Livewell has been wonderful to work with. Quick responsiveness and very detail oriented. Would highly recommend. Shipments occur with UPS and that is where any issues have occurred. Don’t expect next... See more
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Review summary
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What people talk about most
Based on these reviews
Well, in my personal opinion it was practical to do this on line. There are steps to follow, cost to pay, information to read, and i beleive a person should know well about their medication and ask q... See more
I will like to have live conversation/consultation as opposed waiting for two days to get a response. I almost cancelled my service because I was expecting a prompt that I have a message meanwhile I n... See more
My doctor was great ! Amazing I would get words from him every day or as soon as possible regarding my consultation. However the support team sucked ! It took so long for me to get responses back ther... See more
4.3
Excellent
671 reviews
Replied to 52% of negative reviews
Typically replies within 2 weeks
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I had a very good experience with Hims…
I had a very good experience with Hims & Hers Canada. Everything was smooth, easy, and well organized, and the service quality was great. The only downside is that the prices are quite high. If they could make it more affordable, it would be even better.
October 1, 2025
Unprompted review
Reply from Hims & Hers Canada
Hello Maryam,
Thank you so much for your thoughtful feedback! We’re really glad to hear that you had a smooth, easy, and well-organized experience, and that you were happy with the quality of our service.
If you ever need anything, we’re always here to help at support@forhers.ca
.
I got charged $99 …
I got charged $99 for nothing i never authorized anything i had never spoken to a doctor yet nor anyone and it says on their website “ You will be charged for the online visit as soon as it is approved by the healthcare practitioner.” but i was never approved. I contact them and was told they will refund me 50% back hahaha FOR WHAT??? I guess i have to calk my bank and red flag them SCAM I SAY so ridiculous
March 16, 2026
Unprompted review
Reply from Hims & Hers Canada
Hello Anna,
Thank you for sharing your feedback. We’re very sorry to hear about your experience and understand how concerning and frustrating this situation must have felt.
We’re sorry if this was not clearly communicated or aligned with your expectations.
We’d appreciate the opportunity to review your case more closely and provide further clarification. Please feel free to reach out to us directly at support@forhers.ca
so we can assist you further.
If I could give zero stars
If I could give zero stars, I would. Hers telehealth is absolutely the worst, and my experience trying to manage a Wegovy prescription with them was incredibly disappointing.
They are completely overpriced and offer zero actual customer care. I recently paid a $99 consultation fee just to renew my ongoing subscription because their automated system prompted me to. When I reached out to my assigned medical consultant, Matthew, he was extremely rude and dismissive, telling me to come back in 3 weeks since I still had a little medication left.
I did exactly what he asked and messaged back 3 weeks later. The result? I was completely ignored. He never answered and actually just closed the message thread, leaving me hanging with only one dose left.
Do yourself a massive favor and save your money. Do not use Hers. Go see your own family doctor! They will gladly write you a prescription for your medication without the exorbitant fees, the rude staff, and the complete lack of basic service. Dealing with Hers was a total waste of time and money.
March 10, 2026
Unprompted review
Reply from Hims & Hers Canada
Hello Yona,
Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how frustrating it must have been while trying to manage your treatment.
Your feedback is important to us, and we take concerns about communication and care very seriously. If you’re open to it, we would appreciate the opportunity to review your case further and see how we can assist. Please feel free to reach out to us directly at support@forhers.ca
.
BEST site so far!
Honestly Ive used other sites to get GLP 1 mediciations
Forhers BY FAR is the most quickest reliable and easy to work with
They will NOT let you down they help you achieve the goals and care you need and are looking for you will not be disappointed ! I highly reccommend!
March 9, 2026
Unprompted review
Reply from Hims & Hers Canada
Hello Lachelle,
Thank you so much for your wonderful feedback! We’re thrilled to hear that you found our service quick, reliable, and easy to use compared to other platforms. Supporting our clients in reaching their health goals and providing a smooth experience is very important to us.
We truly appreciate your recommendation and are grateful that you took the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Charged my credit card after hours on a…
Charged my credit card after hours on a weekend without explanation/receipt/information on the dashboard and had no pending orders. No way to contact them directly. Avoid at all costs and go to a real clinic.
