Lynne Dickaty was fantastic. My car renewal quote was given with outdated information held on account (my fault) she quickly updated the system which cut my final payment in half next month. The renew... See more
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Based on reviews, created with AI
Committed to offering a competitive range of insurance, money and health products to meet the needs of the Army, RAF, Royal Navy and Royal Marines, we exist only to improves the lives of the military and their families.
3rd floor, Exchange Station, Tithebarn Street, L2 2QP, Liverpool, United Kingdom
Replied to 66% of negative reviews
Typically replies within 1 week
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When I spoke with Cherie she was clear and understanding answering my question and explaining to me my options and benefits for each potential one
She also helped me find a better plan for my insurance and was clear on all the details
Sarah who dealt with my car insurance setup was very helpful over the phone. She has great people skills and it made the whole process very easy. Unlike most insurance calls, it was not like speaking to a robot and she managed to make the experience more interesting. Whilst waiting for the computer systems to load she provided good conversation. This exceptional level of service is perfect and it prevents customers from getting bored or frustrated. I wish her all the best.
Ross was brilliant all the way through always kept me informed and helped us get a great price on our life insurance
Paula was very kind and imformative regarding my new Insurance policy. Heavily recommended !
Paula was great with helping me transition over to Royal London. She gave me detail information that i needed and made me confident in making the decision.
Mrs Karoline gives me a brief description about the life insurance and critical illness. It was really an informative and better to join the Royal London to secure my life.
Sam was very personable and it was easy to understand the information she was telling us,she was also very helpful and I’m confident she got me the best cover to suit myself
Ross was very helpful and patient throughout the process and answered all of our questions.
Karoline was very helpful and she make sure that you understand everything about your package.
Karoline was very helpful and happy to ensure I took out the policy that was best for me.
Great service. Mal was very informative helped me decide what cover was best for me, totally hassel free and friendly.
Highly recommend.
Mallory was very knowledgeable and helpful during our meeting and in the following correspondence.
Gave me great advice and told me the details, numbers and information I needed in a way that made it make sense for me
Cherie was excellent and a credit to your organisation. She was very helpful, explained everything to me clearly and concisely, patiently answered all of my various questions and went out of her way to advise me on the best choices to make and help me feel at ease in a field which I am unfamiliar with and ill-equipped to navigate. I would definitely recommend her services to anyone in my position.
Sophie was very approachable and made the setting up of my insurances really easy. I would highly recommend Forces Mutual
Overall a very good experience with this company. Lots of information to take in but Sophie made it easy to understand, she was very friendly and helpful which made the application process run smoothly.
Informative and Cherie was very helpful.
Sophie Travers-Nabialek
Gave us a brief in work last week and followed up with a phone call being really helpful answering all my questions and helping me to get the right quote for myself and family.
Natasha was very patient and explained things thoroughly to ensure I got the right cover for my needs. She made the process painless and she was very polite and relatable. I would highly recommend her.
Karolina was very meticulous with explaining all the options available. She ensured i got all the information to ensure i choose the plan that best meet my needs.
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