This company is the only reason we received compensation. Their fee was close to 40% and sooo worth it. Their whole process took 2 years and we would not have had the energy to get through it on our o... See more
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See what reviewers are saying
Highly recommended!, Airline companies will either lie and discouraged you or will just ignore all your complaints so let flyghjälp handle your stress, lol! Fast and convenient as you'll be well updat... See more
Our flight from airSerbia was rescheduled and we were supposed to get a full refund. Unfortunately, the airline completely ghosted us when we tried to contact them for the refund multiple times. Just... See more
Company replied
If anyone have had experience with this scam travel agency "Bravofly" that cancels trips and doesn't refund you. I suggest you take flyghjalp, i was trying since 2021 and my flight got cancelled in o... See more
Company replied
Company details
About Flyghjälp
Written by the company
Flyghjälp är en skandinavisk verksamhet baserad i Danmark. Vår uppgift är att säkra ekonomisk kompensation vid flygförseningar, inställningar samt överbokningar. Med vår juridiska expertis tar vi hand om kommunikationen med flygbolagen som ofta gör allt i sin makt för att slippa kompensera sina berörda kunder.
www.flyhjelp.no
www.flyghjälp.se
www.flyhjælp.dk
www.lentoapu.fi
Flyghjälp - Bringing justice to travelers
Written by the company
- Inga utlägg
- Det kostar dig ingenting om det inte blir någon kompensation, och det är gratis att starta upp ett ärrende.
- Hög utbetalning
- Vi vinner 92 % av alla våra uppstartade ärenden. Det är för att vi är experter på områdets juridik och beredda på att ta ditt ärende hela vägen till rätten.
- Full ersättning
- Vi ger dig varenda krona du har rätt till. Vi kan även ersätta dina utlägg för hotell, transport samt mat och dryck om kvitto finns.
- Bästa kundservice
- Flyghjälp har den högsta poängen på Trustpilot med 9,9 av 10. Vi tar oss tid till varje kund, har inga dolda avgifter och anger vårt arvode inkl. moms.
Contact info
Holmbladsgade 133, 2300, Köpenhamn S, Denmark
- service@flyghjalp.se
- flyghjalp.se
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We had a 4h delayed flight and they…
We had a 4h delayed flight and they handled the case very fast.
December 7, 2023
Unprompted review
LEGIT and highly recommended!!
Highly recommended!, Airline companies will either lie and discouraged you or will just ignore all your complaints so let flyghjälp handle your stress, lol! Fast and convenient as you'll be well updated in every process they do. I'm so happy with the outcome, thanks flyghjälp!
November 15, 2023
Unprompted review
Cash is king
November 3, 2023
Got my money back for rescheduled flight
Our flight from airSerbia was rescheduled and we were supposed to get a full refund. Unfortunately, the airline completely ghosted us when we tried to contact them for the refund multiple times. Just a couple days after Flyghjälp sent them a claim for the money, they paid us back the full amount. Additionally, they were very friendly and helpful in explaining us their processes.
September 23, 2023
Unprompted review
Reply from Flyghjälp
Hello Ines, great to hear that you were satisfied with our service and that you have received your compensation. Thank you for your feedback
Today I just got my compensation
Today I just got my compensation
Highly recomanded.
October 17, 2023
Unprompted review
Reply from Flyghjälp
Hello, great to hear that you were satisfied with our service and that you have received your compensation, even though it took some time. Thank you for your feedback
Bravofly is a Scam travel agency
If anyone have had experience with this scam travel agency "Bravofly" that cancels trips and doesn't refund you. I suggest you take flyghjalp, i was trying since 2021 and my flight got cancelled in october 2021. Very recently that is in october 2023 i got my refund after the charges were cancelled by flyghjalp.
First, please do complain against these scam travel agencies. Second, take the help of flyghjälp.
October 4, 2023
Reply from Flyghjälp
Hi Noel, sorry to hear about what you had to go through with the airline, but it's great to hear that you were satisfied with our service and that you've received your compensation. Thank you for your feedback
Do not use this service!
Do not use this service!
Extremely incompetent and poor customer support:
My flight was delayed to a connecting flight, we would have made the original boarding time, but the airline decided to book us on to a later flight by default. They didn't even book us on the the next flight but 2 flights later (6h later).
When providing the "Flyghjälp" with the task I was received with three completely adversarial informations: first it says the case is closed, second row of infomation is that the case is in progress and the fourth is that extra informations is needed, with out specifying what information.
Now I have been trying to contact the customer support about what is the actual status of the commission see if there is information they do not have for three weeks with out a reply.
To use their "service" we have to sign off on the right to proceed other claims to the cause, and they don't even answer emails...
This is fraud.
October 7, 2023
Unprompted review
The company handle the case very fast…
The company handle the case very fast and they was a super nice! Thank you !
September 21, 2023
Unprompted review
Canceled flight
Got compensated for my flight being canceled. It all was handled within a few weeks and I got updates along the way. Great experience, thanks!