March 6, 2026
Unprompted review
Reply from Hims & Hers Canada
Hello Mike,
Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding the charge and understand how concerning it can be to see a transaction without clear information right away.
Please feel free to contact us at support@forhers.ca
so our team can look into your account and assist you further.
i didn’t even fill the prescription and…
i didn’t even fill the prescription and was charged $99… it says in writing before anything that you won’t be billed unless you decide to get the medication. don’t use this company
February 19, 2026
Unprompted review
Reply from Hims & Hers Canada
Hello Lora,
Thank you for sharing your feedback. We’re sorry to hear about the confusion regarding the consultation fee.
If you would like us to review your case or have any questions about the charge, please feel free to reach out to us at support@forhers.ca
. We’d be happy to assist.
Alex
Alex, was not just proactive but provided additional information and guidance. Thank for all your help and outstanding customer service.
February 18, 2026
Unprompted review
Reply from Hims & Hers Canada
Hello,
Thank you so much for your kind feedback! We’re really glad to hear that you had a positive experience and that our team was able to provide proactive support along with helpful information and guidance. Providing attentive and reliable service is very important to us.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Amanda has been incredible
Amanda has been incredible. She is a great communicator.The physician took a look at my request, asked questions and I received a RX is 2 days. I truly recommend this company!
February 1, 2026
Unprompted review
Reply from Hims & Hers Canada
Hello,
Thank you so much for your kind review! We’re delighted to hear that you had a positive experience with our team and that the communication was clear and supportive. It’s also great to know that the physician was able to review your request promptly and that you received your prescription quickly.
We truly appreciate your recommendation and are grateful that you took the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
I can tell you patient welfare is not…
I can tell you patient welfare is not there priority! Firstly I paid the $99 consultation fee and was approved for Ozempic and filled the prescription. A few weeks later I received a time to renew your prescription message so I complete the questionnaire and pay another $99 fee. A few days later I receive a message from the nurse practitioner telling me it's way to early and I will have to wait 4 more weeks to send the update. I tell him the only reason I did was because his company sent me a notice to complete it. I was able to get my $99 back.I advised my nurse practitioner that I would be away on vacation for 3 months and would only return for 2 days between my vacations. So on the date I was asked to update my file I spent an afternoon trying to sign in with no success, I them spent the next whole day with customer service trying to sign in to find out that I could not sign in from the country I was in. I then explained that I had to update my nurse practitioner prior to returning to Canada for 2 days as I needed the medication before my next trip.I was denied access to contact him, they said I could only speak to him by signing in which they new was not possible from the country I was in. This resulted in me having to discontinue my treatment until I return in April.I am submitting a formal complaint to Health Canada and other sources. A patient should never be denied access to their health care professional in mid treatment.
January 12, 2026
Unprompted review
Reply from Hims & Hers Canada
Hello Suzanne,
Thank you for taking the time to share your experience. We’re very sorry to hear about the frustration you encountered throughout this process, and we understand how concerning it can be when you’re trying to manage treatment while traveling.
Your feedback is important to us, and we take concerns about access to care very seriously. If you would be open to it, we would appreciate the opportunity to review your case further and see how we can assist. Please feel free to reach out to us directly at support@forhers.ca
.
Do not trust this company
Do not trust this company. They sent me the incorrect prescription twice and refused to rectify it - they didn't send the correct product nor did they offer a refund. They sent emails dodging the actual problem.
January 12, 2026
Unprompted review
Reply from Hims & Hers Canada
Hello Eva,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience.
We take issues like this very seriously, and we’d like the opportunity to review what happened and see how we can make things right. If you’re open to it, please reach out to us directly at support@forhers.ca
so we can look into your case and assist you further.
We appreciate you bringing this to our attention and will use this feedback to continue improving our processes and communication.
It’s long to receive my medication your…
It’s long to receive my medication your pharmac is not contacting me it’s taking time
January 2, 2026
Reply from Hims & Hers Canada
Hello Wilcar,
Thank you for sharing your feedback. We’re sorry to hear about the delay in receiving your medication and understand how frustrating this can be.
We can see that our team has already reached out to follow up on this, and we’re here to continue assisting and help move things forward. If you need any additional support, please don’t hesitate to contact us at support@forhers.ca
.
