy to hear that Michael took the time to assist you with care and patience. We truly appreciate the opportunity to help and hope to make your next experience a five-star one.

Rated 5 out of 5 stars

Jeff a man of wisdom

It was a fantastic experience Jeff was very knowledgeable and kind very patient with an old man I had questions and he had answers he was very diligent and his response was Swift he feels like a kind soul

June 22, 2026
Unprompted review
Fly Business logo

Reply from Fly Business

Hi Mark, thank you so much for sharing this. We’re delighted to hear that Jeff made you feel well taken care of and answered everything with patience and care. Your kind words mean a lot, and we truly appreciate the opportunity to assist you.

Rated 5 out of 5 stars

Ian Hartmann worked tirelessly to…

Ian Hartmann worked tirelessly to propose options and maintained contact throughout. Very impressed.

June 20, 2026
Fly Business logo

Reply from Fly Business

Thank you for your wonderful feedback. We’re glad Ian stayed attentive, kept you informed, and presented options that worked for you. We truly appreciate your kind words and are happy to hear you had such a positive experience.

Rated 5 out of 5 stars

Travis Edwards seems very hard working…

Travis Edwards seems very hard working to deliver my targeted priced ticket. He seems very professional and trustworthy… hope he delivers to the end.

June 20, 2026
Fly Business logo

Reply from Fly Business

Hi Lucia, thank you for sharing your feedback. We’re glad to hear that Travis has made a strong impression so far and is working hard to find the right option for you. We appreciate your trust and hope to make the rest of the process just as positive.

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look