Flysmarter Reviews 

I made a wrong booking on the wrong dates, but Flysmarter helped me right away and I got a refund from the airline. The service was fast and very helpful.

hi,

I contacted FlySmarter because I wanted to check seat availability before entering my payment details for a long-haul flight (Copenhagen to Vietnam). That’s a completely reasonable request.

Instead of addressing the question, I kept receiving generic, copy-and-paste style replies asking for an order number — despite me clearly explaining I did not have one because I wasn’t prepared to book without seeing the seats first.

I was eventually told I could “complete a booking and not pay for it” and then provide an order number so they could check the seats. However, the website insists on entering card details to proceed, which makes that advice pointless. When I pointed this out, I was simply told to “try again tomorrow” because the office was closing.

The whole exchange felt robotic and scripted, with no real attempt to understand or resolve a straightforward concern. I wasn’t asking for special treatment — just basic transparency before providing financial details.

Very disappointing customer experience. I will book elsewhere.

Quick and helpfull respons when I needed help for booking off our bags:-)

Very good price at this OTA.

Also customer service was good.

I paid a ticket in december 2025,the ticket got suspended and when i asked them to reopen my tickect they asked me to pay more than what i had paid for the previous ticket which was 14,192Dkk. So i did not pay it.Now i have been sending them emails to ask where do my ticket stand but they have not being replying to me.

They do not respond to calls, and the website has barely any way of contacting beside emailing which might take long or even ever to respond.

Extremely poor customer service.

It is practically impossible to get in contact with Flysmarter. I tried calling their phone number more than 30 times over two days, at different hours, and every time I reached the same automated message saying they are busy and cannot answer. I was never able to speak to a real person.

In addition, they do not respond to emails at all. I have sent multiple messages and received no reply.

If you need support or assistance, do not expect any help from this company. Based on my experience, Flysmarter is completely unreachable and unresponsive.

I purchased FlySmarter Gold membership and the rebooking add on, and it was a great decision.
Very good service and quick responses when I needed help with seat reservations!

Sorry for yelling at your staff on the phone. That was not OK. And thank you for the rapid response on phone and email.

Got a new Bookingnumber very quick, Thanks

I made a mistake on one of the names in the booking
Flysmarter got it corrected with both booked airlines and we got the new tickets – with no extra fees

So far no problems. Helpfull when there were changes in the schedule. Easy to reach buy phone…

They were always reachable during the service times provided and my ticket was rebooked for a good price and the original ticket was a very good price. It is a trustable agency.

I am very disappointed with FlySmarter. I booked a ticket with them and received an e-ticket, but it is impossible to add my booking to the Air China or Austrian Airlines app. I tried every number they sent me (order number, ticket number, etc.) and none of them work.

I contacted their support twice and even paid extra for “priority support,” but they were not able to help me at all. Instead, they told me that Air China does not allow adding tickets booked through FlySmarter to the airline’s app – which is completely incorrect. Every legitimate airline ticket should have a booking reference (PNR) that works directly in the airline’s system.

My flight is only later this year, but after these experiences I honestly doubt whether everything will go smoothly when the time comes. So far, I have received no solution, only excuses. Very disappointing experience, and I cannot recommend booking with FlySmarter.

English below.
Tilkøbte både bagageforsikring og Flysmarter Gold ifm. køb af flybilletter hos Flysmarter.dk (samme som flysmarter.de, flysmarter.no, osv.). Turen var 3 connections til USA, endte desværre med forsinkelse, aflysning af den sidste samt forsinket bagage. Kunne for det første kun kontakte Flysmarter i hverdage (så selv med tilkøbt Flysmarter Gold var der ingen hjælp at hente i weekenden). Derudover tog det 1 uge for den at svare tilbage og de kunne ikke gøre noget på telefonen end at henvise til de ville vende tilbage på et tidspunkt på mail. Endeligt og værst af alt nægtede de at udbetale forsikringen, da der ved en fejl ikke var blevet oprettet en forsikring til os (selvom vi havde betalt for denne og det fremgik af både vores ordrebekræftelse og kvittering). Mistænker om de simpelthen vælger at sælge forsikringer for ekstra indtjening, men med fuldt overlæg undlader at købe den hos deres 3. part da det jo trods alt er sjældent sådan en forsikring skal aktiveres?

We purchased both baggage insurance and Flysmarter Gold in connection with buying flight tickets from Flysmarter.dk (which is the same as flysmarter.de, flysmarter.no, etc.). The trip involved 3 connections to the USA, but unfortunately resulted in a delay, cancellation of the final leg, and delayed baggage.
Firstly, I could only contact Flysmarter on weekdays (so even with the purchased Flysmarter Gold, there was no help available during the weekend). Furthermore, it took them 1 week to respond, and on the phone they could do nothing except say they would get back to me by email at some point.
Finally, and worst of all, they refused to pay out the insurance because, "due to an error", the insurance had not actually been set up for us (even though we had paid for it and it appeared clearly on both our order confirmation and receipt which they also acknowledged).
We suspect that they simply choose to sell insurances for extra profit, but knowingly fail to purchase it from their third-party provider, since such insurance seldom needs to be activated anyway?

We
Had some problems with our tickets and flysmart helped us.
Really fast reply and we got our money back
Henrik Andersen

So far so good. I found some fairly cheap tickets for my family first to Seoul and then Beijing from Copenhagen. None of the other sites could compete with the price. Being a bit stressed out these days I booked the wrong date for the flight between South Korea and China - one day later than planned. It was not a major mistake but would change our itinerary. I wrote Flysmarter if they could help me with changing my booking for the right date. To my surprise they could even without an extra charge. And they replied to me within minutes via email. The new flight will depart early but that’s okay.

We've have great experiences with FlySmarter for years. Most recently, when our airline cancelled our flights, they stepped in and rebooked everything quickly and smoothly. Later, when we missed a flight due to a delayed domestic connection, they also helped us apply for a refund. Their support team was helpful, fast, and made a stressful situation feel manageable. I wouldn’t hesitate to book through them again.

FlySmarter might not solve everything (based on previous reviews). I am sure most people are covered if they have own insurance in order. Some cases is out of the hands of FlySmarter, but I believe they are trying to improve and you do have a phone number to call and they reply in all emails (give them from 2-5 days).
I hate all the rules related to travel but the process of buying with FlySmarter, did go smooth . What ever areas they miss out on, I hope they will hear out and solve more from other customers issues.