Franklins Removals LTD Reviews 271

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 183 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and efficiency, making the moving process smooth and stress-free. The service provided is frequently described as excellent, with many appreciating the careful handling of their belongings and the timely delivery. However, some customers reported issues with product damage during transit and late deliveries, which caused inconvenience. A few also mentioned that the moving team occasionally underestimated the time needed for the move, leading to incomplete services.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their helpfulness, professionalism, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the fantastic and prompt service from... See more

Delivery service

Customers consistently report positive experiences with delivery services. Many reviewers praise the... See more

Product

Reviewers mention ambiguous feedback about product handling. While many customers praise the careful packing... See more

Customer service

Users describe positive interactions with customer service. Many reviewers highlight the helpful, diligent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We don’t normally leave reviews, however, we are making an exception due the fabulous experience we have had with Franklins removals. Bev has made the whole process of moving from the UK to France suc... See more

Rated 5 out of 5 stars

From start to finish this company were excellent. Bev in the office was friendly and efficient and the guys that collected our belongings in France were wonderful. Mike, Kieran, Paddy & Zak delive... See more

Rated 5 out of 5 stars

Amazing service from Franklins, would highly recommend to anyone! Moved us to France 8 years ago and recently move us from France back to the UK. Great team of guys, polite, friendly, efficient. All o... See more

Rated 5 out of 5 stars

A fantastic service from start to finish! We have moved back to the UK from France. Bev who organised the move was really helpful and on hand to answer any questions we had along the way, especial... See more


Company details

  1. Moving and Storage Service

Written by the company

Here at Franklins Removals, we are a family run business established in 1985 offering the complete moving experience for our customers. With over 35 years of experience in the industry we have the full knowledge of what is required and your every need will be carefully adhered too. We offer International, European and UK Removal Services.


Contact info

4.8

Excellent

TrustScore 5 out of 5

271 reviews

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Replied to 40% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

Fantastic service

Paul & Lee were fantastic and moved everything very quickly. It was really smooth and they managed to reverse a big lorry down a little Dutch street. Very friendly gentlemen

February 25, 2026
Unprompted review
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Rated 5 out of 5 stars

Great experience and top people

Great experience and top people, made moving easy. No problem with a narrow street and awkward small apartment exit for furniture, everything was relaxed and smooth. Would 100% recommend!

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Paul and Lee were brilliant

Paul and Lee were amazing. Really professional, great communication and managed to get everything in! We would highly recommend them.

February 25, 2026
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Rated 5 out of 5 stars

Professional, prompt, courteous

Transported some high value items from Germany to the UK, and Franklins did a very high quality job. Bev was incredibly responsive and up front about pricing and potential complications. When I added more to the transport last minute, it was very uncomplicated.

At both ends of the transport, Zak, Jamie and Paul T were courteous and professional. Would Book Franklins again without hesitation

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very well done

The crew was very professional communicative. They did an excellent job at packing and unloading and were flexible when we encountered any logistical issues. Very well priced and and overall happy with the service

Shoutout to Lee and Daz for working hard during the first leg out of Copenhagen and Zak, Jaimie and Paul T for their work in London, and for Bev handling logistics.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

Most professional movers

Paul and Lee unloaded our house in Dresden. They were most professional, careful and patient. All of our items were perfectly intact. Highly recommend Franklin's.

February 24, 2026
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Rated 5 out of 5 stars

Hard Working Staff.

After receiving a few quotes from a few removal companies we decided to opt with Franklins. We were not disappointed. This was due to the attitude and work rate of Kieran and Michael. They arrived at 7.45 am and worked solidly until gone 9pm. Excellent!!!

February 18, 2026
Unprompted review
Rated 5 out of 5 stars

Smooth and efficient move.

We had a visit to review the work for a quote. I felt confident immediately with the professional approach. I was sent information on Franklin's insurance, accreditation and quote. Our move date changed and initially Franklin's couldn't accommodate our new date. We were not impressed with other companies and went back to Franklin's who said they would help. We were so relieved. On the day Kieran and Michael were brilliant. They were friendly, efficient and very helpful. I would 100% recommend Franklin's and Michael and Kieran. The office team were equally friendly, helpful and efficient.

February 20, 2026
Unprompted review
Rated 5 out of 5 stars

Speedy move.

Zack, Lewis and paddy fantastic service today. Really bad weather but the guys battle on. Very impressive at the speed it was carried out. Thank you so much.

February 20, 2026
Unprompted review
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Rated 5 out of 5 stars

Collection done on time

Collection done on time. Karl and Jamie were extremely nice and quick to collect and help to close a few boxes.
Very happy with collection service done by the team.

February 17, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic team

Zack, Mike and Jamie were absolutely fantastic. Very professional and friendly. Worked incredibly hard from start to finish. 10/10 service.

February 14, 2026
Unprompted review
Rated 5 out of 5 stars

Move to France

We have been dealing with Beverley, Paul and Jamie for our move to France. From the very start they have been fantastic, helpful and responsive. Paul and Jamie have filled their vans with our furniture today and they have been careful and extremely hard working. Thank you!!

February 12, 2026
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Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish! Paul and Lee were great and super speedy with the packing! Would highly recommend for France to UK removals! Delivered first thing in the morning in the rooms of our choice!
Really grateful for the smooth move!

February 9, 2026
Unprompted review
Rated 5 out of 5 stars

Louis and Zak were prompt and courteous…

Louis and Zak were prompt and courteous and gave me confidence that my belongings had been looked after. I highly recommend this company for the great service they provide both in the backroom and in the field. They will be my first choice if we move again.

February 10, 2026
Unprompted review

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