Fly Business Reviews 

705
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 410 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and patient approach, often going above and beyond to assist with complex travel needs. Many highlight the outstanding customer service, noting agents are knowledgeable, responsive, and attentive, ensuring a smooth and personalized experience from start to finish. People frequently commend the company for finding excellent prices and significant savings on flights, especially for business class and international travel. The booking process is described as easy, efficient, and straightforward, with agents providing clear options and valuable tips. Consumers appreciate the overall seamless experience, leading many to express their intention to use the service again for future travel.

What people talk about most

Staff

Customers had positive experiences with staff, frequently highlighting their patience, helpfulness, and... See more

Service

Reviewers mention positive feedback about service, often highlighting a smooth and easy process for booking... See more

Price

Users describe positive interactions with price, with many reviewers reporting that agents found great rates... See more

Customer service

Consumers find customer service to be positive, with many reviewers praising agents for being helpful,... See more

Booking process

People report positive experiences with the booking process, often describing it as smooth and easy to use.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Mr Marcus Ray, of Fly Business helped me to change my return ticket. He was friendly, knowledgeable and extremely professional as he helped me to get a suitable date and price for my flight. All th... See more

Company replied

Rated 5 out of 5 stars

We were very skeptical of these third party flight bookings. Greg eased our fears by answering our questions and concerns in a very timely and complete fashion. And after we made the payment he was... See more

Company replied

Rated 5 out of 5 stars

My wife & I travel internationally several times, and I must say that Ms. Amy Doherty "Senior Travel Agent " with Fly Business has been the BEST travel agent that I have ever come into contact with. S... See more

Company replied

Rated 5 out of 5 stars

Our original flight to JRO was canceled by Qatar Airlines. The airline offered a terrible replacement flight. Melvin A immediately when into action and found a better flight two days later for the sam... See more

Company replied


Company details

  1. #77 of 197 best companies in Travel Agency

Written by the company

🌟 Experience Luxury Travel with Fly Business! 🌟 Elevate your travel experience with Fly Business, the premier travel agency specializing in top-tier business class tickets. With a sterling reputation as a trusted industry leader, Fly Business is your gateway to unparalleled comfort, convenience, and class in the world of air travel. Imagine embarking on your journeys in the lap of luxury, where every detail is meticulously crafted to cater to your discerning tastes. Fly Business takes pride in curating seamless travel experiences that seamlessly blend opulence and efficiency. Whether you're a seasoned corporate traveler or a leisure enthusiast seeking the epitome of comfort, our expert team is dedicated to tailoring your itinerary to meet and exceed your expectations.


Contact info

4.8

Excellent

TrustScore 5 out of 5

705 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(705)

393 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Kira is absolutely incredible!

Our company has been using Kira for a few years now and she is always dedicated to try to help us find the best possible solution on a flight. We are so grateful to be able to continue to use her!

July 9, 2026
Fly Business logo

Reply from Fly Business

Hi Rayan, thank you for your continued trust over the years. We’re glad Kira has been a reliable support for your company and always works hard to find the best travel solutions. We truly appreciate your loyalty and are happy to keep assisting.

Rated 5 out of 5 stars

Great service from Silvio.

Great service from Silvio.
Plenty of good info led me to purchase.
Seems like a good way to proceed in booking my international flights

July 9, 2026
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Reply from Fly Business

Hi Tedd, thank you for your feedback. We’re glad Silvio provided helpful information and made you feel comfortable moving forward with your international booking. We truly appreciate the opportunity to assist.

Rated 5 out of 5 stars

Friendly knowledgeable professional…

Mr Marcus Ray, of Fly Business helped me to change my return ticket. He was friendly, knowledgeable and extremely professional as he helped me to get a suitable date and price for my flight. All this he did with extreme compassion even though he didnt know that I was changing my ticket to go back to KE to bury my kid bro who died suddenly.

Thank you Marcus.

July 7, 2026
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Reply from Fly Business

Hi Winifred, thank you for sharing such a heartfelt message. We’re truly sorry for your loss and are glad Marcus was able to support you with care during such a difficult time. Your kind words mean a lot, and we’re grateful he could help make the travel change a little easier for you.

Rated 5 out of 5 stars

Logan Parker is very responsive

Logan Parker is very responsive. Great service provided to mm and my wife.

July 8, 2026
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Reply from Fly Business

Hi Bruce, thank you for your feedback. We’re glad Logan was quick to assist and provided great support for you and your wife. We truly appreciate the opportunity to help.

Rated 5 out of 5 stars

Damon work with us tirelessly…

Damon work with us tirelessly throughout the whole process to get us a great deal and the timeline that suited us the best.

July 6, 2026
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Reply from Fly Business

Hi George, thank you for your feedback. We’re glad Damon worked hard to find a great option that matched both your budget and schedule. We truly appreciate the opportunity to assist.

Rated 5 out of 5 stars

It was a great experience with Jeff

It was a great experience with Jeff. He made the process very smoothly.

July 5, 2026
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Reply from Fly Business

Hi Ping, thank you for your feedback. We’re glad Jeff made the experience smooth and easy for you. We truly appreciate the opportunity to work with you.

