This company is the only reason we received compensation. Their fee was close to 40% and sooo worth it. Their whole process took 2 years and we would not have had the energy to get through it on our o... See more
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See what reviewers are saying
Highly recommended!, Airline companies will either lie and discouraged you or will just ignore all your complaints so let flyghjälp handle your stress, lol! Fast and convenient as you'll be well updat... See more
Our flight from airSerbia was rescheduled and we were supposed to get a full refund. Unfortunately, the airline completely ghosted us when we tried to contact them for the refund multiple times. Just... See more
Company replied
If anyone have had experience with this scam travel agency "Bravofly" that cancels trips and doesn't refund you. I suggest you take flyghjalp, i was trying since 2021 and my flight got cancelled in o... See more
Company replied
Company details
About Flyghjälp
Written by the company
Flyghjälp är en skandinavisk verksamhet baserad i Danmark. Vår uppgift är att säkra ekonomisk kompensation vid flygförseningar, inställningar samt överbokningar. Med vår juridiska expertis tar vi hand om kommunikationen med flygbolagen som ofta gör allt i sin makt för att slippa kompensera sina berörda kunder.
www.flyhjelp.no
www.flyghjälp.se
www.flyhjælp.dk
www.lentoapu.fi
Flyghjälp - Bringing justice to travelers
Written by the company
- Inga utlägg
- Det kostar dig ingenting om det inte blir någon kompensation, och det är gratis att starta upp ett ärrende.
- Hög utbetalning
- Vi vinner 92 % av alla våra uppstartade ärenden. Det är för att vi är experter på områdets juridik och beredda på att ta ditt ärende hela vägen till rätten.
- Full ersättning
- Vi ger dig varenda krona du har rätt till. Vi kan även ersätta dina utlägg för hotell, transport samt mat och dryck om kvitto finns.
- Bästa kundservice
- Flyghjälp har den högsta poängen på Trustpilot med 9,9 av 10. Vi tar oss tid till varje kund, har inga dolda avgifter och anger vårt arvode inkl. moms.
Contact info
Holmbladsgade 133, 2300, Köpenhamn S, Denmark
- service@flyghjalp.se
- flyghjalp.se
4.8
Excellent
4K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 41% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
The best help there is
The best help there is. When the airline ignored my request for refund Flyghjälp was the only way to get my refund.
January 6, 2022
Reply from Flyghjälp
Hej.
Stort tack för att du använt tid på att skriva detta fina omdöme av vår service, och om vårt företag som helhet. Här hos Flyghjälp kämpar vi för våra kunders rättigheter, och därför önskar vi att följa dem hela vägen in i mål. Förhoppningsvis blir det inte nödvändigt att nyttja vår service i framtiden, men ni är alltid välkomna att kontakta oss igen.
Önskar dig en fortsatt trevlig dag! – Flyghjälp.se
Total scam
Total scam. Not free. They have sent me an invoice years after using the service for 30% of a payout I have never received from an airline.
October 20, 2021
Unprompted review
Reply from Flyghjälp
Hi Kimberlie. Thank you for your words.
I am really sorry that it was not clear for you that you have to pay for our legal help.
On the front side of the homepage it is written that our fee, when the money has been paid out, is 30 %.
You are also informed of the 30 % fee two more times when you open your case, just to make sure that you understand.
You have also been sent the terms on an email in which the fee is also is written, and you have accepted the terms.
Our legal experts therefore sent a monetary claim on your behalf to the airline upon our agreement - and the airline then paid out the money. That is wonderful! That should be a successstory.
The success story then ends when you have received the money and you pay the agreed 30 % in fee for our work, and keep the 70 %.
Best regards
Guxi
I am very pleased with their service
I am very pleased with their service. I can recommend Flyghjälp
September 23, 2021
I live in Stockholm
I live in Stockholm . Flyghjalp have sent me multiple emails to protect my rights for the SAS flight but after receiveg and email that I have won the case despite I did not sign to continue for my case now it appears that they have taken all the compensation from the SAS. They phone doesnt reply adn they dont answer my multiple emails. I will put it on twiter soon as well.
I didnt realy want to leave this comment but I am doing it after I am sure that they dont care anymore about me.
August 16, 2021
Unprompted review
Reply from Flyghjälp
Hi Kian.
We have a few Kians amongst the passengers, so I am not sure which one is you. But of course we care about you! Very much, actually.
When you come to us and have signed the power of attorney, we will send the case to SAS if your case is close to the claim limitation time. In sweeden it is only two months. So if you do not send your claim away right away, even if there are a few information missing, your case will never get a chance.
See if the claim is not sent to the airline within two months, the courts and authorities in Sweden will not help judge your case in case the airline denies, and the airline will most certainly deny, if they receive the claim later than 2 months, because they know, that now you are without help from the authorities.
Wwe have therefore saved your right to a win, by sending the claim as fast as we could for you. You gave us that possibility as soon as you signed the power of attorney, when you opened the case.
And as I understand it worked, and you got your money.
You write that you have not received a reply to your multiple emails.
I would love to check up on that if can have your case number, please,as that sounds really bad. In my experience all emails are being responded to - but during the summer holiday in end july and most of August there was a period when our response came quite late, for which I apologise very much. We were very understaffed with holiday, illness, corona and some were away on holiday. I really am very sorry.
flight assistance thank you so much you…
flight assistance thank you so much you are the best!
January 16, 2020
Unprompted review
Highly recommended 😊
Highly recommended, it was very fast and easy. We got our refund within 3 weeks. Thank you so much for your service.
January 16, 2020
Unprompted review
You where very helpful thank you .
September 27, 2019
Unprompted review
First Class Service
April 12, 2019
Unprompted review
This Company is one od the best to help…
This Company is one od the best to help in securing compensation from the airlines. Fast and quite reliable. Submit your claim and keep watch on update as how you case is moving with no need to bother calling and they are quite excellent in giving you every development to keep track of your claim
January 8, 2019
Unprompted review
Smooth process
All the process was smooth and I was kept informed of every step.
November 30, 2018
Unprompted review
Hello I thank you for the services of…
Hello I thank you for the services of insurance companies for what you do for me I advise everyone to choose your company and thank you Fade hanna
November 2, 2018
Unprompted review
Nice and perfect
October 5, 2018
Unprompted review
Easy to use and quick response
Easy to use and quick response. We got help and working with someone who knows which documents to send and what to write gave us compensation and was well worth the fee they took.
October 20, 2017
Unprompted review
100000000 TACK
September 19, 2017
Unprompted review
Reply from Flyghjälp
Hej Fredrik,
Tack för ditt fina omdöme, det betyder mycket för oss!
Med vänlig hälsning,
Anna
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