Absolute hell !
Absolute hell !! No customer service at all. It is impossible to get help by anyone from their support. No number to call and speak to a human. They don’t respect their service delays to reply.
Dr only prescribes few weeks at the time and there are always 99$ consultation fees for each time, you end up getting dried and no help on top of it.
January 8, 2026
Unprompted review
Reply from Hims & Hers Canada
Hello Benedicte,
Thank you for taking the time to share your feedback. We’re truly sorry to hear about your experience and understand how frustrating this must have been.
We regret that our response times and support availability did not meet your expectations. Our goal is always to provide clear, timely assistance, and we’re sorry for the inconvenience you encountered regarding consultations and communication. Your concerns are important to us, and we take this feedback seriously as we continue working to improve our service.
If you’re open to it, we’d appreciate the opportunity to review your situation further and assist where possible. Please feel free to reach out to us directly at support@forhers.ca
.
Good alternative if you don't have a doctor
The process was thorough to get started. They ensured I was a good candidate. Be sure to request the prescription to be sent directly to your pharmacy right from the start if that's what you want otherwise there is only a certain window through the month that it can be done.
January 4, 2026
Reply from Hims & Hers Canada
Hello Tonya,
Thank you for taking the time to share your feedback. We’re truly sorry for the frustration you experienced and understand how upsetting this situation must have been.
We’re glad to confirm that the issue has since been resolved and that your prescription was successfully sent to your pharmacy, as you requested. We appreciate you working with us to get this sorted out, and we regret that it took longer than it should have.
Your feedback is important to us, and we’ll continue using it to improve our processes and communication moving forward. If there’s anything else we can assist with, please don’t hesitate to reach out to us at support@forhers.ca
.
Reply from Hims & Hers Canada
Hello Frenchie,
Thank you for sharing your experience! We’re glad to hear that our service made things easier compared to trying to see a doctor in person. Providing convenient and accessible care is something we really strive for.
If you ever need anything, we’re always here to help at support@forhers.ca
Prompt thorough service!
Customer service provider was prompt and clear in her communications and anticipated information that I would need going forward without my having to ask.
December 9, 2025
Unprompted review
Reply from Hims & Hers Canada
Hello Noelani,
Thank you so much for your thoughtful feedback! We’re really glad to hear that you found our service prompt and thorough, and that our customer service provider communicated clearly while anticipating your needs. Making things easy and transparent for our clients is very important to us, so your comments truly mean a lot.
If you ever need anything, we’re always here to help at support@forhers.ca
Reply from Hims & Hers Canada
Hello Shylo,
Thank you for sharing your feedback! We’re happy to hear that you found our service fast and friendly, and that the prescription process was quick and hassle-free. That’s exactly the experience we aim to provide.
If you ever need anything, we’re always here to help at support@forhers.ca
.
I have to say that the service is…
I have to say that the service is impeccable and they ate always there for you !
December 22, 2025
Reply from Hims & Hers Canada
Hello Christian,
Thank you so much for your kind words! We’re really happy to hear that you found our service impeccable and that our team was always there to support you. Providing reliable and attentive care is very important to us, and we truly appreciate you taking the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
Professional and attentive for client care
Always quick response and also very supportive for their clients
December 29, 2025
Reply from Hims & Hers Canada
Hello Brigitte,
Thank you so much for your kind words! We’re really glad to hear that you found our team professional, attentive, and quick to respond. Providing supportive and reliable care for our clients is very important to us, and it means a lot that you took the time to share this.
If you ever need anything, we’re always here to help at support@forhers.ca
.
Reply from Hims & Hers Canada
Hello Diana,
Thank you so much for your kind words! We’re really glad to hear that you found our team responsive and thorough. It truly means a lot that you took the time to share your experience.
If you ever need anything, we’re always here to help at support@forhers.ca
.
I have lost 4 lbs so
I have lost 4 lbs so, but it was Christmas celebrations.
Back on properly
December 27, 2025
Reply from Hims & Hers Canada
Hello Myrna,
Thank you so much for sharing your update! We’re glad to hear you’re back on track. We truly appreciate you taking the time to share how things are going.
If you ever need anything or have questions along the way, we’re always here to help at support@forhers.ca
.
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