Forces Mutual Reviews 260

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, professionalism, and clear communication, making the process of setting up various insurances easy and understandable. Many people appreciate the personalized approach, with advisors going above and beyond to find suitable policies and explain all details transparently. The service is frequently described as excellent, efficient, and supportive, with consumers noting the ease of their overall experience and the value for money. However, some customers also noted dissatisfaction with the service, describing it as a "nightmare of misinformation and silence." A few other people also felt that the company's low monthly payments might indicate a reason for disappointment.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, consistently praising their helpfulness, professionalism, and... See more

Customer service

Customers had positive experiences with customer service. Many reviewers praised the helpfulness,... See more

Service

People report positive experiences with service. Customers praise the helpful and efficient service, with... See more

User experience

Clients share positive opinions on user experience. Many customers highlight the helpful and engaging staff... See more

Price

Consumers find price to be positive, often securing competitive quotes and significant savings. Many... See more

Based on these reviews

Rated 5 out of 5 stars

Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... See more

Company replied

Rated 5 out of 5 stars

I cannot fault the Forces Mutual team, particularly Sally McShea. She was extremely helpful setting up various insurances for me. She explained and outlined everything to me in detail. I knew exactly... See more

Company replied

Rated 5 out of 5 stars

Jennie Lewis from Forces Mutual was exceptional. She went above and beyond to help me find the right policy, explaining everything clearly and making sure it suited my needs. She even took calls outsi... See more

Company replied

Rated 5 out of 5 stars

Dianne (Cyprus office) is fantastically helpful. She’s helped us with so much this year: cover notes for two cars, insurance renewal, quotes and any driver cover. At all times her responses have been... See more

Company replied


Company details

  1. Money & Insurance

Written by the company

Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.


Contact info

4.8

Excellent

TrustScore 5 out of 5

260 reviews

5-star
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1-star

Replied to 66% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

My experience

When I spoke with Cherie she was clear and understanding answering my question and explaining to me my options and benefits for each potential one
She also helped me find a better plan for my insurance and was clear on all the details

March 27, 2025
Unprompted review
Rated 5 out of 5 stars

Great Customer Service

Sarah who dealt with my car insurance setup was very helpful over the phone. She has great people skills and it made the whole process very easy. Unlike most insurance calls, it was not like speaking to a robot and she managed to make the experience more interesting. Whilst waiting for the computer systems to load she provided good conversation. This exceptional level of service is perfect and it prevents customers from getting bored or frustrated. I wish her all the best.

April 11, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Paula was great with helping me transition over to Royal London. She gave me detail information that i needed and made me confident in making the decision.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Sam - Forces Mutual

Sam was very personable and it was easy to understand the information she was telling us,she was also very helpful and I’m confident she got me the best cover to suit myself

March 12, 2025
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Mal was very informative helped me decide what cover was best for me, totally hassel free and friendly.
Highly recommend.

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Great advice

Gave me great advice and told me the details, numbers and information I needed in a way that made it make sense for me

February 13, 2025
Unprompted review
Rated 5 out of 5 stars

Cherie Jones

Cherie was excellent and a credit to your organisation. She was very helpful, explained everything to me clearly and concisely, patiently answered all of my various questions and went out of her way to advise me on the best choices to make and help me feel at ease in a field which I am unfamiliar with and ill-equipped to navigate. I would definitely recommend her services to anyone in my position.

February 11, 2025
Unprompted review
Rated 5 out of 5 stars

Great Experience

Sophie was very approachable and made the setting up of my insurances really easy. I would highly recommend Forces Mutual

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Positive

Overall a very good experience with this company. Lots of information to take in but Sophie made it easy to understand, she was very friendly and helpful which made the application process run smoothly.

February 19, 2025
Unprompted review
Rated 5 out of 5 stars

Sophie Travers-Nabialek

Sophie Travers-Nabialek
Gave us a brief in work last week and followed up with a phone call being really helpful answering all my questions and helping me to get the right quote for myself and family.

February 10, 2025
Unprompted review

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