August 6, 2023
Unprompted review
I have had 2 cases with Flyghjälp
I have had 2 cases with Flyghjälp, which both are pretty straightforward, according to the rules by the airlines (themselves) about passenger rights when delays happen. Unfortunately, with Flyghjälp, nothing has happened in 1 year. They just don't seem to be capable. I am Cancelling the cases now. Happy and positive for everyone else who seems to have gotten help. Maybe I am just very unlucky. / Lars
July 5, 2023
Unprompted review
Reply from Flyghjälp
Hi Lars
We appreciate your feedback and we apologize for any inconvenience you have experienced in your interactions with our company. We understand that you have had two cases with us, and we regret that the resolution process has taken longer than expected.
Please note that each case is unique and the time required to process and resolve an issue can vary depending on several factors. While we strive to handle cases promptly and efficiently, there are instances where unexpected complexities may arise, leading to delays in the resolution process.
We understand your frustration, and we are sorry that we have not met your expectations. We value your feedback and take it seriously as we constantly strive to improve our services.
Should you have any further questions or concerns, please do not hesitate to contact our support team. We are here to assist you and provide any necessary clarification.
We sincerely apologize for any inconvenience caused, and we appreciate your understanding in this matter.
Best regards Team Flyghjälp
Took 32 days and then I got the money back
Took 32 days from when I applied until I got the money from the flight-delayed.
I didn't expect to get any money at all, but this process was easy, just fill in all the questions and attach pictures from the boarding cards, just follow their instructions when they ask.
Just don't forget to save all your tickets and informations from your trip.
June 2, 2023
Unprompted review
Mkt bra!!!!!!!!
February 22, 2023
Reply from Flyghjälp
Hej Ulf
Stort tack för att du använt tid på att skriva detta fina omdöme av vår service, och om vårt företag som helhet. Här hos Flyghjälp kämpar vi för våra kunders rättigheter, och därför önskar vi att följa dem hela vägen in i mål. Förhoppningsvis blir det inte nödvändigt att nyttja vår service i framtiden, men ni är alltid välkomna att kontakta oss igen.
Önskar dig en fortsatt trevlig dag! – Flyghjälp.se
Super easy workflow and great…
Super easy workflow and great communication! Would absolutely recommend to someone else in the future.
February 9, 2023
Reply from Flyghjälp
Hej kund
Vi sätter hos Flyghjälp stort värde på att du som kund har satt av tid till att skicka dessa positiva ord åt vårt håll. Vi har nått önskvärt resultat genom att du som kund har fått optimal service hos oss.
Vi hoppas därför att du kontaktar oss igen om du hamnar I en liknande situation.
Önskar dig en fortsatt trevlig dag! – Flyghjälp.se
Reply from Flyghjälp
Hej Konstantin
Vi sätter hos Flyghjälp stort värde på att du som kund har satt av tid till att skicka dessa positiva ord åt vårt håll. Vi har nått önskvärt resultat genom att du som kund har fått optimal service hos oss.
Vi hoppas därför att du kontaktar oss igen om du hamnar I en liknande situation.
Önskar dig en fortsatt trevlig dag! – Flyghjälp.se
Reply from Flyghjälp
Hej Jorge
Vi hos Flyghjälp säger stort tack för de fina orden! Detta omdöme uppskattas mycket, och vi hoppas att du framtiden kommer att nyttja vår service. Det är fantastiskt härligt att du känner för att dela din upplevelse, som du haft hos oss som kund. Vi är riktigt glada för att kunna hjälpa dig med ditt ärende.
Med vänlig hälsning – Flyghjälp.se
Bra information under hela processen.
February 6, 2023
Reply from Flyghjälp
Hej Kund
Vi sätter hos Flyghjälp stort värde på att du som kund har satt av tid till att skicka dessa positiva ord åt vårt håll. Vi har nått önskvärt resultat genom att du som kund har fått optimal service hos oss.
Vi hoppas därför att du kontaktar oss igen om du hamnar I en liknande situation.
Önskar dig en fortsatt trevlig dag! – Flyghjälp.se
This is the first and last time I will…
This is the first and last time I will use Flyghjälp. I submitted a claim on July 5th after asking several times whether they thought the amount of my claim was valid, and I kept being referred to creating a claim on their website. Once I did that, I had to reach out several times to request the status of my claim and being told that it’s being worked on. On the 13th of July, the airline informed Flyghjälp they would transfer 400 EUR in compensation. This was something I found out myself, Flyghjälp didn’t notify me. When I reached out to Flyghjälp again on the 19th of July, they told me the amount of my claim wasn’t valid and I was entitled to a lot less. By now, it was too late for me to withdraw from the process because the 14 days had passed without Flyghjälp doing anything. So they suggested we still go ahead with the lower amount, something which I could have done myself, with the risk of getting lower compensation. The airline ended up actually lowering their compensation after the claim was sent, and after Flyghjälps 30% fee, I was left with 225 EUR. Not only would I have gotten more on my own, I actually got less because of Flyghjälp and they didn’t support me at all. Throughout the process I didn’t even feel they were on “my side”, rather on the airlines. I wouldn’t recommend them to anyone as they don’t have their customers best interest in mind.
July 21, 2022
Unprompted review
Reply from Flyghjälp
Hi. Sorry to hear about your experience. It's difficult to comment on the case without further information, and insight in the specific case. However, we do not lower a claim unless it turns out that you are not entitled to the claimed amount. This is not regulated by us, but by European law. Best regards Johan
After two years we finally got a…
After two years we finally got a compensation. It was worth the waiting and the paperwork.
May 13, 2022
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