Rated 5 out of 5 stars

Mark Linden is friendly and easy to…

Mark Linden is friendly and easy to work with. He is fast and responsive. I enjoyed working with him.
Alex

July 4, 2026
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Reply from Fly Business

Hi Alex, thank you for your feedback. We’re glad Mark made the process smooth and pleasant for you. We truly appreciate the opportunity to assist.

Rated 2 out of 5 stars

A bumpy and stressful experience, although with a terrific travel advisor.

This was my first time using this service and I was concerned to give them my credit card information and potentially get scammed. I was told I'd get confirmation from the airlines and could cancel within 24 hours. I also knew I could call my credit card company within that period. Once I got confirmation, I felt more comfortable. I did have to cancel within 24 hours and reschedule my travel for the following day. The travel professsional who assisted me, Kunika, was extremely diligent and responsive, calling me and responding to emails early and late. She told me multiple times that she'd been up throughout the night working on the changes, although to this moment I don't understand how making the new reservations could possibly have taken so many hours of her time.
Unfortunately, she chose to not cancel my reservation, but rather to change the date on the original reservation. So while she was working on that change (over several days), I lost my 24 hour window to cancel and again was laying in bed at night concerned I had walked into a scam and lost a large amount of money. It was very stressful, and there were other "red flags" that were irregular business practices for a travel agent, in my exerperience, that concerned me and caused me a lot of stress. In the end, Kunika came through like a star and I'd give her 5 stars. But the processs, which took many days with a lot of stress, was too much for me. I don't think I can do this again!

June 12, 2026
Unprompted review
Fly Business logo

Reply from Fly Business

Hi Pamela, thank you for sharing your experience. We’re truly sorry the process felt stressful and took longer than expected. Ticket issuance time can depend on the consolidator queue, but we understand that the wait and uncertainty were frustrating. We’re glad Kunika stayed responsive and was able to help in the end, and we appreciate your honest feedback as it helps us improve how we communicate during such situations.

Rated 5 out of 5 stars

great customer service

Outstanding service for my upcoming Antarctica trip!I had an excellent experience using Fly Business to book my round-trip flights from Texas to Buenos Aires for my upcoming trip to Antarctica. The booking process was flawless, and I have absolutely no complaints.A huge shoutout to Jeff, who assisted me throughout the process. He did an outstanding job and provided top-tier customer service. I will definitely use Fly Business again for my future travel needs and highly recommend their services!

June 22, 2026
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Reply from Fly Business

Hi Mark, thank you for sharing such wonderful feedback. We’re glad Jeff helped make your booking experience smooth and stress-free for such an exciting trip. We truly appreciate your recommendation and look forward to assisting with your future travels.

Rated 5 out of 5 stars

Easy to place order

June 20, 2026
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Reply from Fly Business

Hi Sandra, thank you for your feedback. We’re glad the booking process was simple and easy. We truly appreciate the opportunity to assist.

Rated 5 out of 5 stars

William was amazing!

William was amazing!! He stayed on top of it weekly and helped me make my decision :)

June 25, 2026
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Reply from Fly Business

Hi Cheri, thank you for your lovely feedback. We’re glad William stayed in touch and helped make the decision easier for you. We truly appreciate the opportunity to assist.

Rated 5 out of 5 stars

Kunika’s was great

Kunika’s was great, she was prompt, interested in our needs and efficient. She quickly put together a trip that fit us perfectly.

June 28, 2026
Unprompted review
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Reply from Fly Business

Hi Susan, thank you for your kind feedback. We’re glad Kunika listened to what you needed and quickly arranged a trip that worked so well for you. We truly appreciate the opportunity to assist.

Rated 5 out of 5 stars

Rio Cruz is prompt and efficient

Rio Cruz is prompt and efficient. Much appreciated!

June 19, 2026
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Reply from Fly Business

Thank you for your feedback. We’re glad Rio was quick to assist and made the process easy for you. We truly appreciate your kind words.

Rated 5 out of 5 stars

Our original flight to JRO was canceled…

Our original flight to JRO was canceled by Qatar Airlines. The airline offered a terrible replacement flight. Melvin A immediately when into action and found a better flight two days later for the same amount of money. He is a very impressive gentlemen.

June 25, 2026
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Reply from Fly Business

Thank you for sharing your experience. We’re glad Melvin acted quickly when your original flight was canceled and helped find a better solution for your trip. We truly appreciate your kind words and are happy he could make a stressful situation much easier.

Rated 5 out of 5 stars

Agent came back quickly with a good…

Agent came back quickly with a good option, everything was quickly booked. Easy to work with.

June 17, 2026
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Reply from Fly Business

Hi Mark, thank you for your feedback. We’re glad everything was handled quickly and easily. We truly appreciate the opportunity to help.

Rated 5 out of 5 stars

Easy and quick

Easy and quick. Good prices

June 17, 2026
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Reply from Fly Business

Hi Jeni, thank you for your feedback. We’re glad the process was simple. We truly appreciate the opportunity to assist.

Rated 4 out of 5 stars

Doug was very helpful but we had…

Doug was very helpful but we had several issues on our part.

June 23, 2026
Fly Business logo

Reply from Fly Business

Hi Vicki, thank you for your feedback. We’re glad Doug was able to support you through the process. We appreciate your patience and the opportunity to assist you.

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