The hoodies run really big, so order one size smaller than usual for females. FYI, shipping is not covered for returns, or orders. So, after $36 in shipping fees, my wife finally has a hoodie that fit... See more
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Review summary
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I ordered two of these for my wife and daughter thinking they would be cute. The product is a basic plush toy. I received an additional 2 a few days later. Trying to do the right thing, I sent an emai... See more
This company is a SCAM. I’ve been back and forth with them about my order for over 4 months. They are unresponsive, uncaring and unprofessional. Their tactic seems to be to wear out the customer by... See more
Don't be full to order from this company especially if you are in EU!! Because they are based outside EU!! You will be charged extra by Revenue quite a lot extra!! What never mansion before t... See more
2.4
Poor
1K reviews
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Hasn’t replied to negative reviews
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Nice, warm en cozy hoody and joggers
Nice, warm en cozy hoody and joggers. It feels very nice and soft on the inside. Suggestion: try and make the outside also natural. That would be fantastic and I will give you 5 stars!!
October 9, 2025
2 weeks no news
2 weeks no news, no tracking number...i just hope all of this is not a fraud..
October 13, 2025
The heavy t-shirts were actually not…
The heavy t-shirts were actually not heavy t-shirt but short sleeved pull over weight. Not what I expected at all
October 19, 2025
Been over a week still have not…
Been over a week still have not received my order . When I try to track it gives no info. This fells like a scam.
October 19, 2025
Looks like a great product
Looks like a great product? Haven’t got my order yet but looking forward to it.
October 25, 2025
Shit experience
Shit experience. Shit customer service. Still being charged some stupid fee every few months!
October 9, 2025
This hoodie is soft and warm
This hoodie is soft and warm. Excellent quality. And quick quick shipping.
October 25, 2025
Thumbs up
No, I love these sweatshirts. Actually, this is my fourth one I ordered between my husband and myself made well washes up great very very soft.
October 25, 2025
Prepare to be swindled if you buy
I ordered a hoodie but it was way too large. They told me I could return it for an exchange. I followed their instructions, paid to return it, tracking verified they received the return and then nothing. No acknowledgment, no anything. I have sent so many emails and none have been answered. I can’t find a phone number to call them. Awful, terrible customer service and I am out $100. Didn’t even have a chance to try the product, but nothing is worth this.
September 17, 2025
Unprompted review
Reversable! Machine dryable! So comfy
Quick order fulfillment, super warm and comfy hoodie! Reversable! And dry-able in low heat. Huge difference with other Alpaca brands require air drying.
October 24, 2025
You charged my credit card but never…
You charged my credit card but never sent me an email confirmation (not in my spam). Also,I would like to change the color of my order if possible.
October 24, 2025
Your site is easy to order from
Your site is easy to order from. I can’t wait to get my hoodie!! Thank you for having a sale! Made this all possible and it’s getting cold outside. Just in time. Thank you.
October 24, 2025
I had ordered before checking ratings…
I had ordered before checking ratings and then when they told me it would take longer than expected to get the item I was nervous about when it would be delivered. I received the item in less than two weeks and am satisfied with the transaction. They did well.
October 16, 2025
misleading messages
I placed an order. I received an on-line message box saying the shipping was free. I completed the order but was charged shipping.
October 23, 2025
I am trying to contact you guys for the…
I am trying to contact you guys for the past few days and no one responding. Please respond asap or i am writing worse reviews ever and reporting you
October 23, 2025
I still have not received my exchange
I still have not received my exchange, very disappointing
October 15, 2025
What have I purchase?
October 23, 2025
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